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Lexus of Smithtown
St. James, NY
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,092 Reviews of Lexus of Smithtown
May 19, 2013
Very professional and couteous. Kenneth Goldberg was especially knowledgeable and helpful and we arrived at a fair price.He spent as much time as we needed to understand the car purchased. Would definat especially knowledgeable and helpful and we arrived at a fair price.He spent as much time as we needed to understand the car purchased. Would definately recommend More
by drebsky
Employees Worked With
Kenneth Goldberg
May 16, 2013
Excellent experience for my first time leasing a vehicle. Fantastic quality of work throughout. Very pleased with everything start to finish. highly recommend anyone looking for a car to come here. Fantastic quality of work throughout. Very pleased with everything start to finish. highly recommend anyone looking for a car to come here. More
by ewilliams991
Employees Worked With
Denise Plourde
May 10, 2013
My friend recommends me to visit this place. This is my first Lexus and I am so far very satisfied with it. Ken is the salesperson who helped us find the one within our price range and he is knowledgeable first Lexus and I am so far very satisfied with it. Ken is the salesperson who helped us find the one within our price range and he is knowledgeable and friendly. More
by MoniY
Employees Worked With
Kenneth Goldberg, Tim Burns
May 08, 2013
Everyone at this dealership was very friendly and pleasant. When we arrived, we were immediately greeted by a friendly receptionist. When we picked up our car, Neil was very knowledgeable with regar pleasant. When we arrived, we were immediately greeted by a friendly receptionist. When we picked up our car, Neil was very knowledgeable with regard to explaining the capabilities of our new car. Thanks Neil! More
by brasenr
Employees Worked With
Robert Rossworn
May 07, 2013
My wife and I recently met with Robert Rossworn to lease a 2013 ES-350. This was the third time we have dealt with Bob and that in itself is a clear message of our complete satisfaction both with the deale a 2013 ES-350. This was the third time we have dealt with Bob and that in itself is a clear message of our complete satisfaction both with the dealership and Bob. In every instance we have found him to be friendly, courteous and meticulous in describing each of the vehicles features. He has always made us feel very comfortable and clearly answered all of our questions. We look forward to the next three years of our newly leased Lexus and have every intention of returning for our fourth one when this lease expires. More
by GwenStark1
Employees Worked With
Robert Rossworn
May 03, 2013
I called my Smithtown Lexus dealership on Thursday inquiring if I could turn my 2010 Lexus RX in six months early. They said sure, no problem. Your new car will be ready Friday at 2:00. I was greeted inquiring if I could turn my 2010 Lexus RX in six months early. They said sure, no problem. Your new car will be ready Friday at 2:00. I was greeted by Bob Rossworn, the sales manager, who had all my paperwork ready for me. I then met with Delores Russell who called my insurance company and in literally two minutes had my insurance transferred over. I was then introduced to Neil Fogel, my sales consultant. Neil went over the whole car with me and set up my Bluetooth phone and radio stations ( most important). By the time I was handed my keys, Neil felt like a part of my family. He shared very heart warming stories about his family with me and we had many laughs. This is my seventh Lexus and will not be my last! More
by LisaMac72
Employees Worked With
Robert Rossworn
May 03, 2013
Everybody was so friendly and helpful with all my questions and concerns. They walked me through every step of the process from the beginning paperwork explaining what each signature and document wa questions and concerns. They walked me through every step of the process from the beginning paperwork explaining what each signature and document was for and when it came time to pick up my car they explained all the features in a way that i could remember them. They were very patient with me asking them multiple times how to work the navigation and all it had to offer. At no point did i feel rushed or signs of frustrations on there faces. I would and will recommend the staff that i worked with and i look forward to saying hello to them when i bring my car in for an occasional oil change. If your looking for honesty with a helpful hand then i truly say work with everyone at Lexus of Smithtown. More
by jay1200
Employees Worked With
Frank Loviglio
April 30, 2013
Matt Trubia was a peasure to work with. He was knowledgeable about the RX350 He worked with us on price and we are completely satisfied. Definately see Matt. knowledgeable about the RX350 He worked with us on price and we are completely satisfied. Definately see Matt. More
by jdalys
Employees Worked With
Matt Trubia
April 29, 2013
I have purchased my third Lexus from this dealership. Obviously I place great trust in the dealership. On this occasion I dealt with the personnel checked above and my experience was as good or even bett Obviously I place great trust in the dealership. On this occasion I dealt with the personnel checked above and my experience was as good or even better than the other times. The prople were friendly, curteous and, most important, extremely knowledgeable and competent. They made the purchase easy and enoyable. They were very honest in their promises and then did even better. From the sale to the finalization I was very impressed and satisfied with the caliber of the people I dealt with. More
by IKAP
Employees Worked With
Robert Rossworn, Denise Plourde
April 27, 2013
My wife and I returned to Lexus of Smithtown to trade in an outstanding car, our 2005 Lexus ES 330, for a different outstanding car, a newer 2010 Lexus RX 350 AWD. We returned because our previous experienc an outstanding car, our 2005 Lexus ES 330, for a different outstanding car, a newer 2010 Lexus RX 350 AWD. We returned because our previous experience with our first car, and the people who sold it and serviced it was so excellent and satisfying. We experienced the same excellence and satisfation this time. The Lexus vehicles are the best in the automotive world, and somewhat less expensive, feature for feature, than other top luxury cars. The staff at Lexus of Smothtown conduct themselves with the best combination of professional yet friendly service. They are courteous and warm, but not casual. They take their work and relationship with very seriously.They are extremely knowledgeable and helpful in every way with every detail of service. This is especially true of the staff who helped us most recently, Michael Mandolese, Abbas Rajani, and Denise Plourde. More
by GeorgeWikstrom
Employees Worked With
Abbas Rajani, Michael Mandolese, Denise Plourde
