Lia Volkswagen

Mr. Shlosser believes in a culture of "putting people first" Yesterday, I received a phone call from a Mr. David Shlosser who is the new GM at Lia VW. He explained that he was calling me because he had learned t Yesterday, I received a phone call from a Mr. David Shlosser who is the new GM at Lia VW. He explained that he was calling me because he had learned that back in the fall of 2017, I had a negative experience with the sales manager and GM at that time while attempting to lease a new VW automobile. Mr. Shlosser explained that there had been many staffing changes at Lia VW since then and he wanted to help rectify any lingering discord I felt about Lia VW, as he felt that his values about the automobile industry (and Lia VW) was something he was trying to re-build (at Lia VW) and feels strongly in customer satisfaction, professional service and respect which was something he wanted to bring into this organization. While I expained to Mr. Shlosser that since the fall, my feelings about my poor experience with the past staff that I had dealt with at that time had dissipated, however, he lent out an olive branch on behalf of Lia VW and invited my husband and I to come and meet with him in-person while our Tiguan was being serviced. Today, my husband and I met with Mr. Shlosser and he indeed turned out to be someone that we felt a positive rapport with. He was honest as we discussed options for a new vehicle, as we have recently become intersted in another VW automobile. He listened to us and to our needs and to our desires. He never wavered from taking time out from his busy schedule to answer all of our questions patiently. He was personable, showed a high level of dignity and respect for us. He was certainly someone that we look forward to continue to work with in the future and I know he will do his best to meet our needs. Later on in the evening, I opened an email from him thanking my husband and I for taking the time out to meet with him today. This is someone that believes in hard work, doing right by the customer and surrounding himself with staff that shares the same work ethics that he does. I have to give kuddos to Keri Kazalis, Product Specialist, who showed us some automobiles, was also very personable and professional. In addition I would like to thank Nikole Goodman, the Service Manager. She was ready for us upon our arrival, treated us with kindness, and came to personally speak with us about the status of our vehicle maintenence which was serviced while we were there and explained the next steps for its maintenence. Mr. Shlosser impressed us beyond any expectations. With him on board, my views about Lia VW have become positive and I am excited to once again be able to focus on the excitement of a new car! Thank you to Mr. Shlosser and his staff! More

Great car buying experience My experience at this dealership was excellent. Tony was very helpful and fair in negotiating a deal with me. Would recommend this dealership to anyon My experience at this dealership was excellent. Tony was very helpful and fair in negotiating a deal with me. Would recommend this dealership to anyone. More

Always a pleasure. True professionals. We had a wonderful experience as always. Nikole and her crew always take to notch care of us. A real example of how to run a service department. I tel We had a wonderful experience as always. Nikole and her crew always take to notch care of us. A real example of how to run a service department. I tell anyone with a VW to go see them. More

Great experience thank you service team ! I came in to Lia Volkswagen for an oil change the Service Manager Nikole Goodman and her service team were very friendly and worked quickly to get my I came in to Lia Volkswagen for an oil change the Service Manager Nikole Goodman and her service team were very friendly and worked quickly to get my me in and out of the shop. The service team was kind enough to explain thoroughly about services I will need to render in the upcoming future for my Honda CRV. At check out I was given a complimentary calendar and a mail in rebate voucher for $20 off my next oil change. I would definitely return to this dealership again for my future car repairs. More

Very efficient Great service again, my car returned clean. I am always pleased with care and consideration given to my vehicle and me as the customer. Thank you li Great service again, my car returned clean. I am always pleased with care and consideration given to my vehicle and me as the customer. Thank you lia More

Great experience Great customer service and great dealership! I purchased a car from here over a year ago and I get all of my work done here. I will not purchase a car Great customer service and great dealership! I purchased a car from here over a year ago and I get all of my work done here. I will not purchase a car from any other place! Thank you guys! More

Amazing Customer Service They went above and beyond to help me get everything I wanted and even more catering when it came to registering the vehicle since it needed to be reg They went above and beyond to help me get everything I wanted and even more catering when it came to registering the vehicle since it needed to be registered in Massachusetts. More

Great Experience! I went in with the hopes of buying my first new car. When I arrived I was greeted with a smile by Keri Kazalis and Christopher Proctor. They made ever I went in with the hopes of buying my first new car. When I arrived I was greeted with a smile by Keri Kazalis and Christopher Proctor. They made every step of the way easy and stress-free. They were very knowledgeable and were able to answer all of my questions and acknowledge all of my concerns. We were able to help me find the perfect car that fits all of my needs for an extremely reasonable cost. I couldn't be happier with my new car and the service I received when searching for it! I would highly recommend this dealership to a friend! More

Keri Excellent!!!- Amy :) When I met Keri, I knew I was going to buy a car from her. She made it simple and easy. She is very good at her job, and she wants it to work for yo When I met Keri, I knew I was going to buy a car from her. She made it simple and easy. She is very good at her job, and she wants it to work for you. I love the car. I couldn't have asked for a better experience. More

Positive experience A great low pressure experience, would certainly work with Chris and Eric again. The right car at the right price, after checking the pricing on li A great low pressure experience, would certainly work with Chris and Eric again. The right car at the right price, after checking the pricing on line the pricing came in just under the average. With the new technology in cars these days the sales team is more than helpful. They welcomed me to come back anytime as questions arise. I also had questions for our existing VW and the folks in the service we're more than helpful. More