Lexus of Valencia

I loved how Anahita was so pleasant and friendly and once I told her what type of car I wanted it was like she read my mind. I highly recommended the dealership and the staff once I told her what type of car I wanted it was like she read my mind. I highly recommended the dealership and the staff More

We bought a lease return Lexus NX 300 F Sport and love it. I found the vehicle on line. We live about 80 miles from the dealership, so I contacted them to confirm the vehicle was still available and set u it. I found the vehicle on line. We live about 80 miles from the dealership, so I contacted them to confirm the vehicle was still available and set up an appointment to come look at it and drive it. On arrival we glanced at the vehicle outside before going inside for our appointment. Our sales person was Anahita Abolghasemi and she was wonderful. Very friendly and knowledgeable. She was able to answer all my questions (and I had plenty) with no problem. When we decided to make the purchase she brought in her finance person who was also excellent. He was quick, efficient and able to get us a better finance rate than I expected. All in all, very easy purchase. I highly recommend Lexus of Valencia!! More

Fast service Reasonable prices Nice sales man Cooperative workers Helpful employees Rapid response Nice management man Cooperative workers Helpful employees Rapid response Nice management More

I bought a car from the same dealer and salesmen seven months before, and it went okay. Began with an inquiry to salesperson Jose Moscos about a 2021 NX250h with 32,000 miles. We offered our well-maintai months before, and it went okay. Began with an inquiry to salesperson Jose Moscos about a 2021 NX250h with 32,000 miles. We offered our well-maintained 2019 NX300 with 22,000 miles in exchange. The UX250h we were interested in was certified and promised to be in great condition. However, upon our arrival at the dealership, we were rushed into starting the paperwork without a proper inspection or test drive, as another buyer was supposedly interested. We were pressured to start the paperwork due to a conflict between our salesmen and another. After the car purchase was done, some salesmen told us, "I let you guys have the car when your wife came in." What does that mean? The negotiation process was fraught with issues. Sales Manager Philip Yadkar appraised our trade-in vehicle at $4,000 less than what we were quoted at Frontier Toyota, despite its excellent condition. Random excuses about wheels and tires being bad? Huh? The tires are new!! The wheels are mint. When we finally inspected the UX250h, we found several defects, including paint and salt on the tires, heavy scratches on the center console, and missing cup holder liners and center storage liners. Jose promised a detailed job to address these issues, but this only led to further disappointment. All promises from this salesman never happened, or in his mind, never existed. Mark Haynes the Store Manager promised new tires. When I went to follow up nothing. I had set an appointment in service. Service never called back. I cancelled and gave up! They will take your trade even after signing a DMV transfer form. If you expect a check, you're going to have to push and push and push. Why did I sign the transfer form? Why is my trade-in already for sale after 48 hours? Funny thing, I went through the same process selling a car 7 months ago with the same salesmen. No issue. Additionally, I did a real detail that improved the car, something the dealership lacks! Upon discovering rust on the paint while detailing the car myself, I contacted Jose for assistance. His response was dismissive, indicating that since I hadn't purchased a specific protection plan, he couldn't help. This was followed by a call to Philip Yadkar, who advised us against visiting the dealership and showed a lack of concern. Ignoring this advice, we visited the dealership where both Jose and Philip greeted us with hostility. Jose argued in the parking lot. Then talking to Philip the sales manager inside refused to even inspect the car and threatened to expel us from the dealership when I became frustrated. Yeah, I did raise my voice after being treated like trash. it was appalling. To add insult to injury, I could not use the restroom facilities at the dealership, forcing me to run across the street! Our requests for basic replacements like new mats were met with unreasonable price increases by Jose whispering it to us as if he didn’t want anyone to hear. We ultimately agreed to a trade-in value $1000 less than offered by Frontier Toyota. Our concerns about the poor condition of the UX250h's tires were dismissed, with only a $500 credit offered in compensation. They're not putting new tires on for us! These issues needed to be constantly escalated to the store manager, Mark Haynes, and often, we were met with silence unless we persistently contacted them. Every email was received by him, never responded to. Only one phone call, which included a verbal agreement with Mr. Haynes to replace all four tires on the UX250h, was not communicated to the service department. That was before I discovered rust, which I cleaned up. I just asked for a touch-up pen. I gave up on this horrible dealer. I did get paid; I got my pen. Promised tires was lie. The marked by the vehicle's poor condition, unprofessional staff interactions, and a lack of accountability from management, has significantly eroded my confidence in Lexus of Valencia. More

