Lia Volkswagen

The salesperson and manager completely lied about the options included in the car, the incorrectly told us the property tax was included in the payment, and to top things off, they agreed to a sales pric options included in the car, the incorrectly told us the property tax was included in the payment, and to top things off, they agreed to a sales price and trade, and wrote the entire deal up with different numbers. When we noticed the difference, we asked to see the computer printout to see the exact numbers and the salesperson agreed to make the corrections and send it to us prior to taking delivery of the car, so we put a deposit down on the vechicle. The next day, we still did not receive the printout and called to find out the delay. When we finally spoke to the manager, he stated they don't generally send out that information, but after we sign all the papers, we could see it. SCAMMERS! Buyer BEWARE! I have bought cars from a variety of dealers, but these folks are the absolute most dishonest scammers in the business. I ended up buying the fully loaded version of the same vechicle for less than what they were trying to rip me off for the base. This is the worst dealership in CT. Stay away. These are the people that make it hard for the honest folks. Get your VW from West Hartford VW, Gene Langan, or Mitchell. They all FULLY DISCLOSE the information. Avoid these CHEATS AT ALL COSTS. Picking up our 2007 fully loaded vehicle today from West Hartford VW More

I have dealt with Lia while in my search for a used Volkswagen. I found the car I liked, everything was just how I wanted it. We get down to the figures and the Sales Manager offers me $4000 less on my Volkswagen. I found the car I liked, everything was just how I wanted it. We get down to the figures and the Sales Manager offers me $4000 less on my trade then my last dealership and the NADA trade-in guide. We ask is there is any way he can compete with the other dealers trade or atleast honor what I should have recieved per NADA. He said "Hold on let me go double check NADA...", walks straight past his office to go outside and makes a phone call, comes back in and says there is nothing he could do, and very rudely said "Well, go buy the other car". Please keep in mind both cars I was trading on were around the same price, but I like the car at Lia much better. Their showroom and vehicles are top notch, but the quality people in the building are horrible, and horrible to deal with. More