Liberty Ford Parma Heights

The words "shyster"and "smarmy" come to mind when I reflect on my recent experience with this dealership. I was prepared to buy a new car, but the trade-in price they orig "smarmy" come to mind when I reflect on my recent experience with this dealership. I was prepared to buy a new car, but the trade-in price they originally offered on my existing vehicle was laughable -- $5,000 below what Kelley Blue Book rated it as a fair trade-in value for a vehicle like mine in good (not excellent) condition. They started out with the usual disgusting tactic of asking me what I wanted to get for my trade in. Honestly! Just examine my car, drive it and then tell me what you're willing to offer for it. Don't play games and get me to bite for an unfair price. After going back and forth, they came up $3,500 more than what was originally offered. I told them I had to think about it and, when I called a week later to accept the offer, they backed out and said the would now offer me $500 LESS than their ORIGINAL offer! (That's $5,500 less than Kelley Blue Book pricing). The salesperson had written down the agreed trade-in value on a worksheet in my posession, I asked him what in the world had changed over the past week to back out of the agreed-upon numbers. He had no real snswer other than to tell me i should have jumped at the offer the week earlier. I then asked to speak with his supervisor. That's when he got nasty with me. Begrudgingly, he finally transferred me to the head of the dealership -- who told me to fax my worksheet with the agreed-upon numbers. I didn't have access to a fax and decided I would take it to him the next day to show what his salesperson had quoted me. The head of the dealership also gave me the line about how I should have jumped at the deal the week earlier. UGH! I was going to go in the next day but overnight, as I was fuming, I came to the realization I wouldn't want to do business with Liberty even if they came back to the agreed-upon pricing. Bottom line: I went to another west-side Ford dealership the next day instead and was treated like a real customer. I ended up ordering my new Ford -- and the overall deal was $500 BETTER than Liberty's best offer that mysteriously evaporated. I LOVE my new Ford! I think Ford is on a roll with a host of great products. If you're in the market or a new vehicle, I urge all to check out the new Fords with one caveat: do it someplace other than Liberty Ford. I learned the hard way that going to Liberty was nothing more than an exercise in frustration and a grandiose waste of time. More

customer service is far from decent. you have to constantly stay on their backs about having a sense of urgency, i've never seen a car dealership not want to make sales? constantly stay on their backs about having a sense of urgency, i've never seen a car dealership not want to make sales? More

I had a experianced vetern salesman who new his job and lead me in the right direction and made it easier purchasing the right vechile for me. Highly recommend Fred Schubert and if I need a car again he my lead me in the right direction and made it easier purchasing the right vechile for me. Highly recommend Fred Schubert and if I need a car again he my man!!!! More

Brought my 15K mile 2008 Grand Marquis in for warranty serivce 9/16/10 The rear defroster quit working. They tried to solder the connection back on and failed. They tried to glue it back on and failed. Th serivce 9/16/10 The rear defroster quit working. They tried to solder the connection back on and failed. They tried to glue it back on and failed. They then told me Ford woudl not pay for a new window and offered to split the cost of the repair today 9/21/10. I declined and just took my car back. After two days with no loaner they put me in an 02 Taurus with 70K miles and bad brakes.... Stay away folks far far away from this place. From the Service manager, the Sales Manager and the General manager they all kept blaming Ford. If this was not a warranty repair they shouldn't have tried to fix it for a week only to end up making it worse. More