Lexus of Valencia

Disappointed with uninformed service Disappointed first time in 16 years. Service rep uninformed about scope of leak after recommending $2000 procedure. Spent more time looking for more s Disappointed first time in 16 years. Service rep uninformed about scope of leak after recommending $2000 procedure. Spent more time looking for more services. No time looking for discounts.inefficent Michael O More

2019 Lexus ES 350 F Sport Leasing Experience After much research, I decided to lease a 2019 Lexus ES 350 F Sport. I went to Lexus of Valencia on a Sunday morning and was out of the dealership wit After much research, I decided to lease a 2019 Lexus ES 350 F Sport. I went to Lexus of Valencia on a Sunday morning and was out of the dealership with all the paperwork signed in just a couple of hours. This is after test driving several cars and asking plenty of questions throughout the process. The learn at Lexus of Valencia were knowledgeable, friendly and courteous of my time. I’d definitely recommend Lexus of Valencia to others. More

Great customer sevirvice Glad Bryan is back, I have been going to this dealarship for years and Bryan has always been attentive and friendly. Great expertise as well. Will not Glad Bryan is back, I have been going to this dealarship for years and Bryan has always been attentive and friendly. Great expertise as well. Will not use anyone other sevice center. More

Since 2000 Have been a customer since 2000 on my second Lexcus. Excellent service all around. Bryan is outstanding. Would not trust my car to anyone else. Have been a customer since 2000 on my second Lexcus. Excellent service all around. Bryan is outstanding. Would not trust my car to anyone else. More

Excellent customer service. My heartfelt gratitude goes to the Lexus Maintenance Service and its staff, and to Michael Oetzell in particular, for their excellent customer service My heartfelt gratitude goes to the Lexus Maintenance Service and its staff, and to Michael Oetzell in particular, for their excellent customer service in taking good care of my RX 350. The various coffee and tea selections aren’t too shabby at all! Kudos!!! More

Always the best service experience I have been going to Valencia dealership for a number of years. Scott Melville has been always helpful and knowledgeable to all of my cars needs. I have been going to Valencia dealership for a number of years. Scott Melville has been always helpful and knowledgeable to all of my cars needs. He always gave me a proper advice regarding the repairs. I recently purchased a Lexus from a small dealership, Scott helped me with the issues and gave me piece of mind. Also, my daughter experienced how he helped her and said that his customer service was excellent. Scott is really good at his job and felt like visiting a good friend each time I had my cars serviced. I observed that other clients knows that he is so trustworthy (favorite). More

Professionalism My wife and I purchased our brand new 2007 Lexus ES 350 from this dealership. It has been almost 12 years that we have taken the vehicle to this deale My wife and I purchased our brand new 2007 Lexus ES 350 from this dealership. It has been almost 12 years that we have taken the vehicle to this dealership for all minor and major services. I believe the above says it all. If we were not 100% satisfied with their performance we would have taken the vehicle else where More

Customer Service We received great service, we will definitely be back to lease another Vehicle once our lease is up. We love Lexus vehicles, they drive great and very We received great service, we will definitely be back to lease another Vehicle once our lease is up. We love Lexus vehicles, they drive great and very reliable. More

Service Excellence Rating primarily due to the service provided by Scott Melville. It starts the night before my service date with Scott personally picking up my car at Rating primarily due to the service provided by Scott Melville. It starts the night before my service date with Scott personally picking up my car at my home and leaving a good loaner vehicle to use while my car is being serviced. During the actual service, Scott stayed in touch several times during the day with notifications of status and alerts about unanticipated surprises that need attention but not on original order. He made sure work was done only after I was informed of need and the expense to correct was known and permission granted. Before departing for my house he took care of the payment details so that all that was needed when he arrived was to hand over my car with appropriate paperwork and depart with the loaner. My car was always clean when returned. What a tremendous service. Hats off to Scott Melville, an excellent service associate for Lexus. More

40,000 mile service When I sold my 2004 Prius it was losing an old friend, but within months of driving my 2016 Lexus NX SUV I was converted. The service that I have rece When I sold my 2004 Prius it was losing an old friend, but within months of driving my 2016 Lexus NX SUV I was converted. The service that I have received from Lexus of Valencia has always been professional, consistent and excellent. They even gave me a rain check to wash my vehicle ! More