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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
Eugene, OR
2,370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,370 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
October 04, 2025
My experience with Lithia was amazing from start to finish! I worked with Josh and felt like everything just clicked. Communication was great, he was quick to respond and brought our transaction to a finish! I worked with Josh and felt like everything just clicked. Communication was great, he was quick to respond and brought our transaction to a close with no long drawn out back and forth negotiations. Josh and his team tag teamed the paperwork process so we were in and out in no time! The entire experience was the best I have ever had with any car dealership. Thank you Josh, Rob and your team of professionals for making my car buying experience enjoyable. I love my new Jeep! More
by Wanda Carter
Employees Worked With
Josh Hogan, Sales and Rob Bennett, Management
September 21, 2025
My service advisor handled it professionally and Im glad meeting with people like him. Very thorough explanation on the process of service and how it works through my extended insurance. meeting with people like him. Very thorough explanation on the process of service and how it works through my extended insurance. More
by Irwin
Employees Worked With
JASON CONN
September 18, 2025
Making and appointment and checking in was fairly expedient. Time quoted to complete my servicing took over 40 minutes longer. The presentation is seeking approval to provide addition servicing produ expedient. Time quoted to complete my servicing took over 40 minutes longer. The presentation is seeking approval to provide addition servicing products was somewhat misleading. More
by lroberts1241
Employees Worked With
Service Dept
August 27, 2025
I am writing this review after a deeply concerning experience with a new vehicle purchase. Having bought more than a dozen new vehicles in my lifetime, this has been a uniquely disappointing process. experience with a new vehicle purchase. Having bought more than a dozen new vehicles in my lifetime, this has been a uniquely disappointing process. My brand new Jeep was delivered with two significant issues: five missing bolts and deep scratches that are visible and catch my nail. A salesman initially told me both would be fixed. When I returned the vehicle to Lithia Jeep in Eugene, I asked for a comprehensive safety review. The service manager claimed he could not see the scratches and refused my offer to show him with an LED light. To verify that the safety review was completed, I placed a small piece of tape on the hood. I later confirmed that the hood was never opened, indicating that the dealer did not perform the assessment as promised and had provided false information. This raises serious safety concerns, and I no longer feel the vehicle is safe for my family. After seeking assistance, Stellantis has also been unwilling to help resolve this matter. I am extremely disappointed in the lack of support from both the dealer and the manufacturer and will never purchase a vehicle from this brand again. More
by RJ
Employees Worked With
Guy Germann, Dane Paddock, Dakota Griesel
June 24, 2025
After more than two weeks of silence, missed follow-ups, and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene. I brought in my vehicle expecting professional service. What I got wa and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene. I brought in my vehicle expecting professional service. What I got was a black hole of communication and a service department that operates like customer updates are optional. When I finally received a message from Jimmy Schaberg, it was full of excuses: “We can’t fix it without parts…” “I’m sorry the communication was delayed…” “We ordered your part without a deposit...” So now I’m supposed to be grateful they finally did the bare minimum after two weeks of nothing? No timelines. No accountability. No proactive communication. And no follow-up on the personal property left in my vehicle. Just weak apologies and a pat on the back for doing what they should’ve done on day one. Let me be clear: this is not a communication problem. This is a culture problem. Their service department clearly doesn’t value customers’ time or trust. If I hadn’t pushed for answers, I’d probably still be waiting in silence while my vehicle sat untouched. I’ll never be back. And if you care about your time, your property, or being treated like more than an inconvenience—take your business anywhere else. More
by Josh G
Employees Worked With
Jimmy Schaberg, Kevin Cox, , Guy Germann, Dane Paddock
