Lexus of Smithtown

Outstanding Customer Service! We'd like to thank Frank Loviglio for his exceptional customer service. Frank was extremely professional, knowledgeable and efficient. He made my da We'd like to thank Frank Loviglio for his exceptional customer service. Frank was extremely professional, knowledgeable and efficient. He made my daughters first new car purchase a wonderful experience. We also would like to acknowledge Oren for his putting together a deal that would work best for us. Outstanding customer service! More

Great service, start to finish. Outstanding. 100% satisfied, couldn't have had any better experience, it was the best that it could have possibly been. Sheetal Navi sets the tone for the service 100% satisfied, couldn't have had any better experience, it was the best that it could have possibly been. Sheetal Navi sets the tone for the service department from the moment that she greets you as you enter the area. She is very professional, efficient and attentive.... and always remembers your name!!! Andy Lisske made sure that my car was serviced in a timely manner. He did a wonderful job. Abbas Rajani set aside time immediately to address my technical questions with the navigation system and patiently sat with me to teach me all the tricks of the system. More

My experience with Lexus was very good they're very friendly I have given this rating because I feel that the dealership and Enzo tirpani were very helpful with the pricing of my car ,and worked with me to get I have given this rating because I feel that the dealership and Enzo tirpani were very helpful with the pricing of my car ,and worked with me to get the features I wanted and and was very helpful and patient and I would not hesitate to buy another car from Lexus of Smithtown More

Manager ~ Less than Professional Had been car shopping for a pre-owned IS 250 and had received quotes from multiple dealerships. When we believed we had narrowed the deal down betwee Had been car shopping for a pre-owned IS 250 and had received quotes from multiple dealerships. When we believed we had narrowed the deal down between two separate dealers; although same ownership, Southampton and Smithtown, the manager told us it was not respectful for us to be negotiating with one of their other stores and it was frowned upon by him to for us be calling Southampton while outside his store speaking to another sales person. Interstingly enough, we had made the final decision to purchase the vehichle from Smithtown until the manager got involved. It was literally the last 10 minutes of an hour long polite, negotiation and discussion with Louis Piro when Micahel became involved. The numbers were decided upon, the deal was done! We are still not sure why he came over~ He was to say the least, unprofessional, argumentative and defensive. The last time I checked, it was the consumers right to shop around and the dealers decision to meet or beat the deal. He lost the deal for his salesperson, Louis Piro, who was professional and worked through the deal for us. Southampton gave us the same deal and the drive was well worth the customer service we received there. It is infortunate that the deal breaker was the manger, shouldn't he have been the deal closer? I can not say anything positive about Michael Anno and our experience with him. More

A Pleasant Experence My wife and I had a pleasant experience purchasing our NX200t at the Lexus of Smithtown. The sales professional, Charles Greene fully met our expect My wife and I had a pleasant experience purchasing our NX200t at the Lexus of Smithtown. The sales professional, Charles Greene fully met our expectations regarding this purchase. He is an incredible sales executive and made every step of the process a pleasure. During our initial phone communication, test driving and delivery of the vehicle, he was very helpful and very patient. He took the time to explain every detail about the car, gave us a very informative demonstration of the car. He answered all the questions we had. Even after we took the car home, he called us and asked how did we feel about the car when drove it on the way home. Thank you, Charles, your assistances are greatly appreciated. I absolutely recommend to anyone, if you are looking a Lexus, go to the Lexus of Smithtown and ask for Mr. Charles Greene! More

Excellent A++++ Outstanding customer service. Excellent communication with this dealership, very attentive to all of my needs. I value my relationship with Quinn on b Outstanding customer service. Excellent communication with this dealership, very attentive to all of my needs. I value my relationship with Quinn on both a business and personal level. Highly recommended. I chose the car i wanted and picked it up the next morning! Love it!!! More

Incredible! Experience like no other! My husband and I had such a wonderful experience at the Lexus of Smithtown especially working with Ken. He was very helpful and very patient. His kind My husband and I had such a wonderful experience at the Lexus of Smithtown especially working with Ken. He was very helpful and very patient. His kindness made our time at the dealership so personal. He took the time to explain every detail thoroughly and we never felt rushed. He made sure we understood everything and encouraged us to ask as many questions as we needed. We left so happy and absolutely love our beautiful NX200T F Sport. Thank you Ken, for making our first experience in leasing so unforgettable. More

Delivery experience Took less than 10 minutes to explain the various functions of the car! The I phone was also synced with the blue tooth on the vehicle in matter of sec Took less than 10 minutes to explain the various functions of the car! The I phone was also synced with the blue tooth on the vehicle in matter of seconds. More

Hands down my best car-purchasing experience! After having a few sub-par experiences at other Lexus dealerships within the NY area, I decided to give Lexus of Smithtown a try. My expectations were After having a few sub-par experiences at other Lexus dealerships within the NY area, I decided to give Lexus of Smithtown a try. My expectations were fairly high after reading many of the positive ratings/reviews on dealerrater.com. Michael Mandolese was my salesperson for this transaction and I can with 100% confidence say that he fully met and exceeded my expectations regarding this purchase. Upon entering the dealership, you get an immediate feeling that the place wasn't filled with pushy salespeople. Mike was extremely welcoming, friendly and personable. I never felt pressured during the process, which help put me at ease with making the right decision. Some qualities that I appreciated from Mike was that he was honest and knowledgeable. Upon delivery of the car, Mike was still providing first-class service ensuring that I knew how to use the different features in the car. I would recommend this dealer to anyone looking to get into a Lexus! More