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Lexus of Pembroke Pines
Pembroke Pines, FL
14,090 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 14,090 reviews
January 29, 2015
Poor customer service No follow up on accounting error! Promised payment on my mileage overage in order to close the deal. After sale was made the amount promised was not p No follow up on accounting error! Promised payment on my mileage overage in order to close the deal. After sale was made the amount promised was not paid. After over 20 calls to dealership, corporate and management I have yet to receive any follow up. The only response I was given was by my finance manager claiming it was an unfortunate case of he said she said! More
by Robin1019
Helpful January 23, 2015
Greatest sales person at that dealer Mario is simply the greatest guy to buy a car with (or from). Mario was very knowledgable, helpful, patient, and overall, very friendly. When I went Mario is simply the greatest guy to buy a car with (or from). Mario was very knowledgable, helpful, patient, and overall, very friendly. When I went to the dealer I had one thing in mind, but then Mario made me realize there were better and more affordable options. He walked me thru every step of the process and payed attention to all my questions and concerns. In the end, I ended up taking the option that he had suggested to be the best. I am very happy that I was lucky to have him help get my new car. Mario excels in professionalism and his desire to help. Eventually, I'll be back and get him to help me. Glenn and John were super nice and of great help. More
by JohnQ11
Employees Worked With
January 11, 2015
In love with my new GS350! Denis definitely made this car leasing experience the best I have ever had. Quick, no fuss, and downright amazing. The entirety of the staff at Lexus Denis definitely made this car leasing experience the best I have ever had. Quick, no fuss, and downright amazing. The entirety of the staff at Lexus of Pembroke Pines is very welcoming. Oliver in finance provided us with great service too, all paperwork was clearly explained and done very efficiently. Definitely referring friends and family and returning myself. Extremely pleased, and my new car... AWESOME! Thank you Denis! More
by jpineda
Employees Worked With
Oliver Brown
January 07, 2015
Excellent Service Denis and Moez were great to work with and were able to put me in a new Lexus right away! Denis found me a great car with all the extras I wanted and Denis and Moez were great to work with and were able to put me in a new Lexus right away! Denis found me a great car with all the extras I wanted and a could not be more pleased. With such a huge selection of cars, it did not take long before I was on my home with a new IS 250! Cannot recommend these guys enough! More
by mtriviso
Employees Worked With
Denis Shadrin
January 07, 2015
Loving my new Lexus Denis and the rest of the team were top notch. They exceeded my expectations of a Lexus buying experience, provided me with plenty of information and Denis and the rest of the team were top notch. They exceeded my expectations of a Lexus buying experience, provided me with plenty of information and most importantly, had me in and out of the dealership in under 2 hours. I really enjoy the car, the store and the professional staff at Lexus of Pembroke Pines. Thanks a lot Denis! More
by jordan28
January 05, 2015
Internet Purchase I purchased a 2010 Certified Lexux in 10/14. My husband and I own 3 Lexus currently. This vehicle was delivered and did not match certifcation spe I purchased a 2010 Certified Lexux in 10/14. My husband and I own 3 Lexus currently. This vehicle was delivered and did not match certifcation specs. No one returns phone calls or provides service. Every other Lexus Dealership that I have dealt with have been Excellent in every way - this one not even close. They did get new management in early 2015 (still trying to fix issues at that point) and service was no better after new management. It was a sad experience! Not even close to the customer service provided by other dealerships! (Oh - you will never get a breakdown on tax $$'s and you may never get copies of all the documents you signed.) More
by Diandrj2
Employees Worked With
November 30, 2014
I love my Lexus! My experience at the Lexus of Pembroke Pines was top notch! From the moment I walked in, I felt welcomed and at home. The staff is warm, friendly and My experience at the Lexus of Pembroke Pines was top notch! From the moment I walked in, I felt welcomed and at home. The staff is warm, friendly and knowledgeable. I was assisted by Andre Armani and Brian Moore and they made the entire process of leasing a car easy and stress-free. Brian showed me all of the awesome features of the vehicle and even helped me install the Lexus app on my phone (which was taking quite some time to download). I am more than happy, I am thrilled, with my new IS 250 F Sport and will definitely continue to recommend Lexus of Pembroke Pines to my friends and family! Thank you so much! More
by natasha988
November 23, 2014
Beware!!!, stay away from this dealership!!! I delayed writing this review for 3 weeks to give them a chance to prove otherwise. I purchased a 2013 Audi Q5 via the internet. I live in Michigan an I delayed writing this review for 3 weeks to give them a chance to prove otherwise. I purchased a 2013 Audi Q5 via the internet. I live in Michigan and had been looking for a few months for just the right Q5 to come around. My vehicle was advertised as a having the Premium Plus package and when I received the vehicle it was just the base model Q5, without many of the options listed in their ad. I fully understood that buying a vehicle over the internet had its risks, but felt somewhat secure dealing with an established dealer. I'm still deciding whether it will be worthwhile to take legal action. Overall the experience was not good. Throughout the buying process, calls and emails took several days and attempts to get returned. The final disappointment came when the vehicle was delivered with just one key. Three weeks and many request later, still no key. They are now saying there is nothing they can do about it; well, how about purchasing a key getting it programmed and fedex'ing it to me. This is the final straw!!! More
by ftambo1
Employees Worked With
Jon Whitney, Ray Hernandez
November 11, 2014
Thanks! Just got my first Lexus this weekend (IS 250 - Nebula color). I'm not a car enthusiast and have never really cared about what I drive, so long as its Just got my first Lexus this weekend (IS 250 - Nebula color). I'm not a car enthusiast and have never really cared about what I drive, so long as its nice. But, I LOVE driving this care. Not only is the car great, but everyone at the dealership was very friendly and helpful. Rafael (finance) was very informative and I felt no pressure to do anything. Jon-Claude Damion, the associate I dealt with, was very knowledgeable about the car I got, was very patient in explaining the nuances of the car and very easy-going. Again, I felt no pressure to do anything. He was extremely patient, listened to everything I had to say and was generally interested in my feedback concerning my feelings toward the car. Despite my fears of getting a car, after leaving the dealership I felt very comfortable with my purchase and was glad to know that there is a car dealership out there that doesn't conform to the usual stereotypical car buying experience. So, thank you. More
by heyrich2112
Employees Worked With
Jon-Claude Damion, Rafael Esquivel, Jon-Claude Damion
November 08, 2014
Great Experience My wife and I met Gus Arcon for the 1st time yesterday while shopping for a new RX-350. I had talked to him on the phone prior to our visit and first My wife and I met Gus Arcon for the 1st time yesterday while shopping for a new RX-350. I had talked to him on the phone prior to our visit and first impressions were very positive. We found him to be very pleasant and totally professional. Never once did he revert to what we all know as the "car salesman" role pushing to sell a vehicle. Gus listened to our requests and did his best to accommodate all of them. Bottom line is that this is my 4th Lexus purchase from this dealership and because of service provided by Gus, we will return again. Finally, a 'shout out' to Yucel Genc who lead us smoothly through the closing financial paperwork. More
by flarick
Employees Worked With
Gus Arcon, Yucel Genc
