Lexus of Valencia

I originally came in for an oil change for my 2010 IS 250 with Bryan. He is always professional and on point. He suggested I drive the new GS while I was waiting. I met with Ken and we drove that deliciou with Bryan. He is always professional and on point. He suggested I drive the new GS while I was waiting. I met with Ken and we drove that delicious car. He then showed me the black IS250 F and I was in love. We negotiated back and forth for a couple hours and couldn't agree on a price per month for 15,000 miles per year on a lease. I left to go pay for my oil change and Ken came back with an offer I couldn't refuse. I had a great time negotiating and was treated very well. The problem came when I noticed the next day that on my paperwork the mileage had been changed to 10,000 miles per year. I called and had to track down Ken since the finance manager never returned my call. He told me that I got a great deal and that he would talk to Lewis and get back to me. Ken never got back to me and neither did Lewis. I left both of them messages via e-mail. I understand the word "no", I just don't understand the poor customer service after the sale. Ultimately double checking the paperwork is my responsibility. I know I got a great deal, I was just disappointed in the lack of follow through. Ken missed out on two more sales, my brother's IS 250 as well as my friend Lorri's. Thanks, Denise Potter More

Excellent experience from start to finish. Internet Sales Team of Kevin McDonough and Michael Flemingwere very responsive. Al and the finance team were great. One of the best car buying experiences e Sales Team of Kevin McDonough and Michael Flemingwere very responsive. Al and the finance team were great. One of the best car buying experiences ever! More

My experience at Lexus was so great. Everyone was so nice and helpful. They remembered me by name and didn't pressure me to do anything. All the guys there are so great!! and helpful. They remembered me by name and didn't pressure me to do anything. All the guys there are so great!! More

Had some problems with the Toyota Financing, but problem was taken care of smoothly with the finance manager. Great dealership, patience with customer, and very reasonable. was taken care of smoothly with the finance manager. Great dealership, patience with customer, and very reasonable. More

The customer service rep. Jim was excellent and a pleasure to work with. He went out of his way to assist me with getting my car home. It was an excellent experience and I am very happy with my new pleasure to work with. He went out of his way to assist me with getting my car home. It was an excellent experience and I am very happy with my new car. More

Very friendly staff, very effective, the whole sale done very quickly, amazingly clean, description that I've seen on line about the car matched the car exactly. very quickly, amazingly clean, description that I've seen on line about the car matched the car exactly. More

So in the past year and a half I have purchased two IS250's from Ken. He is the man, took care of me, no pressure and I never felt a car buying experience could be so great. Bryan does a great job to t IS250's from Ken. He is the man, took care of me, no pressure and I never felt a car buying experience could be so great. Bryan does a great job to take care of my service needs, as petty as they be from time to time. The reason for this review today is not only to identify the greats but also the not so greats. My issues have been in the service side of the dealership. The service techs have a tendency to fuss with all your personal settings in your car thus having you to readjust everything when getting your car back. I as well as other people I know who have lexus' all feel the same way and it may hurt the service side of Valencia Lexus. I know someone who goes out of their way to go to another Lexus dealership further away for such reasons. The parts department too however is more of a souvenir shop. I asked them about two minor non technical questions about fsport products they sell and couldn't give me answers, referred me to the website. Really? This is the brand you sell. Lexus of Westminster has it nailed, they should partake in this huge after market. I've vested over $3000.00 so far in after markets for my IS. None of which I've purchased from Lexus of Valencia. I'd like to, but the knowledge base and supoort isn't there. Fail. Other than that I enjoy coming to Lexus of Valencia. More

I bought my first car in March 2006 and had to purchase another due to my previous car being totalled in a 3 car accident. I bought a beautiful gently used 2008 IS250 White Lexus last year July 3, 2011. another due to my previous car being totalled in a 3 car accident. I bought a beautiful gently used 2008 IS250 White Lexus last year July 3, 2011. Al Gaffar was the person I used both times! He is so wonderful, kind and will work hard to get you what you need to drive off the parking lot with your new car. And NO PRESSURE which I really liked. Plus, Al is a likeable kinda guy anyway. I want to say that I visited Keyes Lexus Van Nuys more than once and may I say they are just terrible! They lure you in and promise you the world and then make you wait forever and then can't give you want you want - what a waste of my time! I will never buy from Keyes Lexus Van Nuys! Plus, I have heard this same story from several people about Keyes Lexus. If you want nice friendly people and no pressure - go see Al at Keyes Lexus Valencia and get your beautful car you have been wanting and waiting for. Happy New Year! Rosie More

My experience with Lexus has been outstanding thus far. I am looking forward to my future visits with Lexus. My previous encounters with other dealerships have been annoying or unmemorable, but the 3 men I I am looking forward to my future visits with Lexus. My previous encounters with other dealerships have been annoying or unmemorable, but the 3 men I’ve worked with in the last week have been memorable and pleasant. My friend did most of the legwork and worked with Michael Fleming in finding me my dream car to purchase. Michael was honest, straight forward and great to work with. He built a level of trust with us that made us feel completely comfortable. He was not going to be in the following day when I came back so he introduced me to John Perkins for my visit to help me get acquainted with my new car. John was friendly, helpful, and patient. Unfortunately my car had scratches on the rear end bumper when it was sold to me, when I found them it brought tears to my eyes. John was sympathetic to the situation, he then introduced me to Bryan Stover who helped me with fixing the scratches. He was also very friendly and helpful and it made turning in my brand new car less painful. I am absolutely impressed with your customer service and I look forward to my future servicing appointments. Thank you guys for everything! More

The salesman drove 300 miles, swapping cars with other dealers, to get me exactly the car I wanted, and it cost thousands less then I was quoted at the Keyes on Van Nuys. I can't believe that the same man dealers, to get me exactly the car I wanted, and it cost thousands less then I was quoted at the Keyes on Van Nuys. I can't believe that the same man owns both dealerships! This is my second car from Lexus of Valencia, and I am glad I returned there. More