Lexus of Valencia

Great customer sevirvice Glad Bryan is back, I have been going to this dealarship for years and Bryan has always been attentive and friendly. Great expertise as well. Will not Glad Bryan is back, I have been going to this dealarship for years and Bryan has always been attentive and friendly. Great expertise as well. Will not use anyone other sevice center. More

Since 2000 Have been a customer since 2000 on my second Lexcus. Excellent service all around. Bryan is outstanding. Would not trust my car to anyone else. Have been a customer since 2000 on my second Lexcus. Excellent service all around. Bryan is outstanding. Would not trust my car to anyone else. More

Excellent customer service. My heartfelt gratitude goes to the Lexus Maintenance Service and its staff, and to Michael Oetzell in particular, for their excellent customer service My heartfelt gratitude goes to the Lexus Maintenance Service and its staff, and to Michael Oetzell in particular, for their excellent customer service in taking good care of my RX 350. The various coffee and tea selections aren’t too shabby at all! Kudos!!! More

Always the best service experience I have been going to Valencia dealership for a number of years. Scott Melville has been always helpful and knowledgeable to all of my cars needs. I have been going to Valencia dealership for a number of years. Scott Melville has been always helpful and knowledgeable to all of my cars needs. He always gave me a proper advice regarding the repairs. I recently purchased a Lexus from a small dealership, Scott helped me with the issues and gave me piece of mind. Also, my daughter experienced how he helped her and said that his customer service was excellent. Scott is really good at his job and felt like visiting a good friend each time I had my cars serviced. I observed that other clients knows that he is so trustworthy (favorite). More

Professionalism My wife and I purchased our brand new 2007 Lexus ES 350 from this dealership. It has been almost 12 years that we have taken the vehicle to this deale My wife and I purchased our brand new 2007 Lexus ES 350 from this dealership. It has been almost 12 years that we have taken the vehicle to this dealership for all minor and major services. I believe the above says it all. If we were not 100% satisfied with their performance we would have taken the vehicle else where More

Customer Service We received great service, we will definitely be back to lease another Vehicle once our lease is up. We love Lexus vehicles, they drive great and very We received great service, we will definitely be back to lease another Vehicle once our lease is up. We love Lexus vehicles, they drive great and very reliable. More

Service Excellence Rating primarily due to the service provided by Scott Melville. It starts the night before my service date with Scott personally picking up my car at Rating primarily due to the service provided by Scott Melville. It starts the night before my service date with Scott personally picking up my car at my home and leaving a good loaner vehicle to use while my car is being serviced. During the actual service, Scott stayed in touch several times during the day with notifications of status and alerts about unanticipated surprises that need attention but not on original order. He made sure work was done only after I was informed of need and the expense to correct was known and permission granted. Before departing for my house he took care of the payment details so that all that was needed when he arrived was to hand over my car with appropriate paperwork and depart with the loaner. My car was always clean when returned. What a tremendous service. Hats off to Scott Melville, an excellent service associate for Lexus. More

40,000 mile service When I sold my 2004 Prius it was losing an old friend, but within months of driving my 2016 Lexus NX SUV I was converted. The service that I have rece When I sold my 2004 Prius it was losing an old friend, but within months of driving my 2016 Lexus NX SUV I was converted. The service that I have received from Lexus of Valencia has always been professional, consistent and excellent. They even gave me a rain check to wash my vehicle ! More

Great Service Outstanding!!!! Finally got all door panels done including Dash. Always great service from Scott! The only thing I can say is they do need to renova Outstanding!!!! Finally got all door panels done including Dash. Always great service from Scott! The only thing I can say is they do need to renovate the dealership! Thank you Scott for outstanding service at all times! More

Committed to do the right thing at the right time, everytime I purchaed my Lexus RX 330 at this location over 14 years ago and have received excellent service at Lexus of Valenca. As my car ages, the service c I purchaed my Lexus RX 330 at this location over 14 years ago and have received excellent service at Lexus of Valenca. As my car ages, the service center continues to treat me and my vehicle the same way they did on the day I purchaed it. Recently, it has had a few age-related issues and Scott M. continues to do everything possible to make adjustments and provide me with a loaner when repairs are needed. I remain a loyal Lexus customer as a result of this personal attention to excellence. Thank you Scott and Team Lexus! More