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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,260 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,261 reviews

July 19, 2020

Carlos is wonderful and attentive to my needs. I requested him again for my new lease, whenever I need service etc because of his professionalism. More

by SABINELPN
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines. We're elated to hear that Carlos has worked hard to earn your business! It is a pleasure to have you as a customer and we look forward to working with you in the future.

July 19, 2020

The service was quick however I wish I was made aware that I would not be meeting with anyone as I would have gone home and returned once the service was completed. More

by JIMMIQUE
Recommend Dealer
Yes
Employees Worked With
I didn’t meet with anyone in particular
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. It sounds like there was a miscommunication regarding your appointment and I sincerely apologize for that. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

July 19, 2020

Very good.Everything from SCHEDULING appointment, getting a loaner car was fast and painless. The car was serviced and they did the recall in timely manner More

by Oleg
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share such positive feedback for Lexus of Pembroke Pines. We're committed to offering a seamless experience for guests and it is great to see that came through to you. Our team looks forward to your vehicle's next service visit!

July 19, 2020

I to go to Lexus of Pembroke Pines because of one particular person. Mr Jose Camaro. Mr Camaro doest whatever it takes to meet my expectations, he is a great team player, he goes extra miles and make More

by rbredy01
Recommend Dealer
Yes
Employees Worked With
Manager Jose Camaro
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day, Reginald! We're so proud to hear that you keep coming back to Lexus of Pembroke Pines for Jose's exceptional service. Customer satisfaction is our number-one priority, so it's wonderful to hear that he always delivers a friendly, professional experience. Thank you for continuing to trust us with your vehicle repair needs!

July 19, 2020

I was skeptical about bringing my vehicle to the dealership. To my surprise after speaking with Jose Amaro, he asurred me that I could have my vehicle checked for routine repairs without additional More

by Faith
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us, Faith. We are so glad to see that Jose provided you with a smooth and enjoyable experience as it is our priority to keep customers happy. It is a pleasure to have earned your business at Lexus of Pembroke Pines and we look forward to your next visit!

July 19, 2020

Brought our car in for the 10,000 mile service and for a fuel pump recall. We made an appointment and the car was done on time. Washed and ready to go as promised. More

by MARKthejeweler
Recommend Dealer
Yes
Employees Worked With
Jorge
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-star review, Mark! We're so glad to hear that our service team made getting your 10,000-mile checkup and fuel pump repair an efficient and convenient experience. Thank you for trusting Lexus of Pembroke Pines with your service needs!

July 19, 2020

maintenance With the present situation of the Covid, it meant a lot to me to have Lexus come and pick up my car and return it. More

by Bonroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in service
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to get the job done. Our Lexus of Pembroke Pines team is dedicated to customer safety and satisfaction and I am glad to hear that your service visit was a smooth process!

July 19, 2020

The service was very good but the only thing I saw was a problem was the length of time waiting I only needed a tire fixed waited 4 hours .everything else was good More

by Calvarez
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review us. We really appreciate your patience here and are glad to know that you were satisfied with our service. We look forward to working with you in the future!

July 19, 2020

Thank you service advisor Mr I. GarciaMy tire sensor Thank you service advisor Mr I. Garcia My tire sensor came on explain my situation and I was assisted. No Charge tire patch , thank you 😊 More

by JACkIEWADE
Recommend Dealer
Yes
Employees Worked With
Mr Isodor Garcia?
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to get the job done, Ms. Wade! Your experience with our team member, Mr. Garcia, is a great example of the five-star service we strive to offer and I am glad to hear that your tire is patched up. Safe travels from everyone at Lexus of Pembroke Pines!

July 19, 2020

Excellent service and attention. They did a great job, I was a walk in and took my car right away and was out within 1.5 hour including car wash. Thank you!!! More

by LISETTI13
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

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