Lexus of Smithtown

I took delivery of a new 2013 Lexus RX350 F Sport on 28 Feb, the #1 car in America from the #1 dealership in America! The personnel at Lexus/Smithtown are truly Masters in their field and are client orien Feb, the #1 car in America from the #1 dealership in America! The personnel at Lexus/Smithtown are truly Masters in their field and are client oriented with a winning can do attiitude. My heart felt "Thank You" goes to Dolores Russell, Financial Services Manager, Michael Mandolese, Sales Consultant, and Abbas Rajani, Client Care Representative, you made me a very happy person! Over the years I brought over 12 new cars and my entire experience at your/our dealership was was the least stressfull. Again, Thank You, for your outstanding professional and friendly attitudes......L Ray Colon, East Meadow More

Went to the dealership to fix an issue I was having with the Lexus App Suite. I was there to see Abbas, the resident tech expert, and while I was waiting I was warmly greeted by my salesman Neil Fogel. The the Lexus App Suite. I was there to see Abbas, the resident tech expert, and while I was waiting I was warmly greeted by my salesman Neil Fogel. The problem was fixed rather quickly and both Abbas and Neil from start to finish went above and beyond to make me feel welcome. More

This is my third Lexus; my first hybrid. This purchase was completed after examining many other hybrid cars. Nothing compares to the Lexus. Neil Fogel was an excellent sales representative.He was knowledg was completed after examining many other hybrid cars. Nothing compares to the Lexus. Neil Fogel was an excellent sales representative.He was knowledgable and very easy to work with.He patiently explained all the new bells and whistles . I recommend Neil and Lexus of Smithtown. More

Matt Trubia made the difference for us. He ensured we had full understanding of the car, the navigation system and all other nuances of the Lexus RX 350. He was calm, understanding, and a very experienced ex full understanding of the car, the navigation system and all other nuances of the Lexus RX 350. He was calm, understanding, and a very experienced expert. He knows the car and and we found him to be excellent to work with. We were a bit upset with some of the changes in pricing that occurred initially but when Matt was later assigned to us, it saved the day - and the deal -- because his personal attention and care about our business completely turned it around for us. As one example, there was a form that had to be signed and he drove out to our home so we would not have to make another trip to the dealership. Kudos to Matt for excellent customer service! More

just drove out of this dealership with my first brand new luxury car. I did my shopping and went to various dealerships. There was not ONE dealership I went to that made me feel like family from the time I e luxury car. I did my shopping and went to various dealerships. There was not ONE dealership I went to that made me feel like family from the time I entered. Dolores and Charles could not have been MORE patient and accommodating to me and my family. I am a professional adult in my 30s, but I am not a very automobile savy guy, so I never travel without my parents for purchases like this. Dolores, Charles and Abbas took their time answering and and ALL concerns and questions we had-as crazy as some of them may have been. They gave me an amazing price and really worked with me. Excellent communication on the phone with returning calls, making appointments, getting back to me with even more questions and information that we had along the way--and yes, this is their job, but they do SUCH AN AMAZING JOB AT IT, they deserve to be recognized for it. So many of us go through our days complaining about others to management and not enough of us give a shout out for total excellence which is so important and 200% deserved here! I more than appreciate how I feel today, the day after I picked up my new car--I feel safe, cared for, and that I have TOTAL support for any reason whether it be for just some simple silly questions about my new car, or, if something more serious were to come up, I am at total ease that it wil all be OK with one phone call. And that, in my book, is PRICELESS. I cannot thank Dolores and Charles enough. TOTAL EXCELLENCE ACROSS THE BOARD!! More

We were looking for a luxury suv. After visiting all of the local dealerships, we narrowed our choices to either a Cadillac SRX or a Lexus 350. Neil Fogel @ LEXUS OF SMITHTOWN was very patient,friendly and the local dealerships, we narrowed our choices to either a Cadillac SRX or a Lexus 350. Neil Fogel @ LEXUS OF SMITHTOWN was very patient,friendly and knowledgeable. We came by the dealership 5 times with different questions and concerns Each time he spent up to an hour with us explaining the vehicle. He is a pleasure to deal with. Even though we had a slightly lower quote from another dealer, we insisted on giving Neil Fogel and the staff at smithtown our business. More

Thank you so much for the wonderful experience with the car purchase. You made it simple and easy. I feel so comfortable now that I have a safe car for me and my baby. You are an A+ sales representative an car purchase. You made it simple and easy. I feel so comfortable now that I have a safe car for me and my baby. You are an A+ sales representative and anyone that walks into the dealership will be lucky to work with you. Thank you again, Etta More

I met Kenneth Goldberg 4 years ago when I leased my second Lexus car and 4years later I came back to Kenneth because of the excellent customer service he provided. Kenneth took time out to fully explai second Lexus car and 4years later I came back to Kenneth because of the excellent customer service he provided. Kenneth took time out to fully explain the different aspects of the car and because he was so knowledgeable I trusted his recommendations, which helped me to tailor the car to my particular needs . Kenneth was very personable and always available to answer any questions or concerns that I expressed. Kenneth and the staff at Lexus of Smithtown have always been friendly and courteous.The Service Dept. is always available at short notice to rectify any problem. I found that Lexus of Smithtown will work with you to give a fair price. Because of my overall experience I would recommend Kenneth Goldberg and Lexus of Smithtown to anyone wanting to purchase a Lexus vehicle. More

I had the pleasure and privilege of having both Neil Fogel and Denise Plourde as my Lexus team when on the hunt for a new RX350 to replace the one I had been driving for over twelve years and over 200,0 Fogel and Denise Plourde as my Lexus team when on the hunt for a new RX350 to replace the one I had been driving for over twelve years and over 200,000 miles. Neil's appreciation of the company he represented as well as his knowledge of the model I was interested in made for an unparalleled sales experience. He is a warm, friendly man who made the whole family comfortable and at ease. The post sales overview of the new car was thorough and Neil made sure no stone went unturned. We left the dealership knowing we could reach out to Neil with any questions or issues that might pop up. Denise went to bat to secure the best financing for us. She helped me twelve years ago when I purchased my first RX300. It was like seeing an old friend when I saw Denise again! She has the skill set necessary to put together the best possible deal which made this sale feasible. Next car? A Lex with this outstanding duo! (Hopefully in less than twelve years :)! More

Charles is an excellent salesman who explained everything about our new extremely well. We love our new Lexus and have recommended the dealership to our friends about our new extremely well. We love our new Lexus and have recommended the dealership to our friends More