Lia Volkswagen

Scheduled a service appointment on line for an oil change and fluid replacement. I had used Lea VW for service for my 2016 Tiguan before and had always found the service department to be very friendly and re and fluid replacement. I had used Lea VW for service for my 2016 Tiguan before and had always found the service department to be very friendly and reliable. Last couple of years I used a non-dealer service company and I had not been happy with how my car was serviced. Unfortunately; things must have significantly changed with the Lea VW Service Department. I got to my appointment 15 minutes early and had a list of some concerns that I wanted to ask about. The guy immediately started asking questions about warranties and seemed to not understand that I made an appointment for specific service on line. I asked him if he could see my name in the computer for my scheduled appointment? He never responded to me about what service my car was scheduled for. He raised his voice and became rude with me, saying I was raising my voice; when he was speaking loudly with me and calling me rude! I again asked if he could see my appointment in the computer and tell me what service it was saying I had scheduled. Again he raised his voice, so I asked him if I could see a manager; and that I was not happy with how he was treating me. He walks away and comes back saying there was no manager to talk to me and again was raising his voice and being rude. At that point, it didn’t seem like he was ever going to tell me what his computer was saying about the scheduled service. I told him to cancel my appointment and left. If that is how every service customer at Lia VW in Enfield CT is greeted and treated; I would not recommend them to anyone. More

Easy, Reliable, Great Customer Service! I dealt with Jay Gomez and he made everything easy for me! He has great communication skills and makes it so easy for his customers! I dealt with Jay Gomez and he made everything easy for me! He has great communication skills and makes it so easy for his customers! More

I have a new atlas. I had to have a quick repair. The guys in service are very helpful and set up an account for my car. I will be back for my regular service! I had to have a quick repair. The guys in service are very helpful and set up an account for my car. I will be back for my regular service! More

Very helpful and professional sales and maintenance team. Devan Petit was great to work with and gladly answered any questions. Devan Petit was great to work with and gladly answered any questions. More

Excellent service crew, very knowledgeable and helpful. The service desk person Devan Petit was very courteous and professional. The service desk person Devan Petit was very courteous and professional. More

Worked with Keri Kazalis for months to get my car from Germany. She was always there for any questions I had along the way. I live equidistant from 3 VW dealerships. Keri is a delightfully positive person Germany. She was always there for any questions I had along the way. I live equidistant from 3 VW dealerships. Keri is a delightfully positive person and the main reason I choose to purchase from Lia. More

Kyriaki Kazalis, my salesperson, was incredibly kind and patient. She answered all my questions, ensured I knew how to contact her if there were any issues, and was very knowledgeable about the vehicle. patient. She answered all my questions, ensured I knew how to contact her if there were any issues, and was very knowledgeable about the vehicle. More

Devan Petit did a phenomenal job and provided outstanding service on my Volkswagen Jetta, would gladly return! service on my Volkswagen Jetta, would gladly return! More

Friendly. Didn’t feel pushy and gave me time to consider my options. Wanted to work with me and to get me what I needed. Didn’t feel pushy and gave me time to consider my options. Wanted to work with me and to get me what I needed. More

The staff are always clear and precise when explaining my service details to me. The service manager, Devan Petit was kind and courteous from the moment he called. service details to me. The service manager, Devan Petit was kind and courteous from the moment he called. More