Lithia Chrysler Jeep of Reno

Very patient Robert was very patient with me, explaining what my maintenance protection plan covered and what it didn't cover. Nice guy, good face for the dealers Robert was very patient with me, explaining what my maintenance protection plan covered and what it didn't cover. Nice guy, good face for the dealership. More

Service Oil change was done quickly and efficiently. John, the service writer, was great. He kept his word on what was promised and what was done. Oil change was done quickly and efficiently. John, the service writer, was great. He kept his word on what was promised and what was done. More

Oil change They got me in and out within a reasonable time frame. The waiting area was comfortable. It was nice to have an alternative option of the waiting area They got me in and out within a reasonable time frame. The waiting area was comfortable. It was nice to have an alternative option of the waiting area at the sales floor. More

Oil change I was in and out the door in 20 minutes. Was very impressed with service and their understanding I was in a hurry. I even got a ride back to work. I was in and out the door in 20 minutes. Was very impressed with service and their understanding I was in a hurry. I even got a ride back to work. More

3 Recalls I called Ben Owings about recalls on my Ram pickup, found he was now working at Lithia Chrsysler Jeep of Reno, he invited me to come into have the rec I called Ben Owings about recalls on my Ram pickup, found he was now working at Lithia Chrsysler Jeep of Reno, he invited me to come into have the recalls done, he was able to get me in quickly, I explained what my schedule was for the day and he made sure my pickup was finished on time. He made some recommendations on future service that I intend to follow and has always been friendly, helpful and knowledgeable. Will continue using LCJ for future service and maintenance. Tom Smith. More

First Service I recently moved to Reno and brought my Grand Cherokee in for service. In spite of a glitch in completing repair, I experienced a good follow through I recently moved to Reno and brought my Grand Cherokee in for service. In spite of a glitch in completing repair, I experienced a good follow through from the service writer along with a good shuttle service and good end results. Better dealer from a service standpoint than in the Bay Area. More

Service work performed If you are over 50 you are familiar with "Old School" termonology. Tony, service writer, is Old School customer service. I had my Jeep dropped off and If you are over 50 you are familiar with "Old School" termonology. Tony, service writer, is Old School customer service. I had my Jeep dropped off and Tony quickly called and daily gave me updates on parts. I never had a concern or doubt that he was on it. When the parts came in the work was quickly completed and Tony called me with the great news. So often in todays world service is a lost virtue/value. Again if you are over 50 you recognize good service. Thank you Tony and Reno Jeep for having someone like Tony working with you. With todays internet always offering the lowest prices, service has become a lost value. More

Service The Team was extremely professional in all aspects - on time, efficient and competent. The past four years has been very consistent relative to my exp The Team was extremely professional in all aspects - on time, efficient and competent. The past four years has been very consistent relative to my experience. More

Delayed promises Derric is extremely professional. He won't sell you anything he wouldnt drive himself..Derric demonstrates a calm, relaxed approach to selling a vehic Derric is extremely professional. He won't sell you anything he wouldnt drive himself..Derric demonstrates a calm, relaxed approach to selling a vehicle. He's the kind of person you'd want to have an adult beverage with. More

Excellent customer service My 2017 Jeep needed service under the warranty and they provided a loaner car for the duration while they fixed my Jeep.... they got my vehicle fixed My 2017 Jeep needed service under the warranty and they provided a loaner car for the duration while they fixed my Jeep.... they got my vehicle fixed and gave great customer service! Thank you More