Lexus of Queens

They have excellent customer service. Welcomed me with great courtesy. They answered all my questions that I had. Gave me a great deal compared to other dealers. Welcomed me with great courtesy. They answered all my questions that I had. Gave me a great deal compared to other dealers. More

Excellent service. I came in looking for an suv and the sales associate was great and helped me out. Showed me a few cars and knew the brand well. I came in looking for an suv and the sales associate was great and helped me out. Showed me a few cars and knew the brand well. More

Great staff. Great location. New facility. Please go and visit. They will be ready to assist you. Great location. New facility. Please go and visit. They will be ready to assist you. More

I had an excellent experience at this dealership from start to finish. The entire team was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the t start to finish. The entire team was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to answer all of my questions, never made me feel rushed, and were transparent every step of the way. The staff was friendly and respectful, the showroom was clean and welcoming, and the purchasing process was efficient and straightforward. I truly felt like a valued customer rather than just another sale. I highly recommend this dealership to anyone looking for a great car-buying experience. I would absolutely return here for future purchases and service. More

I had a great experience at this dealership. From the moment I arrived, I received great welcome and help me through out the whole process including questions that I had and my concern. The team From the moment I arrived, I received great welcome and help me through out the whole process including questions that I had and my concern. The team was professional and made me so comfortable and we can trust them on our decision. Especially thank you Michael Chan, the general manager of the dealership, who helped us to find the car that we like. We bought the Lexus NX 350 hybrid and up to now the car still running smoothly. Thank you very much. More

Very bad customer service very disappointed after making purchase of my used vehicle Sold me a vehicle with transmission issue and few other problems as well every used car as per NY law dealership suppose purchase of my used vehicle Sold me a vehicle with transmission issue and few other problems as well every used car as per NY law dealership suppose to give 30 days warranty but they let you deal with manufacturers warranty very rude behavior from sales person and the sales manger didn’t provide his name but I would say bigger names With no respect for customer concerns when I call them after picking up the car answer was go to the manufacturer they can’t do anything since it’s non Lexus car to me they should not be selling non Lexus vehicles if they can’t help customers very disappointed with their response .i hope no one else has to go through like this less than a weeks my car at the repair shop for 4 days and selling dealership can’t do anything they already said I have to deal with it they won’t take the car back either very professional behavior. More

Excellent experience from start to finish. Victor was professional kind and knowledgeable. One of the easiest car deal I have ever done especially with an out of town purchase. Highly recom Victor was professional kind and knowledgeable. One of the easiest car deal I have ever done especially with an out of town purchase. Highly recommend him. More

I bought a used Lexus Rx350 and had a very positive experience at Lexus of Queens. I found the dealership through Costco auto program. Annel and Micheal team was courteous and patient during the proce experience at Lexus of Queens. I found the dealership through Costco auto program. Annel and Micheal team was courteous and patient during the process. The price was indeed lowered because of the Costco Certificate. The car was meticulous clean. When I found the headsets were missing at the second row, Annel provided reassurance; Manager Michael was quick thinking and offered above and beyond service. I was very satisfied with the purchase and highly recommend the dealership. More

Our Lexus vehicle is parked outdoors. The day after an unusually heavy period of rain I noticed that when I opened the front and back driver side doors of the auto, water began streaming The day after an unusually heavy period of rain I noticed that when I opened the front and back driver side doors of the auto, water began streaming out from under the inside plastic panels under each door. Quite frankly I was shocked, as I have never witnessed this with any car I previously owned. I quickly contacted my Lexus service consultant, Maria Morales, who immediately scheduled an appointment for me. She calmed me down and assured me not to worry and that the issue would be corrected. When my wife and I arrived at the dealership Maria was there to greet us with a warm smile. She explained that the situation I described sometimes happens. The doors of the Lexus are designed to harmlessly funnel unusually large amounts of rain water striking the vehicle through pre- drilled drainage holes at the bottoms of the doors. Maria concluded that these holes had likely become clogged over time, and that the staff mechanics had a special tool to clear them. Rather than have us wait, Maria graciously accommodated us with a loaner vehicle. The problem apparently was an easy fix and we have had no more issues with rain water. It is very reassuring to know that whenever an issue with our Lexus should arise we can reach out to a true professional like Maria and obtain immediate help. We are most grateful to Maria for her assistance, professionalism, and kind, courteous nature! More

My wife and I recently visited Lexus of Queens with the intentions of looking for a second certified, pre-owned vehicle. Just last year we successfully made our first purchase of a vehicle here and were v intentions of looking for a second certified, pre-owned vehicle. Just last year we successfully made our first purchase of a vehicle here and were very pleased with the dealership. We were hoping that we would "roll lucky sevens" once again. We are happy to report that "Lady Luck" appeared in the form of Lexus Sales Consultant Gohar Arustamyan! Gohar warmly greeted us with big smiles. She carefully went through the list of available vehicles that we had researched from their inventory. We easily examined eight vehicles, with Gohar carefully explaining the pros and cons of each. She expertly answered all of our questions and demonstrated a thorough understanding of the different vehicle engine types, equipment, and amenities. At one point she was kind enough to take us into the basement area of Lexus to show as a vehicle that had just been acquired by the dealership! After several hours we finally decided on a beautiful pre-owned Lexus NX 300. Gohar arranged for us to take a test drive. We wanted the car but reached a bit of an impasse over the price and certification. Gohar assured us to not fret. She diligently and tirelessly worked with us and sales management until we hammered out a deal that made everyone happy. My wife and I know without a doubt that without Gohar's tireless efforts in our behalf a deal would never would have been struck. She never once tried to force a sale on us, was completely transparent and honest at all times, and genuinely did everything to accommodate us during our visit. She made us relax. She has a charming and warm personality coupled with a beautiful laugh and smile. We not only purchased a great car on this occasion but also made a new friend! We completely recommend that you ask for Gohar next time you may be shopping for a car at Lexus of Queens. Gohar we love you!! Joe and Marika Randazzo More