Lexus of Winter Park

This was my first visit to Lexus of Orlando since I am a first time Lexus owner. I must say that I was VERY impressed with this facility and the customer service provided by Mr. Lawrence Ellis. I was blow first time Lexus owner. I must say that I was VERY impressed with this facility and the customer service provided by Mr. Lawrence Ellis. I was blown away by the outstanding customer service he provided. I was given a tour of the facility, and walked to a quiet work area where I utilized my laptop during the service request. I left feeling like this service department went above and beyond to make me a happy customer. I am even more convinced now that I will be a lifetime Lexus customer! More

I had the pleasure of meeting Victor Oquendo in December 2013 when I had to take my Lexus Rx350 for a minor problem at Lexus of Orlando. The turn around time for fixing my vehicle was excellent. He guarante 2013 when I had to take my Lexus Rx350 for a minor problem at Lexus of Orlando. The turn around time for fixing my vehicle was excellent. He guaranteed a full inspection of the vehicle was done and that I will not have that problem again. With such confidence I left feeling really satisfied and to date had none. Took my vehicle in for service 3/24/2014 and as usual Victor was informative, very professional, friendly and great customer service etiquette. I am happy to be a part of the Lexus of Orlando family, the overall experience was great and wouldn't hesitate to recommend this company. Did I mentioned how comfortable the waiting area is with all the little amenities...... Thanks again Victor and to Lexus of Orlando...Great job!!!! More

I took my 2013 Lexus RX350 to Lexus of Orlando to have it service, the service advisor I worked with is Mr. Wayne Kerr, he treated me with the utmost respect, he was very informative and he demonstrated a lo service, the service advisor I worked with is Mr. Wayne Kerr, he treated me with the utmost respect, he was very informative and he demonstrated a lot of professional attitude. I decided to wait for the vehicle and he took me to the waiting area and explained to feel relaxed and comfortable as I'm now apart of the Lexus family. Periodically, when he comes to the waiting area to other customers, he would take a moment and give me an update and the upcoming time on my car, I appreciated that so much because it proves he didn't forget me, the concern and sincerity of a true professional. I will return and I'm not afraid to tell my friends of the service I did received and to encourage them to seek for Mr. Wayne Kerr. Thanks again for great customer service, the quality of work, the friendliness, overall experience was the best, and I'll see you in future. Ena McFarlane, Winter Springs, Florida 32708. More

Larry was very helpful and professional. He communicated with me more than most service reps. He made me feel like my vehicle issues was more to him as it was to me. with me more than most service reps. He made me feel like my vehicle issues was more to him as it was to me. More

I enjoy coming to this dealership's service department, the personnel are very friendly and courteous. I will definitely return for service and get my executive car wash, they do a great job. department, the personnel are very friendly and courteous. I will definitely return for service and get my executive car wash, they do a great job. Kevin Sinker is a great asset to the service department, his friendliness and willingness to provide great customer service is outstanding. More

We were looking to trade my wife's car for one with lower miles and a different color interior. We hit JACKPOT!! Product Specialist Lorraine Mantero and Sales Manager Chris Yurocko sold us one of the lower miles and a different color interior. We hit JACKPOT!! Product Specialist Lorraine Mantero and Sales Manager Chris Yurocko sold us one of the nicest Acura RL's, from their pre-owned inventory, in the country. It had ultra-low miles and was in pristine condition! As great a condition the car was in, the service was just as good! We made the deal over the phone and came in a few days after vehicle serving to a showroom-ready, Carbon Gray Pearl RL. They honored what they told me and made the process smooth and easy. There were no games, and we were in-and-out fast. Lorraine and Chris were professional, knowledgeable and curteous. They did Lexus proud and exemplified the Lexus motto: "Building Relationships Through Better Service!" So way to go: Lorraine, Chris, Philip (Business Mgr) and detailing team, your efforts made this one of the most fulfilling car-buying experiences ever! More

From the moment you drive up until you leave you are treated as their only customer. Everyone is friendly and so helpful. I was kept informed of all service decisions along the way. If I could not tal treated as their only customer. Everyone is friendly and so helpful. I was kept informed of all service decisions along the way. If I could not talk to Rod when I called he returned calls within five minutes. He secured the best price on tires and body work. This was my first time working with Rod and it was a pleasure. Even though I've moved closer to the Lexus dealership in Tampa this is Lexus place I will return to because of the way I am treated. Good job everyone! Mary Scott More

Victor did an exceptional job on my car's service. He was polite and communicative. He explained everything carefully. He managed the service and kept my husband and I updated at all times. He saw He was polite and communicative. He explained everything carefully. He managed the service and kept my husband and I updated at all times. He saw that the car was serviced correctly. We could not be happier with his work. Cynthia More