I am writing to share my deeply concerning experience with Keyes Lexus of Valencia when I purchased a car online sight-unseen last week. While they initially assured me the car was in excellent condition with Keyes Lexus of Valencia when I purchased a car online sight-unseen last week. While they initially assured me the car was in excellent condition and discounted it from $28,000 to $17,500, the reality was far from it. Upon arrival, I was shocked to discover: Major undisclosed issues: The car had a carpet falling out in multiple locations, a strong smoke smell, faulty brakes, and even a collapsed ceiling. Misrepresentation of warranty: Despite assurances of no issues, they claimed it was an "as-is" deal, contradicting a later statement from the salesperson about a "dealer warranty." High-pressure tactics: I was rushed to sign extensive paperwork without proper explanation, even before pointing out the ceiling issue. Despite their verbal assurance to fix it, they refused to put it in writing. Lack of transparency: My requests for the alignment report were denied, raising serious doubts about a proper vehicle inspection. Unresponsive communication: After driving off the lot, contacting the salesperson for multiple days yielded no response, which I believe was a deliberate delay tactic regarding the warranty. Currently, I am stuck with a car: Riddled with problems: Dents, torn leather, sunroof malfunction, and transmission issues plague the vehicle. Financially burdensome: A $20,000 loan saddles me with a car barely functioning. Feeling cheated and unheard: The dealership's deceptive practices and lack of accountability have left me feeling powerless and frustrated. I urge anyone considering purchasing from Keyes Lexus of Valencia to proceed with extreme caution. Their disregard for honesty, transparency, and customer care is deeply concerning. I am currently exploring legal options and hope my experience serves as a cautionary tale for others. More

Extraordinary service from Edward Simeon in Service Dept. His followup with me and insurance agency regarding damage to my vehicle was efficient, professional and friendly. My highest regard for him. His followup with me and insurance agency regarding damage to my vehicle was efficient, professional and friendly. My highest regard for him. More

Very efficient, friendly, professional approach in working with me to purchase a 2023 RX350. Could not have asked for an easier experience. working with me to purchase a 2023 RX350. Could not have asked for an easier experience. More

Mark M. Was amazing to work with! Very honest and straightforward and helped me every step of the way. I would highly recommend you see him for your next veh Was amazing to work with! Very honest and straightforward and helped me every step of the way. I would highly recommend you see him for your next vehicle purchase More

So disappointed and frustrated why I bought my car at this Lexus Valencia. Not professional and no business ethics whatsoever. Don’t buy your Lexus car here. Really had a very super bad experience. They this Lexus Valencia. Not professional and no business ethics whatsoever. Don’t buy your Lexus car here. Really had a very super bad experience. They Don’t even know word Protocol. Never return calls. I bought my car July 23,2023. Set up An appointment with Jose but when I got there he was busy with other customer. Heck, whats the point of setting an appointment for when you get there, he’s not even available. He gave the sales agent named Steve. So finally the sales went through, I got the 2024 NX 350. Got the car with just one remote Key. According to Jose and Steve, they will mail it to me after a month or so. Today, it’s December 28,2023 and never gotten anything yet. I’ve been calling them and spoke with Steve several times, and he’s going anywhere. He just running around with excuses. Today I called Allison and she was told By her Manager that I should be gettting the remote key thru Lexus Apps notifications.The Lexus App Will sent a notification and Then the apps will tell me what to do. This is bunch of xxxxxxxx. And I have to come to their place and do request for second remote key And then comeback to get it. To top it all, they even harassed me to give them a good reviews. He’s been calling everyday to follow up and forcing me to do the reviews. Steve is begging that the reviews will Be the basis of their salary increased. Out of the goodness of my heart, I gave them excellent review which they don’t even deserve. Not sure if this is Lexus policy or just this dealership with bunch of unprofessional people. I am so tired of this and would like bring this to corporate office and publish this to the Wall Street journal. This dealership is not to be trusted. They don’t what’s coming and going. I should give this dealership zero star. More

Easy going and was doing there best to get me the best deal possible! I would definitely come back deal possible! I would definitely come back More