Lexus of Smithtown

Manager ~ Less than Professional Had been car shopping for a pre-owned IS 250 and had received quotes from multiple dealerships. When we believed we had narrowed the deal down betwee Had been car shopping for a pre-owned IS 250 and had received quotes from multiple dealerships. When we believed we had narrowed the deal down between two separate dealers; although same ownership, Southampton and Smithtown, the manager told us it was not respectful for us to be negotiating with one of their other stores and it was frowned upon by him to for us be calling Southampton while outside his store speaking to another sales person. Interstingly enough, we had made the final decision to purchase the vehichle from Smithtown until the manager got involved. It was literally the last 10 minutes of an hour long polite, negotiation and discussion with Louis Piro when Micahel became involved. The numbers were decided upon, the deal was done! We are still not sure why he came over~ He was to say the least, unprofessional, argumentative and defensive. The last time I checked, it was the consumers right to shop around and the dealers decision to meet or beat the deal. He lost the deal for his salesperson, Louis Piro, who was professional and worked through the deal for us. Southampton gave us the same deal and the drive was well worth the customer service we received there. It is infortunate that the deal breaker was the manger, shouldn't he have been the deal closer? I can not say anything positive about Michael Anno and our experience with him. More

A Pleasant Experence My wife and I had a pleasant experience purchasing our NX200t at the Lexus of Smithtown. The sales professional, Charles Greene fully met our expect My wife and I had a pleasant experience purchasing our NX200t at the Lexus of Smithtown. The sales professional, Charles Greene fully met our expectations regarding this purchase. He is an incredible sales executive and made every step of the process a pleasure. During our initial phone communication, test driving and delivery of the vehicle, he was very helpful and very patient. He took the time to explain every detail about the car, gave us a very informative demonstration of the car. He answered all the questions we had. Even after we took the car home, he called us and asked how did we feel about the car when drove it on the way home. Thank you, Charles, your assistances are greatly appreciated. I absolutely recommend to anyone, if you are looking a Lexus, go to the Lexus of Smithtown and ask for Mr. Charles Greene! More

Excellent A++++ Outstanding customer service. Excellent communication with this dealership, very attentive to all of my needs. I value my relationship with Quinn on b Outstanding customer service. Excellent communication with this dealership, very attentive to all of my needs. I value my relationship with Quinn on both a business and personal level. Highly recommended. I chose the car i wanted and picked it up the next morning! Love it!!! More

Incredible! Experience like no other! My husband and I had such a wonderful experience at the Lexus of Smithtown especially working with Ken. He was very helpful and very patient. His kind My husband and I had such a wonderful experience at the Lexus of Smithtown especially working with Ken. He was very helpful and very patient. His kindness made our time at the dealership so personal. He took the time to explain every detail thoroughly and we never felt rushed. He made sure we understood everything and encouraged us to ask as many questions as we needed. We left so happy and absolutely love our beautiful NX200T F Sport. Thank you Ken, for making our first experience in leasing so unforgettable. More

Delivery experience Took less than 10 minutes to explain the various functions of the car! The I phone was also synced with the blue tooth on the vehicle in matter of sec Took less than 10 minutes to explain the various functions of the car! The I phone was also synced with the blue tooth on the vehicle in matter of seconds. More

Hands down my best car-purchasing experience! After having a few sub-par experiences at other Lexus dealerships within the NY area, I decided to give Lexus of Smithtown a try. My expectations were After having a few sub-par experiences at other Lexus dealerships within the NY area, I decided to give Lexus of Smithtown a try. My expectations were fairly high after reading many of the positive ratings/reviews on dealerrater.com. Michael Mandolese was my salesperson for this transaction and I can with 100% confidence say that he fully met and exceeded my expectations regarding this purchase. Upon entering the dealership, you get an immediate feeling that the place wasn't filled with pushy salespeople. Mike was extremely welcoming, friendly and personable. I never felt pressured during the process, which help put me at ease with making the right decision. Some qualities that I appreciated from Mike was that he was honest and knowledgeable. Upon delivery of the car, Mike was still providing first-class service ensuring that I knew how to use the different features in the car. I would recommend this dealer to anyone looking to get into a Lexus! More

Excellent experience Everything about purchasing my vehicle was an exceptional experience. From my initial phone contact to delivery of the vehicle, my sales professional, Everything about purchasing my vehicle was an exceptional experience. From my initial phone contact to delivery of the vehicle, my sales professional, Jeff Hulse, was accomodating and very supportive and worked to deliver an amazing deal and an amazing car. Dolores Russell in finance was wonderful and extended herself to obtain information regarding a product I was interested in . Tim Burns also worked to ensure that I was completely satisfied. From start to finish, they came through exactly as they promised, and were exceptionally professional and kind to deal with. This was the best car buying experience I have ever had the pleasure to engage in! More

Made us feel as part of the family! Stopped in to look at the 2015 ES 350 and ended up with a deal we couldn't pass up. Matt did everything right, and Denise, Tim and Jeff worked magic! Stopped in to look at the 2015 ES 350 and ended up with a deal we couldn't pass up. Matt did everything right, and Denise, Tim and Jeff worked magic! Love the car, and love the dealership. Thank you for making this the best car shopping experience in many years. To quote, "We'll Be Back"... More

Perfect experience Jeff Hulse was an absolute pleasure to work with. Very knowledgeable about his product offerings and did not stray toward any pressure related sales a Jeff Hulse was an absolute pleasure to work with. Very knowledgeable about his product offerings and did not stray toward any pressure related sales approaches. I would reccomend my own mother! Additionally, Dolores provided a simple approach and respected our time and decisions throughout the finance process. Great dealership staffed with great people. More