Lexus of Valencia

WE WANT TO THANK THE SERVICE STAFF FOR THE GREAT JOB THAT WAS DONE ON MY LEXUS 460. WE WOULD ESPECIALLY WANT TO THANK MR. BRYANT STOVER FOR HIS CUSTOMER PROFESSIONALISM, SERVICE,AND FRIENDLINESS, WE FEEL HE WAS DONE ON MY LEXUS 460. WE WOULD ESPECIALLY WANT TO THANK MR. BRYANT STOVER FOR HIS CUSTOMER PROFESSIONALISM, SERVICE,AND FRIENDLINESS, WE FEEL HE WENT THE EXTRA MILE FOR US. WE CONTINUE TO HAVE OUR CAR SERVICE WITH LEXUS OF VALENCIA, WE HAVE HAVE BEEN A CUSTOMER SINCE 2001 THANK YOU AGAIN MR.AND MRS. J.R."BOB" ARIAS More

No hassle, got what we asked for at a reasonable price. Kevin was great to work with via email as we discussed features and pricing. Kevin was great to work with via email as we discussed features and pricing. More

Bryan Stover is by far the best maintenance professional I've ever dealt with. I have visited various (5) Lexus dealers and I can say without a sliver of hesitation that Bryan is the best of the best. He I've ever dealt with. I have visited various (5) Lexus dealers and I can say without a sliver of hesitation that Bryan is the best of the best. He always says it straight and never pressures me into any type of repair. In fact, several times, he told me to wait. I've witnessed him deal with several customers all while making each feel like they have his absolute attention. I think going to a dealership when your car is out of warranty can be more costly, but I go back to Lexus of Valencia because of Bryan. I'd rather pay a little more and know that I'm going to be taken care of, than risk it with a cheaper option. More

Over all, the service was great. Our only issue of concern was that the (loaner) vehicle that was loaned to us was not ready to be loaned out for the day. For example, As soon as I turned on the ignit concern was that the (loaner) vehicle that was loaned to us was not ready to be loaned out for the day. For example, As soon as I turned on the ignition on the RX Hybrid the (SERVICE ENGINE OIL)display was dispayed. After arriving to our residence I checked the engine oil level which was fine but noticed that one of the above the engine plastic shield cover was missing all 6 to 7 fasteners that secure the cover down to the engine, basically leaving it un-secured. We also were not impressed with the over all cleanfullnes of the vehicle inside or out. Might want to have the returned loaner vehicles inspected prior to re use! More

"SUPERB"..."EXCELLENT&quo t;..."THE VERY BEST" quality of automobile, customer service, dealership and workmanship around. Lexus of Valencia is GREAT!!! I would not t;..."THE VERY BEST" quality of automobile, customer service, dealership and workmanship around. Lexus of Valencia is GREAT!!! I would not have any other automobile...purchaset it anywhere else or have it serviced and maintained by anyone else. Bryan Stover is very knowledgable, service oriented, dependable, and trustworthy. Lexus of Valencia has it ALL!!! Thanks, Ken Higginbotham More

I was connected to Keyes through an Internet site. Customer service is very good, response time was very good, I was very happy with Kevin, our salesperson; his follow up with my questions was speedy. Customer service is very good, response time was very good, I was very happy with Kevin, our salesperson; his follow up with my questions was speedy. I very much enjoyed doing business with this dealership and love my new car! More

Mr.Fleming made the whole experience a memorable one. I will be your Customer for life because of Michael's professionalism and great attitude. He is the best Car Salesman that I have come across in USA. will be your Customer for life because of Michael's professionalism and great attitude. He is the best Car Salesman that I have come across in USA. More

The employees we came in contact wit5h were all professional , friendly, helpfull, knoledgable, and impressive. Service rep was Ricky Lopez who was a credit to your organization. He was extreml professional , friendly, helpfull, knoledgable, and impressive. Service rep was Ricky Lopez who was a credit to your organization. He was extremly helpful and knowledgeable about his job. The sales Rep we had the pleasure was "gabby" whom I found to be a fascinating individual. I spent time with him, and am looking forward to seeing him again. Our visit to your store was more like visiting with family, than dealing with an auto sales store. More

This was my second purchase at Lexus of Valencia. Both times, Al was my sales-rep. I knew that I wanted to go back to Lexus because of the quality service I received my first time. I was more then pleased times, Al was my sales-rep. I knew that I wanted to go back to Lexus because of the quality service I received my first time. I was more then pleased when I found out that Al was going to be assisting me my second time around. Not only was he patient, he was very knowledgeable and eager to answer any and every question that I had. I look forward to many more years with Lexus and to seeing Al every time I take my car in for servicing. I will definitely be going back to him and his expertise for my third purchase!.. Thank you for everything Al!! More

Repair service on previous visit couldn't align front end (found another shop to fix the problem). All routine maintenance is great. Excellent customer service and waiting room. Scott is always very helpf (found another shop to fix the problem). All routine maintenance is great. Excellent customer service and waiting room. Scott is always very helpful, informative and fair. More