Lexus of Smithtown

2008 Lexus RX350 recall Received a recall notice for my vehicle concerning possible headlight fogging condition. Proceeded to Smithtown Lexus and was met by Ms. Lee West ser Received a recall notice for my vehicle concerning possible headlight fogging condition. Proceeded to Smithtown Lexus and was met by Ms. Lee West service coordinator. Lee knew exactly what to look for and though the lights were clear she pointed out water stains inside the light housing. I explained this fogging condition came and went with inclement weather. Lee got the service manager Mr. Dan Munsinger and he immediately authorized both headlight units replaced. Lee walked me through ordering the necessary parts and set up a convenient repair date. ALL OF THE ABOVE TOOK 15 MINUTES I can not adequately express my satisfaction with Lee and Dan LETS KEEP IN MIND MY LEXUS IS 4 YEARS OLD . No hassle and NO COST TO ME. Roughly in a week the new headlights were replaced. Lee made sure all was taken care of and also got my car washed for Free. Next day Lee gave me a quick call to make sure all was well. It's great to see Lexus stands by it's product and has a fantastic dealership network Send me another recall notice could use another car wash !!!! Best Regards Karin / Greg Stalter More

Technical Training of my Lexus GX460 Navigation and Sound Sy Worked with Mr. Abbas Rajani. Abbas spent one hour with my wife and I going over every feature of our truck's Navigation and Sound system. Abbas was v Worked with Mr. Abbas Rajani. Abbas spent one hour with my wife and I going over every feature of our truck's Navigation and Sound system. Abbas was very helpful and very knowledgable about our vehicle. He offered many tips on how we could enjoy the systems noted. This is our first Lexus automobile and it is because of people like Abbas it wil not be our last. Abbas is truly a professional and cares about his customers. More

Tremendous experience. Great service and attention to detail I highly recommend Lexus of Smithtown. From start to finish everyone was professional, friendly and conscious of what I was looking for. I couldn't im I highly recommend Lexus of Smithtown. From start to finish everyone was professional, friendly and conscious of what I was looking for. I couldn't imagine a better experience. Many thanks to Mike Mandolese, Dolores Russell and Abbas Rajani for all their help. More

Tech help with Navigation system I recently set up a meeting with Mr. Abbas Rajani regarding the many functions of the navigation system that is integrated in the car's features.....H I recently set up a meeting with Mr. Abbas Rajani regarding the many functions of the navigation system that is integrated in the car's features.....He was extremely helpful and easy to understand and follow regarding all the options and points this car has to offer....I highly recommend him if you have any questions regarding the features of the new Lexus automobiles..... More

New car I worked with mike on trading in my old GX for a new one. He was friendly, knowledgeable and got me a price I was happy with. I would definitely rec I worked with mike on trading in my old GX for a new one. He was friendly, knowledgeable and got me a price I was happy with. I would definitely recommend this dealer and go back when it's time for a new one! More

2014 ES-359 Mike was terrific from start to finish. This is my third Lexus from Smithtown and I will go nowhere else. Denise and Abbas made the transition seemles Mike was terrific from start to finish. This is my third Lexus from Smithtown and I will go nowhere else. Denise and Abbas made the transition seemless. Thank you again. More

Buying a new car here was a pleasure........once again! In the last three years I have purchased two new cars at Lexus of Smithtown. Although I visited several different Lexus dealers, I ended up making th In the last three years I have purchased two new cars at Lexus of Smithtown. Although I visited several different Lexus dealers, I ended up making the purchases at Lexus of Smithtown. I not only got the best deal there, but the buying experience was easy and pleasant. Our sales person, Charles Greene was very informative. He answered all of our questions and was there for us throughout the process, from our walking into the dealership to his handing us the keys to our new SUV, explaining and demonstrating all of its features. The sales Manager, Frank Galante approved a very fair price on both our purchase and trade in, and as did Charles Greene, treated us as valued customers. The Finance Mgr.Denise Plourde was a pleasure to deal with. She made the financing, insurance and DMV issues happen without so much as a glitch. She knows her job inside out! In closing I must say that as a result of the treatment my wife and I received from the 3 aforementioned individuals our next new car purchase will be at Lexus of Smithtown. KEEP UP THE GOOD WORK! More

Great Experience My husband and I had a great experience with this dealership. We have been a Lexus owner for 15 years from a previous dealership and were dissatisfied My husband and I had a great experience with this dealership. We have been a Lexus owner for 15 years from a previous dealership and were dissatisfied with their service and professionalism. A friend had recommended Lexus of Smithtown to us and we couldn't be happier. The whole experience was wonderful. Hassle free and we felt very comfortable working with Charles. We love the vehicle we purchased and can't wait to buy another from them soon! Would highly recommend this dealership to our family and friends! More

Wonderful experience I bought a used car through Oren C. who made the experience easy and straightforward. Given that I'm about two hours away, it was important to me that I bought a used car through Oren C. who made the experience easy and straightforward. Given that I'm about two hours away, it was important to me that I had deal before I got there. Oren and his people made the process easy. He picked me up at the train stop. I signed the papers when I got there, waited about 30 mins for the car to be prepped, and was out in a few hours. Thanks for the great experience! More

Everything I wanted....and more! I have been leasing cars through a private leasing company since 1989 and after moving to Suffolk County From Queens, I decided to go straight to the I have been leasing cars through a private leasing company since 1989 and after moving to Suffolk County From Queens, I decided to go straight to the dealer myself for my next lease. I also had to trade in a car that was not at its maturity date, so there was some unfinished business to attend to. Enzo Tripani was the sales associate who assisted me in getting the best price for my new leased vehicle (2015 RX350) and to say he was really great in every aspect of my new lease is an understatement. Bob Rossworn, the sales manager stepped in when we needed to "navigate" through some "uncharted territory" and Denise Plourde in Finance helped me out tremendously when I found myself in some "rough terrain". I also want to thank the staff for accommodating my senior parents with all the goodies you had on hand - the coffee maker kept my pop busy for quite some time(!) and my pup Dino was welcome by all. Thank you again for making this a great experience! More