Lexus of Valencia

I've been driving and owned cars for over 40 years, and this complete dealership is the most friendly (yet professional)and comfortable dealership I'be had the pleasure of dealing with. SERVICE and FOLLOW this complete dealership is the most friendly (yet professional)and comfortable dealership I'be had the pleasure of dealing with. SERVICE and FOLLOW-UP are equally as important as the product you build! Being married to a mechanic, and having re-built a couple of engines myself (we restore old cars), I am very fortunate to have a pretty good understanding of cars (and am VERY picky). As with every vehicle, there are "tweaks" which have to be made, and little questions re: the idiosyncracies of each individual vehicle. Overall, I love my whole experience with Keyes Lexus of Valencia. Thank you. More

I have purchased Lexus vehicles at Valencia, Lexus before. This purchase experience was truly outstanding. Mark Johnson went to great lengths to give me options on my purchase. I am very impressed wit before. This purchase experience was truly outstanding. Mark Johnson went to great lengths to give me options on my purchase. I am very impressed with the entire sales team. However, it is the service department that I have been doing business with for seven years, that brought me back to Lexus of Valencia; specifically Kristin Carawan, Assistant Service Manager, is consistently a five star rating. I would strongly recommend Lexus of Valencia for the purchase of a vehicle and its truly outstanding service department. More

My wife and I traveled from Thousand Oaks, CA to Valencia, CA (about 60 to 70 miles). We met David Mendoza and he was very friendly and knowledgeable about the cars he was selling. After spending Valencia, CA (about 60 to 70 miles). We met David Mendoza and he was very friendly and knowledgeable about the cars he was selling. After spending several hours with us, we informed David that we needed to spend some time and think about the information we were given. Two (2) days later we went back to Lexus of Valencia and bought the car we wanted. Mark Johnson was instrumental in getting us a price and trade-in value that worked within our budget. Thank you David and Mark!!! We are extremely satisfied with your service and our new Lexus. More

Ken Oleesky, Susan Gaytan and Mark Johnson, by far have acceded all our expectations in all the 5 above rated categories. Neither one of us have experienced in our past car purchases, such an outstanding, acceded all our expectations in all the 5 above rated categories. Neither one of us have experienced in our past car purchases, such an outstanding, professional as well as courteous, friendly and accommodating conduct. We have special ordered our car. Thanks to Susan, we got exactly what we wanted and much earlier than originally anticipated. Ken has delivered the car to us and spent all the time needed to guide us. And Mark helped us in getting the best price. These employees are a great asset to Lexus and should be an example of excellence in representing the face of Lexus to the public. We also want to commend All the personnel that answers the phone and especially Allison who were always, cheerful accommodating and very helpful in all our phone communications. It was such a pleasure dealing with your dealership and our family, friends and clients will hear all about it and referred to you. Thank you so much, Margi Maltz & Gideon Goldman More

Hi there, Please accept my appreciation to all of you, Hi there, Please accept my appreciation to all of you, from employees to managers,and supervisors...! Special thanks to Scott Melville the person wh Hi there, Please accept my appreciation to all of you, from employees to managers,and supervisors...! Special thanks to Scott Melville the person who was so great and friendly. He took care of my car that I loved it. He treated me the way that I felt I am a king. Not only I would love to come back to your dealer, but also will ask my family,cousins, and friends to come and visit you for sure. Thanks again & keep up good works Go Lexus of Valencia !!!! More

Al and Tim were a pleasure to work with. Both made the normally lengthy process of buying a car quick and pleasurable. My fiance and I did not feel pressured to buy. In fact this was our second purchase f normally lengthy process of buying a car quick and pleasurable. My fiance and I did not feel pressured to buy. In fact this was our second purchase from Al, my fiance bought a Lexus from him last year. More

My IS350 had reached 60,000 miles and was due for some service. Everything from the scheduling of the service and obtaining the loaner to dropping off my car, and wrapping everything up when it was all s service. Everything from the scheduling of the service and obtaining the loaner to dropping off my car, and wrapping everything up when it was all said and done was rather effortless. James was very attentive to my concerns with my vehicle and informed just about every step of the service process. Lexus of Valencia makes me feel welcome every time I bring in my car for service and tries to fatten me up with their offerings of cookies, pastries, and other baked goods More

I have always been greeted warmly on arrival. Always asked what they can do to help me. Service appointments are easy and convenient to get. In the past when I asked, I have received a loaner car. My asked what they can do to help me. Service appointments are easy and convenient to get. In the past when I asked, I have received a loaner car. My last service didn't require it. My car was washed and presented to me. Only downside to being a Lexus driver is the high cost of service. More

I drive a long way for service because there is no Lexus dealership in my area. The availability of a loaner vehicle is outstanding. Scott is always courteous and professional. If I had to deal with the dealership in my area. The availability of a loaner vehicle is outstanding. Scott is always courteous and professional. If I had to deal with the other two service people the female and the gentleman next to her I would find a different dealership. It should not take a month to get a reply from the warranty department for an item we have been complaining about for two years. This dealership used to make all their customers feel special. Now it's like going to the Buick dealership next door. Except for the cookies, donuts and a loaner. In fact what happened to your vehicle getting washed after service, and presented to you. Lastly, you only get a hello if they feel they can sale you something. For example how do you walk around the show room without may I help you. I'm sorry the receptionist did say hello, I think she thought I was lost. More

As I walked in, a friendly face greeted me. Instead of just looking for cars, we sat down and talked about why I was here. He was able to write down the correspondence and relate to me better as a custome just looking for cars, we sat down and talked about why I was here. He was able to write down the correspondence and relate to me better as a customer. There was no high pressure. He was able to show me the colors of the car---the specific cars I was interested in ---a very relaxed approach. As we drove, I enjoyed the drive. The sales was low pressure---I hate high pressure sales where there is a lot of debate and the salesman walking back and forth to the sales manager. Everyone was friendly and I asked that tv channel be changed and it was. It was a great all around experience. John Perkins was outstanding! More