Lexus of Smithtown

Excellent Customer Service Michael Rothstien Was A Pleasure To Deal With He Explained every detail to me looking forward to dealing with him in the future. love the car Michael Rothstien Was A Pleasure To Deal With He Explained every detail to me looking forward to dealing with him in the future. love the car More

Leased our second ES I went to Lexus of Smithtown to check out the 2016 Launch Event after turning in my 2013 leased ES. Everyone in the dealership is friendly and profess I went to Lexus of Smithtown to check out the 2016 Launch Event after turning in my 2013 leased ES. Everyone in the dealership is friendly and professional. I was introduced to my salesman, Joe Giaquinto, who was very friendly and knowledgeable about the 2016 ES and all that was changed from the 2013. He made the whole experience seamless! Upon delivery we met Jeff Rosales, and he went through the whole car explaining all the new technology and features. He was very patient and helpful. Overall we had an excellent experience in leasing our second Lexus ES and will certainly return to this dealership. More

Michael Rothstein & all Personnel at Lexus When my husband, myself and my son walked in to the Lexus Showroom we were introduced to Michael Rothstein. We explained to him that I was interested When my husband, myself and my son walked in to the Lexus Showroom we were introduced to Michael Rothstein. We explained to him that I was interested in seeing an SUV. He did show us around the showroom and pointed out an auto that was outside and immediately asked f I would want to give it a try. I said "Yes" I drove around a few blocks and I was greatly impressed with the SUV and with Micheal. When we returned to the Showroom, we all sat down with Michael. He explained everything to us, all about the auto and all about the financing. Later we left the Showroom very satisfied having had Michael as our salesman and having chosen the NX200t. We met and were taken care of by other Personnel who were all very careing and had our interest at heart. I would certainly recommend Lexus of Smithtown to anyone interested in a new car especially a SUV. More

Only Lexus of Smithtown for me Today my husband and I picked up our 3rd ES350 car as we lease our cars. We have owned Buick and Caddy in the past and I also have a Jaguar. The servi Today my husband and I picked up our 3rd ES350 car as we lease our cars. We have owned Buick and Caddy in the past and I also have a Jaguar. The service department at Lexus is far beyond any dealership we have used. As far as the front, the sales people are always there to help you and say hi even when they don't know you. We have been dealing with Walter Maron for our new cars and he is a delight. Whenever I walk in the dealership and he sees me he makes an effort to come over and just talk. Always with a smile on his face it's a pleasure. His sale is over but that doesn't matter to Walter or anyone there. It's like your part of their family. For the car my husband and I picked up today I was also dealing with Robert Rossworn. He had come over the day we were with Walter to order our car, which by the way is the one my husband drives most of the time, and I mentioned that I wanted a particular color for the interior. Robert and I talked for awhile and then he excused himself to see when a car with equipment I ordered would come in in the colors I wanted. We left with a deposit on one car but Robert kept looking for weeks for me for the one I wanted. My husband could care less. Well Robert called when a car wioth a different outside color but the interior color I wanted came in and he called me to see the color. Luckily I went down and decided that color wasn't for me. So I went to my second choice and it wasn't the car I ordered. I saw one on the lot and we changed all the paperwork then. Robert is definitely a people person who can size you up. He told me that was the reason for me to come down. He felt I wouldn't like the color in person and he was right. Well today we had to do the technologies on the car and Abbas wasn't there so Jeff helped us. Just like Abbas, Jeff was knowledgable and very patient with us as we are not all the tech oriented. After more than 2 hours we need a rest and Jeff said to practice what we learned or retained and come back for a refresher and more to learn in about a week. Most dealerships would say good bye and they're done with you. These are the reasons we keep coming back to Lexus of Smithtown the service in all departments of this dealership are unsurpassed by all even Caddy and Jaguar. More

Pleasant and no pressure My sales rep Quinn was very pleasant to work with. He did not pressure me and he took a lot of time working with me. My sales rep Quinn was very pleasant to work with. He did not pressure me and he took a lot of time working with me. More

My third purchase. Always a nice experience We just purchased a 2015 ES350, from Mike Rothstein. He was very accommodating and pleasant to work with. The price was fair and the car was delive We just purchased a 2015 ES350, from Mike Rothstein. He was very accommodating and pleasant to work with. The price was fair and the car was delivered as expected. Denise handled the aftermarket sales (window tinting, etc.) and she was also nice to be with. Jeff Rosales was incredibly patient as he explained all of the bells and whistles in the car. When he said, "Feel free to call or come back if you have any questions" he seemed to really mean it. There was no sense that he was just doing his job. Rather, he seemed to really like his job. This is the third Lexus we bought in Smithtown and I look forward to replacing our RX next year. I plan to return to Mike and Jeff. More

Great place to deal with I must say the people at this dealer ship are very pleasant. Mr Michael Rothstein sales consultant answer every question I asked him. He was extremely I must say the people at this dealer ship are very pleasant. Mr Michael Rothstein sales consultant answer every question I asked him. He was extremely helpful and bent over backwards to work with me to purchase a new vehicle. I would definitely use this dealership again to buy a vehicle and deal with. Mr. Michael Rothstein. Mr Michael Rothstein is a excellent employee. Also Mr. Jeffrey Rosales was very helpful walking me through all the amenities of the vehicle. Thank you for a very good experience. Frank Gulotta More

Great! I dealt with Mike after I visited another local Lexus dealer. His knowledge of the product (RC 350 F Sport )was over the top. He gave me a very fair p I dealt with Mike after I visited another local Lexus dealer. His knowledge of the product (RC 350 F Sport )was over the top. He gave me a very fair price. He was a no nonsense salesman who dealt with me in a fair and honest manner. I would recommend Mike and his dealership to all. Thanks Mike More

A most enjoying experience. I came to Lexus of Smithtown to just browse. I had seen a car I liked on the road, and it was a Lexus. I never thought I could afford this car. Cha I came to Lexus of Smithtown to just browse. I had seen a car I liked on the road, and it was a Lexus. I never thought I could afford this car. Charles Greene was my salesman and after taking me for a test drive and explaining my options, he showed me that it was possible. Charles was a professional in every aspect of the word. He took me by the hand through the whole car buying process from beginning to end. Introduced me to a wonderful woman in finance, Denise Plourde, who helped me with that process and a tech who sat patiently with me explaining all the cars features. The appointment to pick up my vehicle, was again handles by Charles and went smoothly. All my questions were answered and I was courteously given an open invitation to come back at any time if there were any more questions. All in all my whole experience with Smithtown Lexus was an enjoyable one. More

car lease Went in to this dealership to check out cars for my son and possibly myself. Hadn't been in this particular dealership in about 7 yrs because I'd had Went in to this dealership to check out cars for my son and possibly myself. Hadn't been in this particular dealership in about 7 yrs because I'd had a prior poor experience. With my son's prodding I decided to give them another shot and I was pleasantly surprised. The sales people were very kind and courteous and weren't using any high pressure sales to get us to lease a car. Instead they had us test drive their cars and explained what they felt were our advantages to owning their particular cars. A complete turnaround from yrs ago. Our salesman Quinn was very nice and very patient with us as we negotiated my son's deal. I was so happy w my experience that I too decided to lease a car as well. Keep up the good work More