Lexus of Valencia

Al was pleasant to work with from the time I walked into the dealership, to the time I drove off in my new Lexus ES350. He was persistant w/his follow-up, and made me feel good about the deal I received. La the dealership, to the time I drove off in my new Lexus ES350. He was persistant w/his follow-up, and made me feel good about the deal I received. Lastly, Al was fantastic when I came in to pick up my car. He thoroughly walked me through all of the features on the car prior to me leaving. I had a great experience throughout the entire process and would rate customer service at an A+! Thanks, Rob Schoeller More

MICHAEL FLEMING AND JOEY SCARBURY WERE TERRIFIC, BOTH ON THE PHONE, INTERNET AND IN PERSON WHEN WE ARRIVED TO PICK UP OUR NEW CAR. THEY WERE INFORMATIVE AND MADE US COMFORTABLE AS WE WAITED FOR OUR NEW VEH THE PHONE, INTERNET AND IN PERSON WHEN WE ARRIVED TO PICK UP OUR NEW CAR. THEY WERE INFORMATIVE AND MADE US COMFORTABLE AS WE WAITED FOR OUR NEW VEHICLE. JOEY MADE SURE WE UNDERSTOOD THE OPERATION OF THE VEHICLE BEFORE WE LEFT THE LOT, AND CALLED US THE NEXT DAY TO ANSWER ANY QUESTIONS WE HAD. WE ARE ENTIRELY SATISFIED WITH THE SERVICE, PRICING AND CARE WE RECEIVED FROM THIS DEALERSHIP. More

The car shopping experience at this dealer was easy, no pressure and fast. The sales person and his manager understood what my needs were and they delivered. Rogger pressure and fast. The sales person and his manager understood what my needs were and they delivered. Rogger More

These folks provide fast and genuinely friendly sales and service. This was the most pleasant new vehicle purchase experience I have ever had. I highly recommend Lexus of Valencia. service. This was the most pleasant new vehicle purchase experience I have ever had. I highly recommend Lexus of Valencia. More

Excellent experience from start to finish, sales Rep was Scott Oh who was very friendly, helpful and knowledgeable about his job. one of best car buying experience ever. Scott Oh who was very friendly, helpful and knowledgeable about his job. one of best car buying experience ever. More

Made appointment over the phone for new car sevice and got Bryan by chance. Got to appointment on time. Stood by the car for 10+ minutes while Bryan happily chatting with a female customer in his office. got Bryan by chance. Got to appointment on time. Stood by the car for 10+ minutes while Bryan happily chatting with a female customer in his office. It was apparent a social chat, not conducting a service order. Other service reps not interested in helping since appointment was made by Bryan. Some simply ignored me standing there waiting. Never got a call after the work was done until I checked e-mail & called to confirm. Never felt warmly welcomed by service reps at this dealership before but this time was the worst of all. Very poor professionalism by Bryan and others not stepping in to offer help. Will not recommend this dealership and will not return. More

Excellent experience. Negotiations were straightforward & honored. Delivery was the best car buying experience I have ever had. Mr. Scarbury was professional & efficient. Thanks for your assistance. & honored. Delivery was the best car buying experience I have ever had. Mr. Scarbury was professional & efficient. Thanks for your assistance. More

Excellent service! Brought Lexus in for a re call, done in a timely manner, everyone polite and professional.We have had nothing but good service everytime we take the car in. Thank you Teri Sullivan in a timely manner, everyone polite and professional.We have had nothing but good service everytime we take the car in. Thank you Teri Sullivan More

Staff was very easy to work with, attentive, repectful and did kill not kill or delay the purchasing experience by dragging their feet as a sales tactic. and did kill not kill or delay the purchasing experience by dragging their feet as a sales tactic. More

This was my First purchase at Lexus of Valencia. Al was my sales-rep. I know that I wanted to go back to Lexus because of the quality service I received my first time. I was more then pleased with Al assi my sales-rep. I know that I wanted to go back to Lexus because of the quality service I received my first time. I was more then pleased with Al assisting me my First time around. Not only was he patient, he was very knowledgeable and eager to answer any and every question that I had. I look forward to many more years with Lexus and to seeing Al every time I take my car in for servicing. I will definitely be going back to him and his expertise for my second, third purchase!.. Thank you for everything Al!! More