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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
763 Reviews
Call Dealership (805) 601-7646

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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763 Reviews of Lexus of Thousand Oaks

March 02, 2025

Came in for service, was greeted promptly and very politely, and was offered a loaner vehicle. I chose to wait. Car was ready as promised and cleaned. Excellent service! More

by Mharutunian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Mar 03, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience with us at Lexus of Thousand Oaks! We're delighted to hear that our team provided excellent service and met your expectations. We look forward to serving you again in the future!

March 02, 2025

Yobe was kind knowledgeable! I appreciated his help.I would recommend your Services to other Lexus owners, More

by Rhgina815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobe
Report | Print
Mar 03, 2025 -

Lexus of Thousand Oaks responded

Thank you for the recommendation! We're delighted to hear that Yobe provided knowledgeable and kind assistance at Lexus of Thousand Oaks. We look forward to serving more Lexus owners in the future!

March 02, 2025

This dealership’s ownership has changed and its labor rate has skyrocketed but many of the staff have remained. The staff is why I continue to patronize this dealer. More

by BBecker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Report | Print
Mar 03, 2025 -

Lexus of Thousand Oaks responded

Thank you for your continued support of Lexus of Thousand Oaks! We're glad to hear that our dedicated staff keeps bringing you back, even with the changes. We appreciate your feedback and look forward to serving you again soon!

March 01, 2025

Fantastic service department! They keep you informed and ensure they meet their timing and repair estimate commitment! More

by Leecoogan926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts manager, service greeter, Lora Baworouski, Zahra Khanlar
Report | Print
Mar 03, 2025 -

Lexus of Thousand Oaks responded

We're delighted to hear that our service department at Lexus of Thousand Oaks met your expectations! Thank you for the positive feedback and support.

February 26, 2025

Yoby Kim is the best service advisor! Has excellent customer service. I wouldn't take it anywhere else. More

by Lhernan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Report | Print
Feb 26, 2025 -

Lexus of Thousand Oaks responded

We're delighted to hear that Yoby provided you with excellent service at Lexus of Thousand Oaks. Thank you for your trust and support!

February 26, 2025

Great customer service. Marc gave a great service and very friendly. They did an outstanding job. More

by leoest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Feb 26, 2025 -

Lexus of Thousand Oaks responded

We love seeing 5-star reviews. Thanks for supporting Marc and Lexus of Thousand Oaks!

February 26, 2025

Very professional, friendly and easy to trust . Transparent and clear on what needs to be done to my car. More

by gunnarpydde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek - service dep
Report | Print
Feb 26, 2025 -

Lexus of Thousand Oaks responded

Gunnar, we're delighted to hear that you found our team at Lexus of Thousand Oaks professional and trustworthy. Thank you for your kind words!

February 26, 2025

Waited for 5,000 Mike service. Took and hour and a half. Washer suv as well. Clean, fast as promised. Thank you for the coffee as well Wil waiting. More

by GSdevall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Valasek
Report | Print
Feb 26, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience with us at Lexus of Thousand Oaks! We're glad to hear that our team delivered on their promise and made your visit comfortable. We appreciate the feedback and look forward to serving you again in the future!

February 26, 2025

Clean, spacious, free coffee bar. Waiting isn't a terrible option. Friendly Lexus service representatives. More

by nebroderick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Report | Print
Feb 27, 2025 -

Lexus of Thousand Oaks responded

Thank you for highlighting the clean and welcoming environment at Lexus of Thousand Oaks! We're glad to hear our service representatives made your visit enjoyable. We appreciate your feedback and look forward to serving you again!

February 26, 2025

I am very happy with this dealership. They are friendly and efficient. My car drives beautifully after their repair. I would recommend them, enthusiastically, to anyone that wants firs More

by Mimi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre
Report | Print
Feb 27, 2025 -

Lexus of Thousand Oaks responded

Mimi, we're delighted to hear that Marc and the team at Lexus of Thousand Oaks provided you with first-class service! Thank you for recommending us so enthusiastically. Safe driving ahead!

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