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Lexus of Smithtown
St. James, NY
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,092 Reviews of Lexus of Smithtown
May 31, 2012
Tony, Bob and Abbas were outstanding in the service they provided me and family. We had high expectations of Lexus and they exceeded each and every one. Tony is a warm, caring salesman who went above and provided me and family. We had high expectations of Lexus and they exceeded each and every one. Tony is a warm, caring salesman who went above and beyond to get us the exact car that we wanted. Bob was extremely helpful in getting us our dream car for the price we wanted. After our purchase of the car, Abbas and Tony very patiently explained every nuance of the vehicle to our utmost satisfaction. We are extremely pleased with our experience at Lexus of Smithtown and will be back in the future for our next car. More
by kkornweiss
Employees Worked With
Tony Lorello, Abbas Rajani, Robert Rossworn
May 29, 2012
Lexus of Smithtown is without a doubt the best car dealership we have ever dealt with. Hence, we just leased our fifth car from them. The sales & service personnel have always been extremely profess dealership we have ever dealt with. Hence, we just leased our fifth car from them. The sales & service personnel have always been extremely professional, friendly & helpful. They really do make you feel like part of their "Lexus family" whenever you are there. It's amazing how they really do go above & beyond to keep a satisfied customer. Over the past years that we have been a customer, whatever issues I have had, they have always made sure that they were resolved to my satisfaction. I can't speak highly enough of Lexus of Smithtown and especially would like to mention Robert Rossworn & Frank Loviglio who are both excellent examples of the high caliber employees that represent Lexus. More
by Joan Middleton
Employees Worked With
Robert Rossworn, Frank Loviglio
May 24, 2012
I found them both to be very helpful in our car buying experience in matching our needs to the vehicle that best suits those needs. They were patient,polite and a pleasure to deal with throughout the ent experience in matching our needs to the vehicle that best suits those needs. They were patient,polite and a pleasure to deal with throughout the entire process. I will surely be recommending others not only to Lexus of Smithtown but to David and Robert in particular as they in my opinion are true professionals that take purchasing a vehicle to another level and I mean that in the most positive way. Respectfully, Cheryl LaBella More
by clabella
Employees Worked With
Robert Rossworn
May 22, 2012
My husband and I have been loyal customers of Lexus of Smithtown for a number of years. We've had the pleasure of working with Bob Rossworn and can't begin to sing his praises loud enough! He has always Smithtown for a number of years. We've had the pleasure of working with Bob Rossworn and can't begin to sing his praises loud enough! He has always gone above and beyond to make sure that each detail is meticulously handled from start to finish. We know that we will always be treated as if we were family and receive the best possible deal. When leasing/buying a car from Bob you know that you are in good hands and can put your complete trust in him. We actually ordered our new car on the phone from Florida and Bob took care of it all before we arrived back home! How is that for personal service??!!! The level of professionalism, courtesy and knowledge cannot be beat. The staff, especially Denise Plourde and Abbas Rajani were super and went out of their way to help also. The service department is friendly and competent. We wouldn't think of going anywhere else and highly recommend friends and family. Lexus should be very proud of this dealership!!!! We love our new car! Thank you!!! (Again!!!) More
by richardberger
Employees Worked With
Abbas Rajani, Robert Rossworn
May 21, 2012
Walter Maron presented himself as a consummate professional. He was relaxed in his approach to the sale of my GS 350 2013 Lexus. Bravo Walter. professional. He was relaxed in his approach to the sale of my GS 350 2013 Lexus. Bravo Walter. More
by LawrenceSoboll
Employees Worked With
Walter Maron
May 18, 2012
I have just recently leased my first Lexus from Lexus of Smithtown. My overall experience was superb and far better than that with the previous dealers from which I leased my cars. My sales person, Taylor Smithtown. My overall experience was superb and far better than that with the previous dealers from which I leased my cars. My sales person, Taylor West, and sales manager, Tim Burns, were extremely friendly, helpful and professional thoughout the process. They helped steer me in a direction that got me the car that I needed and actually saved me money at the same time. There was never any pressure to make a decision and the process was easy and never hurried. I am very impressed and pleased with Lexus of Smithtown and the two professionals that worked with me to create an excellent deal. I look forward to enjoying my car, but would not hesitate to return to Lexus of Smithtown when I am ready for the next one! More
by zubbies8486
Employees Worked With
Tim Burns
May 15, 2012
Most of my female friends dread the purchasing of a new car. The negotiating with a stereotypical "car salesperson" is a daunting task, one in which most send their husbands/or boyfriends to do. I, howeve car. The negotiating with a stereotypical "car salesperson" is a daunting task, one in which most send their husbands/or boyfriends to do. I, however, am happy to attest to a different experience. I had owned my RX for almost three years. My husband was out of town, and it seemed as if I was to go solo on the leasing of my next car. I leased two cars from Bob previously, and knew he was meticulous, knowledgeable, personable, and most importantly, trustworthy. After sitting in Bob's office for a while, I proudly called my husband and told him that I had just bought a new car!! I picked the car up today, and am thrilled with my new purchase. I feel as if this experience is an important one to retell. A car is an expensive purchase. It is imperative for those in sales to be trained to allow the customer to feel as if she/he is going to be taken care of, not taken advantage of. My husband and I both thank Bob for allowing us to have an enjoyable experience each time. More
by elaine spitzer
Employees Worked With
Elaine C Spitzer, Robert Rossworn
May 14, 2012
I have just leased my third Lexus, but the first one from Lexus of Smithtown. My overall experience was superb, and far better than that with the previous Lexus dealer from which I leased my cars. The sale Lexus of Smithtown. My overall experience was superb, and far better than that with the previous Lexus dealer from which I leased my cars. The salesman, Matt Trubia, and sales manager, Bob Rossworn, were extremely helpful and professional thoughout the negotiation process. They helped steer me in a direction that got me the car that I needed and actually saved me money at the same time. There was never any pressure to make a decision and the process was never hurried. I am very impressed with Lexus of Smithtown and the two professionals that worked with me to create an excellent deal. I look forward to enjoying my car, but will not hesitate to return to Lexus of Smithtown when I am ready for the next one! More
by bjc323
Employees Worked With
Matt Trubia, Robert Rossworn, Robert Rossworn, Matt Trubia
May 14, 2012
I have been a customer of the dealership since 2005. I have always received the very best service and advice on leasing decisions, purchase decisions and options available to me. The advice has always bee have always received the very best service and advice on leasing decisions, purchase decisions and options available to me. The advice has always been freely given and carried the utmost honesty. I have recommended Smithtown Lexus without reservation to both friends and colleagues. They're the best. More
by howardk272
Employees Worked With
Robert Rossworn
May 13, 2012
Had an excellent and truly outstanding experience. The features of the vehicle were thoroughly explained and it was delivered in perfect condition. I felt that everyone went above and beyond. features of the vehicle were thoroughly explained and it was delivered in perfect condition. I felt that everyone went above and beyond. More
by boholst77
Employees Worked With
Frank Loviglio
