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Lexus of Smithtown
St. James, NY
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,092 Reviews of Lexus of Smithtown
November 16, 2012
Not only was I impressed with the quality and friendliness of the dealership; the sheer speed at which I got my new hybrid vehicle was impressive. I worked with Neil Fogel, he is caring and wants friendliness of the dealership; the sheer speed at which I got my new hybrid vehicle was impressive. I worked with Neil Fogel, he is caring and wants his customers to be nothing but impressed with the service, and that is exactly what I got. Thank you Neil for the wonderfully smooth transition to my new hybrid Lexus! A++++ The doc! AW More
by aw62679
Employees Worked With
Neil Fogel
November 14, 2012
I write to express how pleased we are with our new Lexus but more importantly with the staff at Lexus of Smithtown. David Hitt our sales professional was wonderful. He spent a lot of time with us introducin but more importantly with the staff at Lexus of Smithtown. David Hitt our sales professional was wonderful. He spent a lot of time with us introducing us to the car, patiently answered all of our questions and made sure we were completely comfortable before we drove away. During the entire process from his first greeting, through the paperwork and pick-up he was completely professional. This is our sixth Lexus (the first from Lexus of Smithtown)and we have never enjoyed such a seemless purchase and delivery nor felt that our sales person would always be available in the future to facilitate any issues that might arise. Simply put Davit Hitt is the best and we will certainly return to Lexus of Smithtown in the future. I have alreadly recommended the dealership and David to a friend. We also worked with Denise Plourde who facilitated the final paperwork. She was also excellent to work with. That part of the process is usually long and arduous but she made it easy. Both David and Denise followed up with us on several occassions and I know with confidence that they will be there for us in the future. More
by jconetta
Employees Worked With
Denise Plourde
November 14, 2012
I want to thank David for his professinalism. We walked in to test drive a car and ended up buying our 3rd Lexus from this dealership. David walked us through the whole process, his attention to detail was in to test drive a car and ended up buying our 3rd Lexus from this dealership. David walked us through the whole process, his attention to detail was comforting. We have never experienced this kind of customer service at this dealership or any other dealership. David explained the new items in our car and invited us back for a follow up. He called to find out how things were going with the car and if we had any questions. Thanks for everything David Novella & Dennis W More
by phillipwww
November 11, 2012
The sales staff and service department are the best I The sales staff and service department are the best I have experienced in 40 years of car ownership: efficient, friendly, and highly professional. The sales staff and service department are the best I have experienced in 40 years of car ownership: efficient, friendly, and highly professional. This is my second car from Lexus of Smithtown and I would not consider another model or another dealership. My salesdman (Ken Goldberg) was exceptionally informed and able to answer every question I had. He spent as much time as I required in answering questions before the deal was consumated and thoroughly reviewing the car upon delivery. Sales Manager Robert Rossworn worked with me in achieving a fair deal. Indeed, while obviously insuring a profitable deal for his company, I found him to be the exact opposite of the stereotypical car dealer. He obviously takes great pride in the dealership and was a pleasure to work with. Denise thoroughly explained optional equipment for my car. I never felt, at any time, pressure or an attempt to "force" a deal. I found the entire staff to be honest and upfront in explaining pricing and other provisions of the contract. The dealership, itself, is spotless and very client friendly. Lexus has a well deserved reputation as one of the finest automobile companies in the world. The quality of both my cars has been exceptional. Lexus of Smithtown vividly underscores the quality and professionalism of that company. More
by WilliamSchaefer
Employees Worked With
Robert Rossworn, Kenneth Goldberg, Denise Plourde
November 11, 2012
We live on Long Island and we purchased a new RX350 to We live on Long Island and we purchased a new RX350 to replace my wife's RX which we were giving to our daughter.We purchased the car prior to hurric We live on Long Island and we purchased a new RX350 to replace my wife's RX which we were giving to our daughter.We purchased the car prior to hurricane Sandy which did extense damage to the N/E.They kept us informed and somehow delivered the car as promised. Since it was next to impossible to get gas on Long Island after the storm ,my only question was ,will I have enough gas to get home. They advised me not to worry ,we will take care of you. When we picked the car up it was in perfect condition ,and it had a full tank of gas. We did not buy our two prior Lexus cars from them,but we will buy the future ones.I highly reccomend our sales rep, Kenneth Goldberg and FSM Dolores Russel,they did a great job in spite of very difficult circumstances.I would also like to thank SSC August Santini for having the sevice dept check out our 06RX,before we gave it to our daughter. More
by ES35
Employees Worked With
Kenneth Goldberg
November 09, 2012
Reputation of salesman was known to our family and he did not disappoint. He was courteous, helpful, anticipating our needs, went the extra mile to serve us. Both Michael and Frank were classy and gentlema not disappoint. He was courteous, helpful, anticipating our needs, went the extra mile to serve us. Both Michael and Frank were classy and gentlemanly and took pains in explaining each step of the way. More
by DrPESRheum
Employees Worked With
Michael Mandolese, Frank Galante
October 26, 2012
I have been a customer of this Lexus dealer since 1998, I purchased the following cars from them: 1998 ES 2004 RX 2008 GS 2010 RX 2013 GS 2013 RX Fsport The sales and service staff at this dealers purchased the following cars from them: 1998 ES 2004 RX 2008 GS 2010 RX 2013 GS 2013 RX Fsport The sales and service staff at this dealership are exceptional, it is a pleasure to purchase and service a car with them. I would recommend this dealer to anyone that wants to purchase a new Lexus on Long Island. They care about their customers and they do whatever it takes to make sure their customers are 100% satified. I worked with Walter M., Robert R. and Denise P. on my most recent purchase and next year when my son starts driving we will be getting him a Lexus because this dealer is that good. Many people take the time to complain when things go wrong at a dealer but they do not take the time to commend them when things go right, that is why I am rating this dealer. Thanks. Bob P. More
by bpetrik
Employees Worked With
Abbas Rajani, Robert Rossworn, Walter Maron, Denise Plourde
October 23, 2012
They exhibit a dedication to ensuring that the customer They exhibit a dedication to ensuring that the customer is completly satisfied, and are willing to "go the extra mile" to achieve that objective. They exhibit a dedication to ensuring that the customer is completly satisfied, and are willing to "go the extra mile" to achieve that objective. They make the customer feel that he is in capable hands and that they will be friendly and responsive to any customer issue. More
by lexusgce
Employees Worked With
Robert Rossworn, Frank Loviglio, Denise Plourde
October 23, 2012
Robert Rossworn was a pleasure to work with when my husband and I purchased our Lexus about a half year ago. We recently lost one key, and, since he told us at the time of sale to call any time we had husband and I purchased our Lexus about a half year ago. We recently lost one key, and, since he told us at the time of sale to call any time we had a question or problem, we called Mr. Rossworn. He was true to his word - a great help as far as replacing the key in a short time. There was no car sale at this time - just help and advice... and a car wash!! We truly enjoy working with him. More
by drbdrayer
Employees Worked With
Robert Rossworn, Robert Rossworn
October 21, 2012
Both Mike & Bob are simply terrific! This is my second purchase from this dealership & the attention to detail & the customer service I received is to be commended! In fact, they are so helpful & p second purchase from this dealership & the attention to detail & the customer service I received is to be commended! In fact, they are so helpful & professional that I talked my husband into switching his car from the Jeep that he loved & had been driving for years to a Lexus SUV! There isn't a better reference than that! Thanks for everything-I am a permanent Lexus driver & will continue to recommend this Lexus dealership & both Bob & Mike to others! More
by Zeehill
Employees Worked With
Robert Rossworn, Michael Mandolese
