Lexus of Smithtown

Poor Customer Service After Leasing 5 Cars from this Dealers My Dad leased 5 Suv's from this dealership over the years and on his sixth one there was an overlap in one lease to the next. Both the Service Manage My Dad leased 5 Suv's from this dealership over the years and on his sixth one there was an overlap in one lease to the next. Both the Service Manager and the Salesman assured us this would be taken care of. It was not and the issue was submitted to a collection agency. Not would you would expect after so many years of loyalty to one particular dealership. More

Leased my car Great customer service. A mistake was made and fixed right away. Had a new car within a day. I will be getting my next car from them. Great customer service. A mistake was made and fixed right away. Had a new car within a day. I will be getting my next car from them. More

A+ experience, in every capacity!!! A no pressure, professional, knowledgeable and all around wonderful experience!! On a whim, we went to Smithtown Lexus after a horrible experience at A no pressure, professional, knowledgeable and all around wonderful experience!! On a whim, we went to Smithtown Lexus after a horrible experience at another Lexus dealership and we could not have been happier. Our salesman, Charles Greene was a breath of fresh air; so professional, cordial, extremely patient, personable, articulate and just all around a pleasure to work with. The dealership is a class act; every detail tended to. Highly recommend!!! More

Professional and courteous Second time leasing a car from Lexus of Smithtown. Service professional, thorough. Ken Goldberg, our sales person, was knowlegable and helpful. Mad Second time leasing a car from Lexus of Smithtown. Service professional, thorough. Ken Goldberg, our sales person, was knowlegable and helpful. Made process of getting a car a pleasure. Would definately go back. Kudos to Shawn Janusz for his patience teaching us the details of using all the tech! More

Little things make a big difference Sales people were great, John Valven, and Shawn Janusz as well as Denise Plourde in Finance. We expected the car to be detailed before we picked it up Sales people were great, John Valven, and Shawn Janusz as well as Denise Plourde in Finance. We expected the car to be detailed before we picked it up, if it was it wasn't a very good job. Also thought the mats in the car should have been replaced, while it is a used car, for $ 26,988.00 I think the dealership could afford to put new mats in the car. The people we dealt with were great, they made the process very easy, but new mats and and having the car detailed would have made the whole experience perfect. More

Lexus is300 Great service, good price, nice car. This is my review of the lexus is300 from lexus of smithtown. I would go again to lexus of smithtown Great service, good price, nice car. This is my review of the lexus is300 from lexus of smithtown. I would go again to lexus of smithtown More

Worst service experience ever They damaged and switched out parts from my car the next day after I purchased it in service and don't want to take responsibility for it. and was bou They damaged and switched out parts from my car the next day after I purchased it in service and don't want to take responsibility for it. and was bought into service on a 2016 Lexus with 11k miles and L certified. I would have thought the mechanical issues would have been taken care of considering its L certified and should under go 161 multi point inspection but nope. And they scratched up my 4 window pillars and mirror covers as well numerous other parts More

EXCEEDED ALL EXPECTATION I traveled quite a distance to Lexus of Smithtown and it was well worth the ride. From the receptionist to the salesperson Charles and financial manag I traveled quite a distance to Lexus of Smithtown and it was well worth the ride. From the receptionist to the salesperson Charles and financial manager Denise, I have never been treated so professionally and I have owned new Mercedes, Cadillac and Jaguar every couple of years since 1970. This was my granddaughters first visit to a car dealership and at the age of nineteen she was lucky to have the care and guidance of Denise and Charles. While it seemed there were many obstacles in the transaction yet at each juncture both of these individuals had the expertise to overcome anything that appeared negative. For the record I am a retired New York City Police Lieutenant, practicing attorney and Professor at a major University, have interfaced at every level of society and I have nothing but respect for Denise and Charles. In a bureaucracy such as a large dealership it is people that make the difference. Lexus of Smithtown has the people, take advantage and you will be well pleased. More

Joseph is the best !!! This dealership is the best !!! Joseph really worked with me. After i went to another dealership and left feeling defeated i was discouraged. But i le This dealership is the best !!! Joseph really worked with me. After i went to another dealership and left feeling defeated i was discouraged. But i left with the vehicle i wanted and at a great price !!! Thank you Joseph at Lexus of Smithtown !!!!!! More

Pre-owned NX200t The salespersons , Caleb was a pleasure to work with and the dealership had no hidden fees. Picking up the SUV was quick and informative regarding th The salespersons , Caleb was a pleasure to work with and the dealership had no hidden fees. Picking up the SUV was quick and informative regarding the cars features. More