Lithia Chrysler Jeep of Reno

Recall Service was done however when our car was returned it had greasy smudge prints on both fenders, hood and drivers door handle. The service advisor nex Service was done however when our car was returned it had greasy smudge prints on both fenders, hood and drivers door handle. The service advisor next to Bob brought out a rag and cleaned it off and apologized. More

Ben always take great care of business. We have been dealing with Ben for years and following him to Lithia after he left Dodge. Ben always takes great care of our truck. We have been dealing with Ben for years and following him to Lithia after he left Dodge. Ben always takes great care of our truck. More

Great Thank you Brian and Jeep Reno for giving me a positive experience and a wonderful new vehicle that is EXACTLY what I wanted. This was fast, no pressur Thank you Brian and Jeep Reno for giving me a positive experience and a wonderful new vehicle that is EXACTLY what I wanted. This was fast, no pressure, hassle free and fun. I feel so much better knowing not all dealerships are out to get the customer and can really care about getting me what I’m looking for to keep me coming back. Very very good. More

Professionalism Very professional in all aspects of the sale and delivery. This was all completed during severe afternoon thunderstorms. A job well done by the staf Very professional in all aspects of the sale and delivery. This was all completed during severe afternoon thunderstorms. A job well done by the staff. More

Efficient They were ready and got the work done quickly. Friendly and courteous. They let you know it there are any issues. Explain any promotions pretty clearl They were ready and got the work done quickly. Friendly and courteous. They let you know it there are any issues. Explain any promotions pretty clearly. More

Check engine light Had a check engine light on. Keep quickly identified a defective part and fixed it. Covered by my extended warranty. No fuss, no muss. Ask for Ben Had a check engine light on. Keep quickly identified a defective part and fixed it. Covered by my extended warranty. No fuss, no muss. Ask for Ben if you need service from the shop More

I was completely satisfied with John and the service. John Lahr and Ben Owings were both very helpful and informative.I had an appointment and John took me in right away and they were both helpful about a John Lahr and Ben Owings were both very helpful and informative.I had an appointment and John took me in right away and they were both helpful about all the plans for service that is offered. More

Sales was great, after signing the check was poor. Selecting the vehicle, making & acceptance of the offer, processing the offer, listening to a warranty pitch was pushy but ok. Up to this point was gr Selecting the vehicle, making & acceptance of the offer, processing the offer, listening to a warranty pitch was pushy but ok. Up to this point was great. Now came the part where the missing $300 key was missing, and after the car was home finding a bad tire.. You replaced the tire and gave me a good deal on the other 3. Home again and time looking over the obvious things and discovered a filthy cabin filter. A visit to auto zone and $20 later it was replaced by me. The multipoint dealer inspection prior to sales was now in doubt and I made an appointment With Reno Mazda Kia. My take at this point is never buy a non Jee Product at Lithia Jeep, and only assume a oil change and a car wash prior to sales.. I now am wondering what the extra keys on the salesman’s file cabinet were to and where they went. I’m sure I will never know, but I will always have my own thoughts. More

Great Service Qualified Staff I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the servi I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the service on line is a breeze and Charlie took care of everything. I love that you can have your car washed when everything done. This is my 6th Jeep and the service department is the reason I continue to purchase Jeeps. More

Quality service Sales representative Colby Conine provided us with quality and knowledgeable service, in addition he presented and explained to us several new invento Sales representative Colby Conine provided us with quality and knowledgeable service, in addition he presented and explained to us several new inventory options. We appreciate Mr. Conine"s customer care as well as the care and attention showed to us by Mr. Siebet and Mr. Spratt. More