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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,261 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,261 reviews

July 22, 2020

The service process was professionally handled. The service writer, Mellisa was very knowledgeably and courteous. Overall, I is was very happy with the service my vehicle received. More

by Orville
Recommend Dealer
Yes
Employees Worked With
Mellisa Ho
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Hi Orville - It's wonderful to hear how happy you are with the service your car received here at Lexus of Pembroke Pines. Thank you for taking the time to share your experience working with Melissa and for the nice review. We hope to see you down the road!

July 22, 2020

Best service provided, Was excellent Reggie was very professional. and was able to work with us. Vehicle it exactly what I wanted. I love me RX350 More

by DOMINGUEZMF
Recommend Dealer
Yes
Employees Worked With
Reggie King
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to share your feedback for Lexus of Pembroke Pines. We strive to help guests into the vehicles they dream of so reading about your experience with Reggie made our day. Congratulations on the purchase of your Lexus RX 350!

July 22, 2020

Had a good experience where Zee worked super duper hard to find the exact car I was looking for. My car is so great and beautiful!!!!! More

by saramfusco
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Pembroke Pines responded

At Lexus of Pembroke Pines it's our goal to help our customers get into the right vehicles for them and we are thrilled this was your experience! Thank you so much for trusting us with this purchase. We appreciate your review and kind words about Zee.

July 22, 2020

Service was quick however the car was given back to meet and Sydney even look like it was washed however Melissa was very professional and More

by Kerri Greaner
Recommend Dealer
Yes
Employees Worked With
Melissa in service was great
Jul 24, 2020 -

Lexus of Pembroke Pines responded

Hi Kerri - Thank you for choosing Lexus of Pembroke Pines for your auto service needs! While I'm glad to hear that you enjoyed working with Melissa, I apologize if you weren't satisfied with your wash. Please feel free to stop by at your convenience so I can personally get the vehicle washed properly for you. I appreciate this feedback and look forward to delivering a five-star experience next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

July 22, 2020

Reynaldo give to us excellent customer service we so happy with Lexus .they had to recognize his excellent service because there is little left like the More

by LBH8731
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so glad you enjoyed working with Reynaldo here at Lexus of Pembroke Pines, and we will certainly share your kind words with him. We hope to see you again sometime!

Oct 16, 2024 -

LBH8731 responded

Jose Luis Amado gave us excellent customer service and answered all our questions. We have chosen him as the person who will always take care of our Vehicle. Thank you very much for your excellent service..We give it 5 stars

July 22, 2020

Great service! Haven’t had any issues with Pembroke Pines Dealership. Very satisfied with the customer service provided especially in the service department, very efficient service. More

by Jaclyn
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines, Jaclyn. We're pleased to hear that our team consistently takes care of you and provides you with the top-notch service we strive for. All of us are proud to have your business!

July 21, 2020

Been a customer of Lexus of Pembroke Pines for over a decade, always excellence in service and customer relations. Would not go to any other dealer. A+++ More

by DDB
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback! It is truly an honor to have your loyalty at Lexus of Pembroke Pines and it is wonderful to see that our team has been taking care of you for over 10 years. All of us are looking forward to your next visit!

July 21, 2020

Excelente atención por parte del sr Euromar Contreras , supo conducir mis necesidades del auto que buscaba y satisfacer plenamente mi requerimiento muchas gracias por todo More

by dannygolf17
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Lexus of Pembroke Pines responded

Muchísimas gracias, Danny! La atención al cliente es siempre nuestra prioridad aquí en Lexus of Pembroke Pines y nos alegra mucho que usted recibió excelente atención por parte de Yomar. Agradecemos su apoyo y esperamos volver a verle en el futuro!

July 21, 2020

There's no one to talk to My 2020 Lexus won't start and no one has been able to help me. Don't know what to do at this point, can't bring the car to be serviced and the entire More

by office5833
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for reaching out to us. I believe you were working with one of our Customer Relations Managers, but I wanted to reach out and make sure everything has been taken care of for you. I apologize for your experience, as we strive to provide excellent customer service. I am not able to pull up any of your information based on your review- please give me a call so we can discuss. Thank you, Osiris Goico- Service Manager - 954-443-2332

July 21, 2020

There was a slight misunderstanding as to when the car should be finish. But its all straighten out & taken cared of.He was very apologetic of the misunderstanding. Other that the loaner he provided me wa More

by Adamson
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jul 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to make things right. I am glad to hear that our team took care of your concerns to ensure you enjoyed your experience as customer service is our priority. We look forward to working with you at Lexus of Pembroke Pines in the future!

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