
Lexus of Winter Park
Winter Park, FL
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1,361 Reviews of Lexus of Winter Park
A pleasure from start to finish...we were welcomed immediately by a very engaging Steve (Product Specialist) and Jacqueline (Internet Sales)and shown the RX450h. Steve explained the model updates from immediately by a very engaging Steve (Product Specialist) and Jacqueline (Internet Sales)and shown the RX450h. Steve explained the model updates from our 2008 RX400h, we test drove it, considered interior options while our Lexus was evaluated for trade-in, then received a written deal. When we agreed to the sale the process went into overdrive to make sure we were comfortable while we waited a few minutes for the financing paperwork and preparation of the new vehicle. Another wonderful professional, Carlos (whom we had worked with 3 years ago) went through all the financing and title paperwork. With a stack of signed documents completed we were taken to the new RX450h and Steve took us through an in-depth orientation to include linking our cell phones, downloading address books, setting satellite radio stations, and detailed instructions on the garage door opener setting (perfect, by the way),etc. Since we had traded in a RX400h we were pretty familiar with most of the vehicle particulars, but Steve made sure we were absolutely comfortable with each and every thing we had a question about. I bore friends all the time gushing about the great Lexus Service department and have worked with Lyndon Walsh, a wonderful Service Consultant. I have taken the time to advise the local BMW dealership to take a minute and visit Lexus of Orlando to see how it should be done. What else can I say? A sales experience that was exceptional and outstanding in every way from greeting to send off, to include follow up. Other manufacturers and dealerships ought to visit to learn. More
Mr Francisco Gonzales, was excellent. The quality of customer service experienced was unmatched by any of my previous dealerships ( Deluca Toyota and Honda of Ocala). His attention to detail was amazing customer service experienced was unmatched by any of my previous dealerships ( Deluca Toyota and Honda of Ocala). His attention to detail was amazing and the manner in which everyone dealt with you, from the time you entered into the facility made you feel as if you were the most important person there. Besides purchasing a Lexus for its unmatched luxury and superb reliability, I would purchase it just for the after sales service I experienced at Lexus of Orlando. JOB WELL DONE!!!! MR. GONZALES AND THE REST OF THE TEAM. Kevin Ram Ocala FL. More
My experience at Lexus of Orlando was superb. The facility was clean, modern and accommodating. The people were gracious and very helpful. Surprisingly the prices for service on my 2005 Lexus RX330 facility was clean, modern and accommodating. The people were gracious and very helpful. Surprisingly the prices for service on my 2005 Lexus RX330 were quite reasonable. My service rep Manny Camacho kept me abreast of the work being done on my vehicle at every turn. Never felt pressured to approve work that I didn't feel was necessary. Loved the fact that my loaner was an actual Lexus. The Lexus logo on the free bottles of water was also quite impressive. They really know how to keep you hooked on the Lexus brand :) I am originally from Toronto and I must say that my experience at Lexus of Orlando far surpasses what I had become accustomed to at the various Lexus dealerships back home. I will be certain to come back for any future service that "Baby Girl" may require. As a broker, I will also be certain to recommend the same for my clients who are also die-hard, Lexus-for-Life fans. Thanks Lexus of Orlando, Alana Peters More
I was looking to buy a new car and decided on a Lexus GS350 and a BMW 535. The deciding factor was the focus and attention that I received at Lexus of Orlando. Joel was very thorough and provided me wit GS350 and a BMW 535. The deciding factor was the focus and attention that I received at Lexus of Orlando. Joel was very thorough and provided me with all the right information. They were great to work with and I would recommend them to everyone. Great experience with Joel and Omar. Thank you very much More
I can say without any reservation that this has been the best experience I have ever had with any car dealer. Mike was my first contact and he knew all the ins and out of the car. Believe me there is a lot best experience I have ever had with any car dealer. Mike was my first contact and he knew all the ins and out of the car. Believe me there is a lot to know about a new Lexus. Gary was very polite and finalized the deal. Yuri, Finance Manager, helped us through the payment process. Actually, we told them we wouuld pay in full within a week and that took care of the finance. We now have the car and not one dime has been passed from us to the dealer. Talk about trust, this is the ultimate for a dealer to allow a vehicle, which cost as much as a Lexus, to out the door without any downpayment. I haven't had any experience with the service department, but will rate that department later. More
Went shopping for a new Lexus hs. I was given a price for my toyota camry on trade. They increased the trade in allowance by phone. When I went in to purchase they denied they made the higher offer. T for my toyota camry on trade. They increased the trade in allowance by phone. When I went in to purchase they denied they made the higher offer. That is not acceptable treatment of a customer and I was not born yesterday. They then tried to persuade me to take the original offer. More
The effort of Lee to show the car and explain its features ,contents and strength. Ivan is a patient and knowledgeable sales person knows the person in front of him and give him/her the comfort. Carl features ,contents and strength. Ivan is a patient and knowledgeable sales person knows the person in front of him and give him/her the comfort. Carlos and Anthony are good in financing and helps as much as they can and they can conclude the deal. I am looking for a good relationship with this dealership. More
Purchased 2010 GS350,it was a great car buying experience from the time we walked in the door until we drove off with our new lexus. Our last Lexus was purchased from JM Lexus and overall wasn't bad but didn from the time we walked in the door until we drove off with our new lexus. Our last Lexus was purchased from JM Lexus and overall wasn't bad but didn't compare with lexus of Orlando. It was almost like we had checked into a resort with the pampering and attention to detail that Lee provided not only to myself but my wife and son also. I can only base my opinion on this one experience but if this is an indication on how this dealer treats all their customers than I would have to say you can't go wrong with lexus of Orlando. Bill Dow West Palm Beach More
Very obvious that Lexus of Orlando really cares about service and their customers. I have dealt with other Lexus dealerships and when it comes to service, customer satisfaction,and professionalism there service and their customers. I have dealt with other Lexus dealerships and when it comes to service, customer satisfaction,and professionalism there is no better service manager than Kevin Sinker. Kevin goes out of his way to keep me informed to ensure maximum performance from my Lexus. The entire service process from dropoff to pickup is managed beautifully and efficiently saving me time and effort. I like receiving emails regarding service info and promos from the dealership. I more than highly recommend Lexus of Orlando for any service matter. More
The Purchase of my new Lexus RX 350 was a very good experiences. The Customer Services was very good, the sales man have complete knowledge of the vehicle and he could answer all the questions and conc experiences. The Customer Services was very good, the sales man have complete knowledge of the vehicle and he could answer all the questions and concerns that I have. This is not my first time purchasing vehicle and was the best experienced purchasing a Lexus in Lexus of Orlando. At the time that you complete the paper work, that you think that is done, they take their time to explain all the books, and a complete training of the vehicles and the features. Then they gave you a tour in the facilities, they present you the services manager and they present you like your are a new family member of Lexus. I buy cars every three years and this is the first time that I bought a Lexus, previiuosly I had BMW, Mercedes and I could said the Best Customer Services Lexus Of Orlando. Thnk You... More