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Lexus of Valencia

Valencia, CA

4.4
535 Reviews

24033 Creekside Road

Valencia, CA

91355

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535 Reviews of Lexus of Valencia

April 29, 2019

Great Service When it comes to service you really can’t beat Lexus of Valencia. Scott Melville is the best service representative I have ever had. He is the best! More

by Geo1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Melville
Apr 29, 2019 -

Lexus of Valencia responded

We appreciate seeing details about another 5-star experience! Thanks for visiting Keyes Lexus of Valencia and we'll look forward to your next visit!

April 29, 2019

I always take my Lexus here! I love the service team at Lexus of Valencia! David Parada if always very helpful and accurate. The service is timely and correct. Great cookies and p More

by MH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Parada
Apr 30, 2019 -

Lexus of Valencia responded

We appreciate this great review! Thanks for sharing what you enjoyed about your experience with us! We'll make sure to keep the cookies and popcorn fully stocked for your return!

April 27, 2019

Scheduled maintenance on my 200CT hybrid. Jennifer Martinez from Service did a outstanding job help us process our car through a schedule maintenance.. A loaner car was issued and everything w More

by A.P.A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Martinez , Lacho Gonzalez
Apr 29, 2019 -

Lexus of Valencia responded

Thanks for sharing your 5-star experience! We appreciate seeing that our service team did an amazing job with your visit! We're glad you had an enjoyable visit! See you next time!

April 20, 2019

Bad dealer The dealer of Valencia is making me pay for my License plate when I just got buy the car and I don’t got a license plate on my car and I have to pay 3 More

by Rudym18$
Recommend Dealer
No
Employees Worked With
Lazaro
Apr 22, 2019 -

Lexus of Valencia responded

We’re concerned about your feedback and we’d like to better understand your concerns. Please contact Mike Murray, our General Manager at mmurray@lexusofvalencia.com to discuss this further. We appreciate your business and look forward to working with you to help resolve this matter.

April 05, 2019

Superior Service Experience Professional Service and great attention to details. All services required on my vehicle were performed as promised and completed on time. We have o More

by Moe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Oetzell
Apr 15, 2019 -

Lexus of Valencia responded

We're excited to have another satisfied customer leave us this glowing review on an amazing vehicle service experience! Thanks for sharing how we did and we'll look forward to serving you again!

April 04, 2019

GREAT EXPERIENCE Buying a new Lexus its not easy with so many models to chose from, but the client services representative Al Gaffar went over the top to help with the More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Gaffar
Apr 15, 2019 -

Lexus of Valencia responded

We're glad Al provided an outstanding car buying experience and was able to help you with purchasing your new 2019 RX 450hl vehicle! Thank you for sharing excellent feedback and we hope to see you in for your first service visit as well!

April 03, 2019

2004 LEXUS GX 470 Scott and the team have worked so hard to service my LEXUS to reach over 225K and still going strong. I am allowed to use some of the nicest loaner ca More

by LAJohnNelson@GMAIL.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Melville
Apr 15, 2019 -

Lexus of Valencia responded

Thanks for your loyal business! We like to make sure our customers are well taken care of and we appreciate knowing that you can count on us to make you feel special! See you next time!

April 03, 2019

Outstanding service and professional personnel I loved the service And excellent work performance I continue to get with your staff . I always get Mr Scott Melville as my representative Who takes More

by 242756Cp$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Melville
Apr 15, 2019 -

Lexus of Valencia responded

We appreciate your kind compliments! Thanks for choosing Lexus of Valencia for your service needs! See you next time.

April 01, 2019

Disappointed with uninformed service Disappointed first time in 16 years. Service rep uninformed about scope of leak after recommending $2000 procedure. Spent more time looking for more s More

by NurseBurke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael O
Apr 10, 2019 -

Lexus of Valencia responded

We’re very concerned about your experience and we’d like an opportunity to learn more about this. Please contact Mike Murray, General Manager at mmurray@lexusofvalencia.com to discuss this further and help us better understand what happened.

March 30, 2019

2019 Lexus ES 350 F Sport Leasing Experience After much research, I decided to lease a 2019 Lexus ES 350 F Sport. I went to Lexus of Valencia on a Sunday morning and was out of the dealership wit More

by ENor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Norollahi
Apr 15, 2019 -

Lexus of Valencia responded

We're excited for the chance to assist you with your lease! Thanks for visiting us and allowing us the opportunity to make sure you were comfortable with the vehicle before completing your paperwork. Have an excellent time and let us know if you need anything else.

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