Lithia Chrysler Jeep of Reno

Not connected to online site I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, wi I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, with multiple thing to do and everything looks ok. We go to the appointment and they don't have any information that I entered so we have to make another appointment to finish the work. Either have the online stuff work and communicate it to the dealership or get rid of it. When the work is done, we are happy with everything else. 5 stars for the mechanics and 1 star for the appointment system. More

Service was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words for this review! More

Fantastic Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stres Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stressful situation easier to handle with great customer service. More

Good people They seem very helpful & knowledgeable. Friendly atmosphere & willingness to help. I would recommend Lithia to whoever is looking for a car. Service They seem very helpful & knowledgeable. Friendly atmosphere & willingness to help. I would recommend Lithia to whoever is looking for a car. Service Department does a good job & keeps you informed. More

Review of Charles Sebastian I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long s I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long series of extremely negative experiences is because Dan Dunham, who has sold me three Jeeps, assured me that Charles would get the work done, and he did. He got me in quickly, got the oil change done and tires rotated quickly and efficiently, and was professional, courteous, and knowledgeable. He also had a license plate put on front that I hadn't been able to do. As long as I can deal with Charles, I will continue to use Lithia Jeep. I don't know who was involved in doing the work itself, which was done well. I can't honestly rate price below, as I bought this current Jeep through Dan Dunham at Fernley Jeep because of previous issues with Lithia Jeep, and because Dan is ethical, honest, and works to give the best price possible without a lot of unnecessary haggling. So that rating is based on the price at Fernley Jeep through Dan. More

Trash Was told "it must be nice" when paying all cash for my new car. I have never had someone be so rude while i was handing them tens of thousands of doll Was told "it must be nice" when paying all cash for my new car. I have never had someone be so rude while i was handing them tens of thousands of dollars. I also paid over $500 for an "inspection" at 30,000 miles only to have the car completely fail when driving off the lot. Currently They have had my car for 3 weeks and cant figure out what is wrong with it so they are doing nothing and giving it back. Stay far away from these clowns. More

BEST QUALITY AND SELECTION OF VEHICLES TO CHOOSE FROM. Everyone was very knowledgeable and willing to help find just what we were looking for. We were more than pleased with the service we received. I Everyone was very knowledgeable and willing to help find just what we were looking for. We were more than pleased with the service we received. I got just the vehicle I wanted and my Son got his new truck. We couldn't be more pleased. If I ever need another car I will not hesitate going to Lithia again. Thank you for the WONDERFUL service we received. More

Great Customer Service Charlie is a great service writer. He is always professional, knowledgeable, helpful and courteous. I always feel confident things will be done proper Charlie is a great service writer. He is always professional, knowledgeable, helpful and courteous. I always feel confident things will be done properly and for a fair price. I hope you pay him well. More

New to Lythia Moved from out of state Bob Pearce was helpful as my complete care auto program did not qualify he called them to ask what I need to do as I no longer Moved from out of state Bob Pearce was helpful as my complete care auto program did not qualify he called them to ask what I need to do as I no longer reside in state purchased. He gave me the time and information to help me out. More

Outstanding and efficient!! Quick and easy. All sales associates, finance professionals, and service department were over the top gracious. They made my experience worry free and eased my mind. All sales associates, finance professionals, and service department were over the top gracious. They made my experience worry free and eased my mind. Great staff!! I love my new car!! More