Lithia Chrysler Jeep of Reno

Absolutely the worst! Tried to buy a Jeep Wrangler. Started online and ended up talking with Steve Harris. Made an appointment to come in. Got a call the day before asking if we wanted to put $500.0 Started online and ended up talking with Steve Harris. Made an appointment to come in. Got a call the day before asking if we wanted to put $500.00 down to hold a car. When we get to the appointment, no Steve-he's on vacation. Talk with Colby, who promptly tells us they don't have any Wranglers in stock! But, wanted us to buy a car sight unseen with a delivery date of "maybe next week"! Never again. More

Service Dept. When dealing with Charlie I always leave feeling like I’m special and have learned something new about my car. I have absolute confidence that I agave received the best auto service availabl feeling like I’m special and have learned something new about my car. I have absolute confidence that I agave received the best auto service available in Reno. Thank you! More

Great experience smooth straight forward the sales staff very helpful and very knowledgeable of the product very helpful and very knowledgeable of the product More

The staff is always friendly and amazing! My appointment never takes longer than estimated and I’m in and out quickly. I will be buying more Jeep vehicles from this dealer as their service is unmatched! never takes longer than estimated and I’m in and out quickly. I will be buying more Jeep vehicles from this dealer as their service is unmatched! More

This was one of the easiest purchases I have ever made. Everything from the website to contacting the salesmen. Robert and Dirk have always taken care of us and we have never been dissatisfied. We will be Everything from the website to contacting the salesmen. Robert and Dirk have always taken care of us and we have never been dissatisfied. We will be recommending Litha Jeep to everyone. Thank you for everything!!! Awesome Experience!!! More

Great customer service, very friendly and professional staff they are always happy to see you. Also super clean waiting room and bathrooms. staff they are always happy to see you. Also super clean waiting room and bathrooms. More

Bob in the service department is very helpful. The warranty work was done properly, and the price was reasonable for an oil change and tire rotation especially at a dealer. warranty work was done properly, and the price was reasonable for an oil change and tire rotation especially at a dealer. More

Great service with good communication. Fast service and well done well done More

I wont buy a car from Lithia again and wouldn't send a friend or family there to buy one without a warning. Brian Bowley and Juan Saenz Jr were great to work with. They truly went above and beyond to friend or family there to buy one without a warning. Brian Bowley and Juan Saenz Jr were great to work with. They truly went above and beyond to help me and I appreciate them! Matt Spratt in finance was also great to work with and helpful. Same with the service staff. These people obviously work hard to make sure customers are happy. Unfortunately, my experience with the sales manager was not good. All the deals seem to be handed off to Tony. He used the sales tactics we hear stories about, brushing over numbers quickly, extending the loan terms while solely focusing on the payment and not the overall deal, quickly tossing some extra warranties in the contract, and at one point different numbers in the final contract than we discussed. In our follow up conversation he was condescending. We finally came to an agreement, but the whole interaction left me feeling less than happy. Rewritten to add that the sales manager, Joe, did reach out after my review to ask what happened, which I appreciate, but my thoughts still remain the same & I think people deserve to know what they’re walking in to. More

I’ve always had great service at Lithuanian Jeep. The service are always polite and helpful no matter how swamped. I continue to recommend them. service are always polite and helpful no matter how swamped. I continue to recommend them. More