Lexus of Warwick

I had, and am still having, a very disappointing experience with Lexus of Warwick. I waited more than five weeks for a vehicle that I was told had been ordered to my specifications. When I received experience with Lexus of Warwick. I waited more than five weeks for a vehicle that I was told had been ordered to my specifications. When I received a call that the car had arrived and was ready for delivery, I made plans to complete the purchase and turn in my current lease. Unfortunately, when I arrived at the dealership, I discovered that the vehicle was not what I had ordered. Several of the features that were important to me and part of my purchase decision were missing. Afterward, I received conflicting explanations about what had happened, making an already frustrating situation even more disappointing. I understand that mistakes can happen. What matters is how they are handled. Rather than receiving a clear explanation and a satisfactory resolution, I felt that my concerns were minimized despite the significant inconvenience, wasted time, and disruption this caused. To make matters worse, I am still waiting for the vehicle that was originally ordered. After more than five weeks of waiting, being told the car was ready, and then learning it was not the correct vehicle, I am now facing additional delays while continuing to wait for the vehicle I agreed to purchase. I do want to acknowledge that the sales representative was professional, apologetic, and genuinely tried to help. My frustration is not with him personally, but with the overall handling of the situation and the lack of accountability from management. I chose Lexus because of its reputation for quality and customer service. Unfortunately, my experience with Lexus of Warwick has not reflected the level of professionalism, communication, and customer care I expected from the Lexus brand. More

I have purchase 10 cars from this dealership, always a pleasure doing bussines with them. they stand behind the car and the service is excellent! pleasure doing bussines with them. they stand behind the car and the service is excellent! More

I love Lexus of Warwick. Quality work. Quality parts. Exceptional customer service. They have been servicing my vehicle for years and I wouldn't go anywhere else. Quality work. Quality parts. Exceptional customer service. They have been servicing my vehicle for years and I wouldn't go anywhere else. More

I can’t say enough good things about Lexus of Warwick and my salesman, Jeff Lisi. His customer service was fantastic! And everyone who I met that works there was very friendly and helpful . I’d give it a te my salesman, Jeff Lisi. His customer service was fantastic! And everyone who I met that works there was very friendly and helpful . I’d give it a ten out of ten! More

Whole purchase experience was very smooth. I was able to order the exact build that I wanted and it arrived earlier than expected. There was a mix up on the color that I had ordered (my fault) I was able to order the exact build that I wanted and it arrived earlier than expected. There was a mix up on the color that I had ordered (my fault) and they allowed me to change the color a full month after it was ordered. Very much appreciated! Working with Jeff was great. He was very knowledgeable about the vehicle and was very courteous & professional throughout the entire process, and never pushed me on his likes and dislikes about the car. Frankly, when I’m making a purchase, I’m not interested in whether my salesman likes it or doesn’t. More

Incredible customer service and professionalism. Staff should be commended for their work ethics and knowledge!!! Staff should be commended for their work ethics and knowledge!!! More

Great welcoming dealership. Keep you informed and comfortable waiting area is available. Plan to continue coming here. Jason is awesome! Keep you informed and comfortable waiting area is available. Plan to continue coming here. Jason is awesome! More

This is my 3rd car purchased there. There is a reason. Great service and easy transaction without hassle. There is a reason. Great service and easy transaction without hassle. More

We had an excellent experience buying our new vehicle at Lexus of Warwick! Michael was welcoming, friendly, knowledgeable and respectful throughout the whole process. We did not feel pressured and quick Lexus of Warwick! Michael was welcoming, friendly, knowledgeable and respectful throughout the whole process. We did not feel pressured and quickly made the decision to purchase the vehicle that we test drove due to the quality of the vehicle and the sales approach and support provided. We love the Lexus RX that we purchased! We will definitely recommend Lexus of Warwick to friends and family! More

Great customer service, answered all my questions. Josh was amazing, highly recommend requesting him. This is the first car I’ve bought since 2016, exceeded my expectations. Josh was amazing, highly recommend requesting him. This is the first car I’ve bought since 2016, exceeded my expectations. More