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Lexus of Queens
Long Island City, NY
641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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641 Reviews of Lexus of Queens
April 06, 2023
had a great experience purchasing a new ES300H. Kunal Lahega and Henry Jones were the consummate professional from the time I called the dealership. No haggling on price, did not try to upsell a bu Kunal Lahega and Henry Jones were the consummate professional from the time I called the dealership. No haggling on price, did not try to upsell a bunch of unnecessary stuff - 5 star experience!!!! More
by nickdebellis
Employees Worked With
henry jones, Kunal Laheja
April 01, 2023
Andrew Choi is very friendly and helpful when we meet together first time in Lexus of queens. He gave us some copies of 2023 new models to bring back home. By those copies and visiting the Lexus web s together first time in Lexus of queens. He gave us some copies of 2023 new models to bring back home. By those copies and visiting the Lexus web site, we found our most favorite model at last. I am so appreciate every single staff their hard work and way to treat the customers. Thank you! More
by yuech5
Employees Worked With
Anthony Donnadio, Andrew Choi
March 26, 2023
I would like to say thank you and express my gratitude and admiration for Henry Jones. This man was incredibly courteous, tactful, polite and patient, which I can frankly say: I have never met such a high and admiration for Henry Jones. This man was incredibly courteous, tactful, polite and patient, which I can frankly say: I have never met such a highly cultured and courteous person before. He made our car buying process incredibly simple, fast and accurate. He answered all our questions very competently and fast. Thank you so much, Henry, for your hard work, your time and for the incredible help in the process of processing all the documents. Sincerely, Olga and Konstantin. More
by Olga
Employees Worked With
Henry Jones, Kunal Laheja
March 23, 2023
Gohar and everyone at Lexus of Queens was incredibly helpful in getting the car I wanted. They were welcoming and trustworthy making the process extremely easy. I will highly recommend this dealership helpful in getting the car I wanted. They were welcoming and trustworthy making the process extremely easy. I will highly recommend this dealership to my friends and family. More
by Dcorrea614
Employees Worked With
Gohar Arustamyan
February 24, 2023
I was pleased with my overall Lexus of Queens experience and would definitely recommend my salesman, Danny Khan. He handled our long-distance negotiation efficiently, was knowledgeable about the vehicle's f and would definitely recommend my salesman, Danny Khan. He handled our long-distance negotiation efficiently, was knowledgeable about the vehicle's features, and resolved a misunderstanding about the purchase price with true professionalism. I'm delighted with my new car, and Danny's expert help certainly made the whole process less stressful. More
by Kristen
Employees Worked With
Danny Khan
February 19, 2023
Victor was extremely helpful to my husband and me throughout the process of getting our new car. He was considerate of what we wanted, patient with us, and explained everything that was easy to under throughout the process of getting our new car. He was considerate of what we wanted, patient with us, and explained everything that was easy to understand. We can tell he takes his job seriously, making sure we have a good experience. More
by Mrs. Li
Employees Worked With
Victor Dadlani
February 14, 2023
Stacey and David were very great. Very patient and smooth transaction. Not a pushy seller, and good pricing. Very patient and smooth transaction. Not a pushy seller, and good pricing. More
by Adam.aythh
Employees Worked With
Oscar Luna-Rivera, Kunal Laheja, Gohar Arustamyan, Wael Ahmed, Victor Dadlani, Andrew Choi, Malvin Fermin, Stacey Griffin, Danny Khan, Kevin Sun
February 11, 2023
Worst car buying experience ever. David R. the sales and finance manager was so rude and disrespectful. When he presented the finance paperwork he charged us an extra $1k on top of th David R. the sales and finance manager was so rude and disrespectful. When he presented the finance paperwork he charged us an extra $1k on top of the taxes. I asked him why is there a $1K charge multiple times. At first, he kept just showing the paper work and not answering my question. And then he finally replied “Stop barking at me” and stood up into my face and said “I’m not selling you the car then. Why are you acting like a tough guy?” As if this wasn’t rude enough. He changed the paper, left, and when he returned with the correct charges said I don’t need to read it anyway because I won’t understand what it says. This is the worst customer service I’ve ever experienced. I wanted to leave at this point but my family waited 2-3 months for this car to come in for them. When the paperwork was finally agreed upon with the general manager after David stormed off, David requested I not be allowed to come in for the signing of the paperwork that my family was finalizing because I was the one translating everything. He then asked where they are from and said oh so you’re immigrants. This harassment and discrimination shouldn’t be allowed in a business. I would never suggest anyone go to this location. There’s a difference between making a good deal for yourself and being completely rude. More
by GafurAndTara
Employees Worked With
David.R
