Lia Volkswagen

Some members of service department are poor I took my car in here because the 'low oil pressure turn off engine' light was on. They diagnosed it as a damaged oil pan and charged me close to $700 I took my car in here because the 'low oil pressure turn off engine' light was on. They diagnosed it as a damaged oil pan and charged me close to $700 to put a new one on. On my way home the oil pressure light came on again. They got it towed back (after a struggle with Nicole over who should cover it). It turned out a $15 oil pressure switch was faulty and I was told it must have coincidentally failed the previous day. Then my car started leaking oil all over the place because the technician botched the oil pan installation. I couldn't stomach going back again so I finally just replaced it myself for $60 - a $640 dollar saving over what I was charged. More

Service Department Terrible Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through traffi Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through traffic only to be turned away. Then they said I have to drop of the car on a weekday and not to wait there was not any promise they could have it done in a day now were talking about a rattle. On top of all this the car is covered under warranty and they want me to pay a 150 diagnostic fee and then they will determine if the warranty will cover the service. Why even get the warranty when they can decide if it was a covered service I am still paying payments on this vehicle. Buyer Beware More

Nicole in service is extremely rude. She lost my business! I called regarding an issue I was having and wanted a question answered before making an appointment. Service advisor Nicole answered the phone with a I called regarding an issue I was having and wanted a question answered before making an appointment. Service advisor Nicole answered the phone with an irritated demeanor. She was short and rude and lambasted me for repeating a question. If this is the type of people Lia VW has working there, I surely don't want them working on my car. I will never give Lia VW my business again and will share this negative experience with family and friends. More

great environment Wonderful experience with Lia vw Enfield ct A+.I'm about 1 hr and 15minutes away I will definitely go back there some day to purchase again.thank you Wonderful experience with Lia vw Enfield ct A+.I'm about 1 hr and 15minutes away I will definitely go back there some day to purchase again.thank you for your time and kindness. More

Check engine -light- problem This check engine light was on and I refused to drive the vehicle for a week, until I scheduled an appointment with Nikole Goodman. She was very Prof This check engine light was on and I refused to drive the vehicle for a week, until I scheduled an appointment with Nikole Goodman. She was very Professional about this entire conversation. I dropped the vechicle-off on the scheduled date, and she kept me involved during the trouble shooting process and the estimated cost. Nikole and her mechanic did a wonderful job. Thanks. Alvie More

Problem I did not appointment but Nicole Goodman went way above and beyond to help me solve my problem. I cannot thank her enough.although understaffed she wa I did not appointment but Nicole Goodman went way above and beyond to help me solve my problem. I cannot thank her enough.although understaffed she was able to facilitate the work needed to be done on my vehicle. More

Not enough superlatives to describe Lia's Service Dept. From initial contact to setting up an appointment through the technical component to completion- Nikole was cheerful, pleasant, proficient, and pro From initial contact to setting up an appointment through the technical component to completion- Nikole was cheerful, pleasant, proficient, and professional when: Setting up my appointment; receiving my car at drop off; and finally to closing out my work order at completion. Her repair forecasting was accurate! Now for the Service Technicians - The expected time duration to process my car was spot-on time! While my car was being serviced for one thing the team also processed a VW Service Bulletin that fit right into the time frame without exceeding it. Then there's the Service Manager, Tom- I have met and interacted with Tom a few times. Tom's persona is a great fit when representing Lia Volkswagon's best interests. He demonstrates a "Whatever it takes" attitude when affecting the customer experience. I can't imagine much room left for improvement because each encounter opportunity that I have had is consistent and professional. In conclusion I believe that Lia Volkswagon's Service Department is deserving of JD Powers recognition for Technical Customer Service Excellence. Great job! #Kaizen David Rosner More

Purchase of a new 2015 VW From the time I entered the Lia dealership, Tony Reynolds was focused on my needs and went out of way to explain all,of the options I had for financin From the time I entered the Lia dealership, Tony Reynolds was focused on my needs and went out of way to explain all,of the options I had for financing and recommended the one he thought made the most sense for me. I appreciate the personal attention he and Chad provided to me and would highly recommend looking these guys up in you are in the market for a new VW. More

Professional All Around I recently purchased a used vehicle at Lia Volkswagen and I wanted to say that the staff from Ryan Peterson to Shawn to Mike Singer the finance manage I recently purchased a used vehicle at Lia Volkswagen and I wanted to say that the staff from Ryan Peterson to Shawn to Mike Singer the finance manager were true professionals. Yes we squabbled over small things but they the overall experience was a pleasant and professional. I would highly recommend anyone to visit to gain the same experience that I had. All I can say is that they took care of all my questions, concerns and challenges of being an out of State purchaser. Thank you to the entire staff. Steven Martin More

Recently bought my third new VW from Lia and am completely pleased with the experience. When I asked for their best price, the response was quick and very attractive. I checked around and no one co completely pleased with the experience. When I asked for their best price, the response was quick and very attractive. I checked around and no one could beat it. All the sales people from the manager William and his assistant Bill to the people on the floor and reception are knowledgeable and easy to talk with about any aspect of buying a VW or a used car. The service department has been excellent taking care of any issue for my previous VWs, though issues have been rare. They have gone the extra mile literally, sometimes driving to our home to take care of a minor problem, rather than having me drive to Enfield. This time they even delivered my new license plates to my home and put them on my car. I have sent friends to Lia VW and they have also been satisfied with the sales experience. This is definitely the best VW dealership in the area, and one of the best car dealers I have ever known. Be straight with them and you might actually enjoy buying a car. I did. More