Lia Volkswagen

Purchase a car, within 2 weeks began experiencing intermitten electrical issues. Dealership refused me a rental 1st time, but did 2nd and 3rd time. GM was inconsiderate, rude, and completely avoide intermitten electrical issues. Dealership refused me a rental 1st time, but did 2nd and 3rd time. GM was inconsiderate, rude, and completely avoided the issue. I find out ,on my own, thru 4 hours of research this car has had electrical issues for years and should never have been sold. I will never use Lia of Enfield again and you should not either. I was misled, and the issue is still not resolved, I was REFUSED a refund and am being forced to get another vehicle from them again. More

I was initaly intrested in the 2007 Rabbit 4 door. I met with Ed Luczek from Lia as the dealership is close to my office. Ed was easy to work with, knoledgable about the cars, and opitons avalable. He wor with Ed Luczek from Lia as the dealership is close to my office. Ed was easy to work with, knoledgable about the cars, and opitons avalable. He worked to help me understand my avalable options among not only the Rabbit, but the entier VW range by mentioning the similar features and designs found on other models. I never felt under any pressure to buy or commit to any deal, and was able to decision my purchase at my own pace. He was very friendly, provided me with material that I could review on my own and sent a handwritten follow-up card thanking me for my first visit. this set an expectation of thier sales approch (minor, but it did make an impression.). After my first test drive, Ed provided some basic pricing information based on diffrent options, packages, and vechicles without any request for a commitment so that I had some good information to choose from on my own. He offered to test drive several diffrent cars with me and I decided to get a 2007 Jetta Wolfsburg as it provided the best pricing and options combination of the VW range. From start to finish, it was about 3 weeks including evaluation of several diffrent manufactures. I recieved a fair trade in value after some minor negotioation with the sales manager and I am still very happy with the deal even 5 days after I made it (this is usualy a good sign for me). I turned in my trade as I was close to 100K miles on it and they even provided a very nice loaner VW until my new VW comes in as it had to be ordered. I was able to fully review the sales agreement prior to signing and fully understood the cost and in the end it is truly a fair deal for both parties. I am geting the type of car I wanted with every option I wanted for exactly what I expected to pay and they are still making a reasonable profit (as they should) which they freely admit (unusual in this industry). I visited several dealers in the Hartford area and did not recieve the same attention, information, or level of expert sales service as I did from Ed in Enfield. They realy did a great job. Ed, and the entire team actualy made me feel as I was an important client. They worked to understand what I was looking for, provided a reasonable no pressure process for negotiation and earned my business. I would gladly recomend them. Customer service is very hard work, but it seems to be very natural to the folks at Lia VW. I will be returning to them for all my service and they will be my first call on future purchases. I will actualy be implimenting some of thier sales and service practices at my office as well. More

The salesperson and manager completely lied about the options included in the car, the incorrectly told us the property tax was included in the payment, and to top things off, they agreed to a sales pric options included in the car, the incorrectly told us the property tax was included in the payment, and to top things off, they agreed to a sales price and trade, and wrote the entire deal up with different numbers. When we noticed the difference, we asked to see the computer printout to see the exact numbers and the salesperson agreed to make the corrections and send it to us prior to taking delivery of the car, so we put a deposit down on the vechicle. The next day, we still did not receive the printout and called to find out the delay. When we finally spoke to the manager, he stated they don't generally send out that information, but after we sign all the papers, we could see it. SCAMMERS! Buyer BEWARE! I have bought cars from a variety of dealers, but these folks are the absolute most dishonest scammers in the business. I ended up buying the fully loaded version of the same vechicle for less than what they were trying to rip me off for the base. This is the worst dealership in CT. Stay away. These are the people that make it hard for the honest folks. Get your VW from West Hartford VW, Gene Langan, or Mitchell. They all FULLY DISCLOSE the information. Avoid these CHEATS AT ALL COSTS. Picking up our 2007 fully loaded vehicle today from West Hartford VW More

I have dealt with Lia while in my search for a used Volkswagen. I found the car I liked, everything was just how I wanted it. We get down to the figures and the Sales Manager offers me $4000 less on my Volkswagen. I found the car I liked, everything was just how I wanted it. We get down to the figures and the Sales Manager offers me $4000 less on my trade then my last dealership and the NADA trade-in guide. We ask is there is any way he can compete with the other dealers trade or atleast honor what I should have recieved per NADA. He said "Hold on let me go double check NADA...", walks straight past his office to go outside and makes a phone call, comes back in and says there is nothing he could do, and very rudely said "Well, go buy the other car". Please keep in mind both cars I was trading on were around the same price, but I like the car at Lia much better. Their showroom and vehicles are top notch, but the quality people in the building are horrible, and horrible to deal with. More