Lexus of Valencia

I have been a customer of Lexus of Valencia for many years now. I have always received excellent guidance and service from them. I want to specifically acknowledge Brian Stover for taking a consultative years now. I have always received excellent guidance and service from them. I want to specifically acknowledge Brian Stover for taking a consultative approach to helping me in making decisions regarding the maintenance of my vehicle. I will continue to be a customer for many more years to come. Thanks! More

The minute I drove into the service area Shawna jumped out and took all the info for my car. She is super. She gets all the pre-paperwork ready to go fast so that the service advisor gets to me quickly a out and took all the info for my car. She is super. She gets all the pre-paperwork ready to go fast so that the service advisor gets to me quickly and there is no lag time. She always asks me if I need a ride anywhere or if I would like any complimentary beverages etc. Funny thing is that the service department is always so quick and efficient it would be a waste of time to get a ride anywhere because your car is usually done that fast for regular mainenance! Bryan always goes above and beyond to make sure all my cars needs are met. He remembers who I am though he must have thousands of customers, and is very friendly. I have had several complicated issues arise and he does the work. None of the other nonsense you hear from other dealerships where they belittle you and make you call insurance, or corporate to find out which maintenance plan you are on etc. This service department is top-notch! I moved about 45 minutes away but make the drive to Valencia to get my service done because the one 5 minutes away can't do the job right. Thanks guys! I really appreciate you! More

I wont ever go anywhere else again to buy a new car. Eddie went above and beyond the call of duty to make this buying experience a great one. Rob Rizzo and Eddie both followed up and made sure I was ha Eddie went above and beyond the call of duty to make this buying experience a great one. Rob Rizzo and Eddie both followed up and made sure I was happy with my purchase. If you're going to buy a Lexus or are in the market for a new car you have to check our Lexus of Valencia Dean Boeh More

Scott really helped me out and was awesome to work with! He called everyday to tell me about the status of the repair and even advocated for me to receive a discount! Great customer service!! He called everyday to tell me about the status of the repair and even advocated for me to receive a discount! Great customer service!! More

Scott was Excellent, very helpful and the time frame for me to drop off and pick up my car (after hours) worked extremely well for my demanding schedule. The time line for my car to be serviced was great, t me to drop off and pick up my car (after hours) worked extremely well for my demanding schedule. The time line for my car to be serviced was great, the cost of the door lock activator was a little pricey ($600), but the Oil Change service cost was reasonable. Wash & vacuuming my car was a nice touch... A couple of suggestions: the car wash was great, but they missed the side mirrors, they were really spotty, and I picked my car up at night, so this was an issue. Also I have my headlights set on auto (On & Off), but someone had turned them off, so I traveled several blocks w/o headlights before I realized someone had turned them off. Overall my experience was very good, and working with Scott is great. He is very knowledgeable and helpful. More

My visit was a same day request for emergency service,and as always, Scott took immediate action to correct my problem. Scott is customer service oriented and always provide outstanding service for my two c as always, Scott took immediate action to correct my problem. Scott is customer service oriented and always provide outstanding service for my two cars. George Yates More

Two thumbs up! Always 100% satisfied with their service! Always makes sure that my car is running at 100% by inspecting for issues and such. If there is a problem, they will get out of their way to fix the Always makes sure that my car is running at 100% by inspecting for issues and such. If there is a problem, they will get out of their way to fix the issue and make you completely satisfied. Its very difficult to find a dealer that you can trust your car to and I've found the right one. More

Buying my car from Keyes Lexus of Valencia was the most comforting experience I've had. I was in the market for an SUV for 3 months, taking my time to buy my car at the right price and from the right pers comforting experience I've had. I was in the market for an SUV for 3 months, taking my time to buy my car at the right price and from the right person. My husband and I were having a tough time finding the right car in the bay area so we chose to purchase our car outside of the bay area and Paul made the experience easy and stress free. We were picked up at the airport and we were not pressured to make the final purchase if the car was not up to our standards upon arrival. The sale went so smoothly we were back in the bay area with our car before dinner. More

I have purchased over twenty five vehicles in my life time. Valencia of Lexus is by far the best dealership for sales and service. If only my other vehicle service department was as highly skilled life w time. Valencia of Lexus is by far the best dealership for sales and service. If only my other vehicle service department was as highly skilled life would be good. Thank you Scott Melville for the excellent service. More

this dealer ship was great from the general Manager Louis cook to the salesman to the service manager and all. Everyone was friendly and they all made me feel like family. Louis cook worked his tail off to g cook to the salesman to the service manager and all. Everyone was friendly and they all made me feel like family. Louis cook worked his tail off to get this deal done The cookies were a nice touch!! Great experience easy. My sales rep. really did a great job explaining the vehicle thanks all More