Lexus of Valencia

Everyone at Lexus of Valencia are very profesional and friendly, my experience every time I visit them it has always been pleasent. I have tried other Lexus dealer and came out very unhappy. That is why friendly, my experience every time I visit them it has always been pleasent. I have tried other Lexus dealer and came out very unhappy. That is why I continue coming back to them since I bought my 1st Lexus. Thank you. More

they're all so nice... in sales or service everyone is friendly and helpful and there's minimal wait time when you bring your car for service - and it's always washed when you get it back - they even repa friendly and helpful and there's minimal wait time when you bring your car for service - and it's always washed when you get it back - they even repaired my car today as a show of good will - it was out of warranty but they didn't charge me More

Wow, professional and caring people that respect my time and needs. Seriously, wow. A few weeks after driving my new car, I was hit by road debris which resulted in minor body damage and a shattered windsh and needs. Seriously, wow. A few weeks after driving my new car, I was hit by road debris which resulted in minor body damage and a shattered windshield. Lexus of Valencia was so accommidating to take in my car over the weekend and getting it to the autobody shop for me. Mark, the fleet manager, personally called me to see what happened and if I was alright. The car has since been repaired beautifully, and today I had maintenance service completed with Bryan, who always takes care of me since my previous car. This place rocks: Bryan is respectful of my time in servicing, Mark brought this car from a San Diego dealership because it was the last white/tan 2010 in the western hemishere (and I really wanted it!!), and Beau is a very cool, non-pushy salesperson. These guys are my peeps at Lexus of Valencia. More

I always dread visiting auto dealers. I expect high pressure sales tactics with little concern for what I want. What a refreshing experience I had at Lexus of Valencia. John Perkins listened to what pressure sales tactics with little concern for what I want. What a refreshing experience I had at Lexus of Valencia. John Perkins listened to what we wanted and showed us the car that exactly met our needs. The initial trade in price was fair, but when I said that I thought it might be a little low they asked me what I wanted and then had the car re-evaluated. I received an additional $500. They came down on the price of the car itself, and I felt I got an excellent deal with no hassles, pressure or attempts to upcharge. I am extremely happy with Lexus of Valencia and will certainly buy a car from them again if the occasion arises. I will also recommend them to others. More

Every time I bring my car in for service, I have a great experience. Every level of this dealership is top notch and I highly recommend them. I am always able to get an appointment that is convenient for experience. Every level of this dealership is top notch and I highly recommend them. I am always able to get an appointment that is convenient for me, as well as able to drop it off the night before when necessary. More

Every one I have talked to at Valencia Lexus has been very friendly. I had Kristen for a previous visit & requested her again for my most recent visit. I enjoyed being able to work with a woman. She is G very friendly. I had Kristen for a previous visit & requested her again for my most recent visit. I enjoyed being able to work with a woman. She is Great! Also Shawna Salinas, the service concierge is the best! Very friendly & attentive. I have been corresponding with her via email & she is always quick to reply & make sure my needs are met. Great team! More

Valencia Lexus exceeds my expectations every time I take my car in for service. From setting the appointment to being greeted by the Service Concierge to the Service Writer...And, they all know your name an my car in for service. From setting the appointment to being greeted by the Service Concierge to the Service Writer...And, they all know your name and your car! They obviously have a great team and pride themselves on giving 100% to thier customers. If you are looking for a great customer experience you will not be disapointed. More

I have had the pleasure of dealing with Mr.Gonzales for some time now, and I find him very knowledgeable when it comes to the sometimes very dreadful task of trying to get the right part the first time. I some time now, and I find him very knowledgeable when it comes to the sometimes very dreadful task of trying to get the right part the first time. I have tried other dealers in the past and they don't hold a candle to Mr. Gonzales he's like a walking parts department. If they don't have the part I need he goes out the way to locate and pick it up for me. I would like to take the time to thank Lexus Valencia for being such a professional Dealership and having an employee like Lacho to help me. Thank You Mr. Mike Martinez More

We buy wholesame parts and sublet service. Lacho in parts and Kristin in service are simply awesome. He goes out of his way constantly and gets the right part every time. She gets our sublets done fast and i and Kristin in service are simply awesome. He goes out of his way constantly and gets the right part every time. She gets our sublets done fast and is very attentive to detail. Keep it up! Although the rest of the staff both in service and in their parts department are good to deal with, these 2 individuals exemplify the best in customer service and are extremely knowledgeable in their respective fields. More

I LIKE GOING TO LEXUS VALENCIA BECAUSE I ALWAYS GET GREAT SERVICE AND PRICE FROM YOU GUYS! THE STAFF IS FRIENDLY AND LACHO ALWAYS MAKES SURE WE ARE TAKEN CARE OF! I FEEL WE RECEIVE THE BEST VALUE AND QUALITY SERVICE AND PRICE FROM YOU GUYS! THE STAFF IS FRIENDLY AND LACHO ALWAYS MAKES SURE WE ARE TAKEN CARE OF! I FEEL WE RECEIVE THE BEST VALUE AND QUALITY FOR THE PRICE WE PAY. I WOULD DEFENITELY RECOMMEND YOU GUYS TO FRIENDS AND FAMILY. More