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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
752 Reviews
Call Dealership (805) 601-7646

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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752 Reviews of Lexus of Thousand Oaks

December 20, 2024

Very clean, everyone is experienced and very helpful. Loaner cars are very clean and beautiful. More

by steamo40@ hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim, Zahra Khanlar, Julie Kobayashi, Tom Valasek
Report | Print
Dec 20, 2024 -

Lexus of Thousand Oaks responded

These are all things we love to hear! Thank you for the wonderful review of Lexus of Thousand Oaks.

December 19, 2024

I had an oil filter housing replaced and a little tuneup on my LS 460 thank you for the great work really appreciate it More

by S.crowder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Report | Print
Dec 19, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you appreciated the service on your Lexus LS 460 at Lexus of Thousand Oaks! Thank you for trusting us with your vehicle, and we're here whenever you need further assistance.

December 18, 2024

Lexus is always welcoming from greeter at arrival to service consultant. Toby was extremely helpful in recommending servicing situations for my car . We have leased at least 7 cars from Lexus in the pas More

by Dianegoer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
Report | Print
Dec 19, 2024 -

Lexus of Thousand Oaks responded

Thank you for your continued trust in Lexus of Thousand Oaks! We're delighted to hear that Toby and our team have consistently provided a welcoming experience. We look forward to serving you again in the future!

December 18, 2024

Paul was very professional and took care of all my car needs in a timely manner. Thank you. More

by Sevan.ploozian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 19, 2024 -

Lexus of Thousand Oaks responded

Sevan, thanks for stopping in at Lexus of Thousand Oaks and leaving us a five-star review! It's great to hear that Paul was professional and timely.

December 18, 2024

Yobi is the best! Everyone in the service department is very helpful and courteous! None better! More

by Dmzdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi in Service Dept
Report | Print
Dec 18, 2024 -

Lexus of Thousand Oaks responded

It truly makes our day to see this praise for Yobi and the Lexus of Thousand Oaks Team — thank you!

December 18, 2024

Service Rep Yobi is always a pleasure to work with. He’s always accommodating to my needs and issues. More

by Leemsg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Report | Print
Dec 18, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Yobi consistently provides accommodating service at Lexus of Thousand Oaks. Thank you for sharing your positive experience with us!

December 17, 2024

Helpful and timely😊 and knowledgeable about my car Staff was also friendly and available for me. More

by stevenmarckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 17, 2024 -

Lexus of Thousand Oaks responded

Steven, we're delighted to hear that our team at Lexus of Thousand Oaks provided you with helpful and friendly service. Thanks for sharing your experience!

December 15, 2024

Derek was excellent! The facility was great, except they didn't pay for the TV coverage. The service seemed very good, but be skeptical about recommendations. It worked More

by Klein.jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Report | Print
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear that Derek and the facility met your expectations. We appreciate your feedback on TV coverage and recommendations, as it helps us improve our services. If there's anything else you'd like to discuss or if you have further questions, feel free to reach out. Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

December 14, 2024

Excellent service and Yobi Kim is great! Very expensive though. However, they guarantee their work! More

by aliciaherts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Report | Print
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for your feedback, Alicia! We're glad to hear that Yobi Kim provided excellent service at Lexus of Thousand Oaks. We understand the importance of quality and are pleased to offer a guarantee on our work.

December 14, 2024

Professional nice service very clean and nice dealer shop. My dealer Jonathan has given us a very good and professional service. More

by Xinfangxiao
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're delighted to hear that Jonathan provided excellent service at Lexus of Thousand Oaks. We appreciate your feedback and hope to see you again soon!

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