Lia Volkswagen

I went into the dealership with hopes of driving the new Golf R, and I was told directly that i could not. I was completely astonished as to why and I was told by even the manager that there dealership does Golf R, and I was told directly that i could not. I was completely astonished as to why and I was told by even the manager that there dealership does not allow test drives of this model VW. I don't know too many people who are willing to spend $35,000 plus on a car without driving it first. Will never return here or recommend anyone here. I ended up purchasing from another dealer. More

I basically bought the car online - sight unseen. I had many conversations over the phone and every question was answered professionally and in a timely manner. The car and the paperwork was ready as promi many conversations over the phone and every question was answered professionally and in a timely manner. The car and the paperwork was ready as promised and it took only 45 minutes and I was on my way! I drove app. 2 hours to get there and was worried it would be one of those situations where you get to the dealer and sit and wait, blah blah....Not here. Perfect in every way! The receptionist was always friendly and helpful in tracking down who I needed when I called. Great deal, great treatment, worth the drive from any where! More

When I walked into Lia VW of Enfield, I had a pretty good sense of what I was looking for as I had driven several other SUV's at various dealerships. I was originally drawn to VW because of the diesel engin sense of what I was looking for as I had driven several other SUV's at various dealerships. I was originally drawn to VW because of the diesel engine. I test drove the Toureg 2 but I felt it was just too large for my needs. I also looked at the Jetta sportwagon but I decided it was too small. I really wanted an SUV. I ended up purchasing a Certified Pre Owned VW Tiquan (not diesel) however it's PERFECT for me! The friendly and knowledgeable salesman Travis Storms told me that they will release the diesel model in 2015. Which I will consider buying at that point. I had a very enjoyable experience at Lia VW. My sales person Travis Storms was very patient as I ask a million questions and test drove several vehicles. He had the car ready for pick up very quickly and set up my Sirus Radio and showed me all the special features of MY new vehicle. I didn't feel rushed or pressured in anyway and I feel that I got the best car for a fair price. I highly recommend Lia VW and specifically Travis Storms for his kind nature and professionalism. ;-) More

My husband and I walked in on a Sunday morning before most of the sales team got there... except for Bill. He was not pushy, let us lead with questions, and was no-nonsense which was right up our alley. most of the sales team got there... except for Bill. He was not pushy, let us lead with questions, and was no-nonsense which was right up our alley. There were no games with Bill. We found the car I wanted and Bill (and Jay from finance dept) helped us get it. For my first new car, my buying experience was so much easier than expected. Thanks Bill and Lia VW!! More

I had the best and greatest experience at Lia Volkswagen! Customer service is their top priority. The salesman was well educated, friendly and very easy to talk to. Everybody that works at that dealership is Customer service is their top priority. The salesman was well educated, friendly and very easy to talk to. Everybody that works at that dealership is wonderful and customers can expect professionalism from everyone. I am so glad I chose that dealership and I am 100% positive that I will stay with them for a very long time! I love my car!!! More

I had a very positive service experience at Lia VW of Enfield, I brought my Jetta TDI for a few maintenance items along with troubleshooting my AUX input on my radio. All issues were fixed in 20 mins max Enfield, I brought my Jetta TDI for a few maintenance items along with troubleshooting my AUX input on my radio. All issues were fixed in 20 mins max...very impressed! Keep up the good work! More

I switched to lia VW about a year ago. It was the best switch decision of my life. They have blown my mind with the way they have handled servicing my car as well as communicating and over all handling switch decision of my life. They have blown my mind with the way they have handled servicing my car as well as communicating and over all handling of my needs all together. I was working with Fathers and sons prior to Lia and they are not a bad dealership but the service department was awful, worse than awful. With the exception of Carrie who is nice( little rough around the edges) the rest of the service team is almost like an episode of punked. The things they say and try to get away with are insane. Especially Gabe he's so quick to make the dealership as a whole look bad and lose major potential profits and worst of all customers. He is unintelligent, rude, miserable, and lacks the any positive customer service at all. If that team took a lesson from Chris, Mike, and Tom over at Lia Volkswagen I garentee the income in the service department would triple at worst. Lia VW is a breath of fresh air to deal with not a dreadful nightmare. It's so nice to have to go to. More

I needed a new car and planned on looking at the VW Golf, the Ford Focus and the Mazda 3. The first place I went on sunday afternoon was Lia VW. After test driving the Golf, I fell in love with it. The Go the Ford Focus and the Mazda 3. The first place I went on sunday afternoon was Lia VW. After test driving the Golf, I fell in love with it. The Golf is the perfect car for me. When I asked my salesman,Bill Aitchison, the sticker price, I was taken aback. It was pricey. But, the car was very well equipped with everything from AC, sunroof, touch screen radio, mats (winter & summer) and safety technology that is second to none. I was driving a rental since I had recently totaled my car and we started to talk price. In my opinion, we got a very good reduction off the sticker price and Bill Kazanji, Lia's General Manager, sweetened the deal by allowing me to use a new VW Jetta while I waited for Lia to find the Tornado Red 4-door GOLF I just had to have. One day later, Lia called me and said they located my red Golf in New Jersey and by Friday I took delivery. I love the car. I had a small hubcap issue two days later and Lia replaced that with no questions asked. The purchase of my VW Golf was the easiest and friendliest sale I have ever experienced. I never ever made it to the Ford or Mazda dealerships. More

I am a car guru,and after researching what I wanted 4 out of the 5 cars I had narrowed down to were VW's. I had hoped last year to purchase the VW EOS unfortunately I was not able to, but I promised the sale of the 5 cars I had narrowed down to were VW's. I had hoped last year to purchase the VW EOS unfortunately I was not able to, but I promised the salesman, Bill, that I would return. (I am sure they hear that all the time.) I was so impressed with his friendly manner that I was going to by a VW from him, or I was not buying one. I called Bill over the weekend and I told him that I would be down today and pretty much was not leaving without a new VW. Bill met me at that door, knew exactly what I wanted and showed me exactly what I was looking for. Rather than run the appointment Bill let me ask the questions and showed me what fit. Bill is polite, friendly and very knowledgeable about the cars he sells. When it came time to review the car's features he was very patient and explained everything, sometimes more than once. I am delighted with my Passat SE! There are other VW dealerships in my area, but I chose to only go to LIA Enfield VW. They have been friendly and polite. I would recommend LIA Enfield VW over ANY VW dealerships in Western MA or CT. I was also recommend if you want a positive and successful experience you see Bill A. for your new VW. More

I am very pleased with the sales and services at Lia VW. Bill is quite knowledgeable about the product. There was no pressure to buy and the price was fair. Sometimes as a woman I feel that the sales pers Bill is quite knowledgeable about the product. There was no pressure to buy and the price was fair. Sometimes as a woman I feel that the sales person is trying to take advantage of me but that was not the case with Bill. And the Service department staff is great too (Tomm especially!) This is the second car I've purchased from Lia. I highly recommend them and if in the market for a third car I'll be sure to check out Lia again. Thanks Bill!! More