Lexus of Pembroke Pines

Everyone from the front yo the back is always always courteous helpful quick. Everyone dies their best to keep me updated and keep me comfortable while I wait. Honest and quality service. courteous helpful quick. Everyone dies their best to keep me updated and keep me comfortable while I wait. Honest and quality service. More

Thank God for Alex Hernandez and the team! Incredible attention to details, made us feel like a customer, no pressure, it was like a consulting firm help us to make the right decision. attention to details, made us feel like a customer, no pressure, it was like a consulting firm help us to make the right decision. More

The deal was made from the comfort of the house by phone we just coming to the dealer to sign and the new car was ready and clean Thank you Samir we just coming to the dealer to sign and the new car was ready and clean Thank you Samir More

Customer service is NOT good. For a luxury care dealership they need to re-educate their employees about luxury customer service and how to provide it to customers. dealership they need to re-educate their employees about luxury customer service and how to provide it to customers. More

Excellent service and great staff. This is my first Lexus and so far it has not disappoint. Just had my first 5k service and I give them 5 stars and so far it has not disappoint. Just had my first 5k service and I give them 5 stars More

Best car on the road! This is our 4th purchase at this dealership, and always pleased that Mario Padron gives us the best customer service . Thank again Mario! Sincerely, This is our 4th purchase at this dealership, and always pleased that Mario Padron gives us the best customer service . Thank again Mario! Sincerely, Ruth More

Service done December 4,2019 Jeff Hernandez as always had been very helpful, accommodating, knowledgeable and provided explanations of the needed service for our car. We grea Jeff Hernandez as always had been very helpful, accommodating, knowledgeable and provided explanations of the needed service for our car. We greatly appreciated the loaner car provided to us . Jeff called us as soon as the service was completed . All the other service employees were courteous and helpful as well from the time we dropped off the car to the time service was completed ( this includes the. More

Mohammed was amazing! For someone with bad credit him and Warren from finance worked so well with me. I couldn't have asked for a better outcome! If you ever need a sales person to work with he is your guy. Warren from finance worked so well with me. I couldn't have asked for a better outcome! If you ever need a sales person to work with he is your guy. Trust me you will leave there completely happy! Such an amazing person! Hands down the best sales person I've ever worked with. More

Was so a pleasure to make a new lease with you guys Was so a pleasure to make a new lease with you guys everything works perfectly No too much waiting the seller and the finance work together in suc Was so a pleasure to make a new lease with you guys everything works perfectly No too much waiting the seller and the finance work together in such an inusual harmony thank you!!! More

I brought my 2019 Lexus 570lx in to be serviced Wednesday, December 4th with Gustavo. Gustavo was very professional and courteous. The service department was very prompt in receiving my vehicle whe Wednesday, December 4th with Gustavo. Gustavo was very professional and courteous. The service department was very prompt in receiving my vehicle when I arrived. However, I picked my vehicle up two hours later to find my truck was dirty and my oil level still low. I live in Palmetto Bay and to drive to Lexus of Pembroke Pines and be treated this way for the second time is UNPROFESSIONAL. The first time this happened, I spoke with the service manager and complained. His solution was to send someone to my home to change/add oil to my vehicle in my driveway. I was motified to know, a technician came to my home to do this. I thought to myself, how many of his clients he would have their oil changed in their driveway? To have the same issue again, not to mention I am a BLACK FEMALE. I am definitely looking into having my vehicle serviced at Lexus of Kendall from now on and not going all the way back to Pembroke Pines to be treated the same way again!!!! More