Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Jason very knowledgeable and good customer service skills, The only thing that gets me all Service desk could be empty but still have to wait for Jason skills, The only thing that gets me all Service desk could be empty but still have to wait for Jason More

They were quick and thorough with my jeep when I dropped it off for a check up. They were able to send me a video of what work will be needed in the near future. Thank you so much! it off for a check up. They were able to send me a video of what work will be needed in the near future. Thank you so much! More

I wasnt able to get the car i came in for but they helped me get something close to it. So far i like it. But i went in for an oil change thats part of my service plan and they were trying to get me to do me get something close to it. So far i like it. But i went in for an oil change thats part of my service plan and they were trying to get me to do $3000 worth of work on my car ive had only for 2 monthes. I did $100 of the highly recommended options on top of my oil change and my car seemed to be noticeably better. More

We brought our Dodge Durango in after it overheated once as a precaution. After adding coolant, we had no further issues, but wanted the dealership to inspect it just to be safe. We scheduled a Friday drop as a precaution. After adding coolant, we had no further issues, but wanted the dealership to inspect it just to be safe. We scheduled a Friday drop-off around lunchtime and were told we’d hear back that same afternoon or evening. We never received a call. After an entire weekend with no updates, I called Monday morning and was told a “case manager” would contact me within two hours. That never happened. When I went to the dealership in person later that day, I found out the vehicle had not been looked at at all—four days after drop-off. I was told our case manager had taken time off, which raises the question: why schedule intake if no one is available to handle it? After multiple days of silence, we finally received a diagnosis six days later. No issues were found (which is great), but we were still quoted for “precautionary” maintenance, including a thermostat replacement and brake fluid service—even though the brake pads were within spec. Communication continued to be poor. We had to repeatedly follow up ourselves, and even after giving authorization over the phone for the work, we were later told it wasn’t completed because we didn’t fill out an emailed invoice—despite clearly stating we were waiting to confirm warranty coverage first. To make matters worse, when my wife was called pick up the vehicle, she discovered the requested work wasn’t fully completed and had to wait until Monday for everything to be completed. The interaction she had with the case manager at pick up was unprofessional and dismissive. Overall, this experience was extremely frustrating: Lack of communication Vehicle sat for days without inspection Confusing and inconsistent authorization process Incomplete work after multiple delays Poor customer service This is especially disappointing considering I’ve purchased four Dodge and Ram vehicles since 2020, including 2 from this dealership. At this point, I have very little confidence in bringing my 2026 Ram here for service. They consistently overpromised and underdelivered More

The service department is great, they explain to you what they are doing and the price all up front. And they're very friendly they are doing and the price all up front. And they're very friendly More

Appreciate your service, fulfilled my needs. Come again thank you. Good place thanks again bye Come again thank you. Good place thanks again bye More

Very helpful and knowledgeable about their product and always recommending things to help make my vehicle get the most miles out of it always recommending things to help make my vehicle get the most miles out of it More

I booked my oil change throught he automated system and I mistakenly booked it for the Nissan lithia. The service attendant was extremely kind and assured me that he would fix the mix up. The service was qui mistakenly booked it for the Nissan lithia. The service attendant was extremely kind and assured me that he would fix the mix up. The service was quick and easy. More

Impressive, I felt each employee showed me Courtesy, Professionalism. They were Focused on my issues. Kept me updated. Provided a decent waiting area. Professionalism. They were Focused on my issues. Kept me updated. Provided a decent waiting area. More

Kristian (Kris) is an amazing advisor. The staff are all very kind and I never feel like I'm being taken advantage of. Communication is amazing and service is above and beyond! The staff are all very kind and I never feel like I'm being taken advantage of. Communication is amazing and service is above and beyond! More