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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
753 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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753 Reviews of Lexus of Thousand Oaks

January 02, 2025

Want the best buying experience? David Feiss of Lexus of Thousand Oaks knows how to work hard for the customer. His product knowledge, attention to the customer’s needs & fight to More

by josephdshulman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Feiss
Jan 03, 2025 -

Lexus of Thousand Oaks responded

Joseph, we're delighted to hear that David exceeded your expectations at Lexus of Thousand Oaks! It's great to know his dedication and expertise made such a positive impact on your buying experience. Thank you for sharing this fantastic feedback! Enjoy the road in your new vehicle, and welcome to the Swickard family!

December 20, 2024

Very clean, everyone is experienced and very helpful. Loaner cars are very clean and beautiful. More

by steamo40@ hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim, Zahra Khanlar, Julie Kobayashi, Tom Valasek
Dec 20, 2024 -

Lexus of Thousand Oaks responded

These are all things we love to hear! Thank you for the wonderful review of Lexus of Thousand Oaks.

December 19, 2024

I had an oil filter housing replaced and a little tuneup on my LS 460 thank you for the great work really appreciate it More

by S.crowder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Dec 19, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you appreciated the service on your Lexus LS 460 at Lexus of Thousand Oaks! Thank you for trusting us with your vehicle, and we're here whenever you need further assistance.

December 18, 2024

Lexus is always welcoming from greeter at arrival to service consultant. Toby was extremely helpful in recommending servicing situations for my car . We have leased at least 7 cars from Lexus in the pas More

by Dianegoer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
Dec 19, 2024 -

Lexus of Thousand Oaks responded

Thank you for your continued trust in Lexus of Thousand Oaks! We're delighted to hear that Toby and our team have consistently provided a welcoming experience. We look forward to serving you again in the future!

December 18, 2024

Paul was very professional and took care of all my car needs in a timely manner. Thank you. More

by Sevan.ploozian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 19, 2024 -

Lexus of Thousand Oaks responded

Sevan, thanks for stopping in at Lexus of Thousand Oaks and leaving us a five-star review! It's great to hear that Paul was professional and timely.

December 18, 2024

Yobi is the best! Everyone in the service department is very helpful and courteous! None better! More

by Dmzdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi in Service Dept
Dec 18, 2024 -

Lexus of Thousand Oaks responded

It truly makes our day to see this praise for Yobi and the Lexus of Thousand Oaks Team — thank you!

December 18, 2024

Service Rep Yobi is always a pleasure to work with. He’s always accommodating to my needs and issues. More

by Leemsg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Dec 18, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Yobi consistently provides accommodating service at Lexus of Thousand Oaks. Thank you for sharing your positive experience with us!

December 17, 2024

Helpful and timely😊 and knowledgeable about my car Staff was also friendly and available for me. More

by stevenmarckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 17, 2024 -

Lexus of Thousand Oaks responded

Steven, we're delighted to hear that our team at Lexus of Thousand Oaks provided you with helpful and friendly service. Thanks for sharing your experience!

December 15, 2024

Derek was excellent! The facility was great, except they didn't pay for the TV coverage. The service seemed very good, but be skeptical about recommendations. It worked More

by Klein.jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear that Derek and the facility met your expectations. We appreciate your feedback on TV coverage and recommendations, as it helps us improve our services. If there's anything else you'd like to discuss or if you have further questions, feel free to reach out. Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

December 14, 2024

Excellent service and Yobi Kim is great! Very expensive though. However, they guarantee their work! More

by aliciaherts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for your feedback, Alicia! We're glad to hear that Yobi Kim provided excellent service at Lexus of Thousand Oaks. We understand the importance of quality and are pleased to offer a guarantee on our work.

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