Lexus of Valencia

My experience with Lexus has been outstanding thus far. I am looking forward to my future visits with Lexus. My previous encounters with other dealerships have been annoying or unmemorable, but the 3 men I I am looking forward to my future visits with Lexus. My previous encounters with other dealerships have been annoying or unmemorable, but the 3 men I’ve worked with in the last week have been memorable and pleasant. My friend did most of the legwork and worked with Michael Fleming in finding me my dream car to purchase. Michael was honest, straight forward and great to work with. He built a level of trust with us that made us feel completely comfortable. He was not going to be in the following day when I came back so he introduced me to John Perkins for my visit to help me get acquainted with my new car. John was friendly, helpful, and patient. Unfortunately my car had scratches on the rear end bumper when it was sold to me, when I found them it brought tears to my eyes. John was sympathetic to the situation, he then introduced me to Bryan Stover who helped me with fixing the scratches. He was also very friendly and helpful and it made turning in my brand new car less painful. I am absolutely impressed with your customer service and I look forward to my future servicing appointments. Thank you guys for everything! More

The salesman drove 300 miles, swapping cars with other dealers, to get me exactly the car I wanted, and it cost thousands less then I was quoted at the Keyes on Van Nuys. I can't believe that the same man dealers, to get me exactly the car I wanted, and it cost thousands less then I was quoted at the Keyes on Van Nuys. I can't believe that the same man owns both dealerships! This is my second car from Lexus of Valencia, and I am glad I returned there. More

This dealer has many vehicles to sell at reasonable This dealer has many vehicles to sell at reasonable prices. Lexus of Valencia's employees are very friendly and very helpful. I like this dealer. This dealer has many vehicles to sell at reasonable prices. Lexus of Valencia's employees are very friendly and very helpful. I like this dealer. More

I provided the above ratings for the following reasons... 1) Dealership was not pushy - although Al was good to offer alternative suggestions, once he understood our specific desires, he remained focused 1) Dealership was not pushy - although Al was good to offer alternative suggestions, once he understood our specific desires, he remained focused on satisfying those specifics. This conveyed to us a genuine desire to please the customer, not just sales for the dealership. 2) Al was very patient and took the time to explain all of the luxury/technology features of the car and even helped set-up/personalize the Blue Tooth and Navigation systems. Al was also very polite and sincere in dealing with us. 3) Prior to delivery, the car was freshly washed, filled with gas and parked in an "exclusive" red carpet area. While these may seem like small things, this attention to detail added a "touch of class" and made us feel important to the dealership and Al personally. One more thing... we like the car too! More

My wife & I were very pleased with how Ken facilitated the whole sale of our very first Lexus RX350! He was very friendly, knowledgeable, and most of all, very professional throughout the whol facilitated the whole sale of our very first Lexus RX350! He was very friendly, knowledgeable, and most of all, very professional throughout the whole cool experience! We never had so much fun in buying a new vehicle! The drive is so awesome that we're pretty sure we're gonna be back for more!.. Outstanding SUV plus Awesome experience!!! Lexus of Valencia Rocks!!! More

The Customer Service is awesome (so are the cookies!). Brian Stover bends over backwards to me our needs and our very busy schedule. We have never had a bad experience and this is the 4th Lexus we have ow Brian Stover bends over backwards to me our needs and our very busy schedule. We have never had a bad experience and this is the 4th Lexus we have owned. One of the reasons we keep coming back. Great cars- Great Customer Service! Kathelln Walter More

Awesome sales experience, very friendly and reasonable to deal with! Tyson was wonderful to deal with and is very helpful. If you have to buy a new car, Lexus of Valencia is the place to go! deal with! Tyson was wonderful to deal with and is very helpful. If you have to buy a new car, Lexus of Valencia is the place to go! More

Fair, honest and straight forward from the start. The Fair, honest and straight forward from the start. The tutorial on the delivered car was very well done. One of the best car buying experiences I've Fair, honest and straight forward from the start. The tutorial on the delivered car was very well done. One of the best car buying experiences I've had. More

This is the third car I have purchased from this dealership. Both the sales and service departments are very friendly and take great care of there customers. I can't imagine going anywhere else. dealership. Both the sales and service departments are very friendly and take great care of there customers. I can't imagine going anywhere else. More

I appreciate the personalize service I receive from Brian. I keep a very busy schedule and Brian will always accomodate my needs. When the economy improves in real estate I will be trading in my 460L. Brian. I keep a very busy schedule and Brian will always accomodate my needs. When the economy improves in real estate I will be trading in my 460L. Thanks Brian........... More