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Lexus of Merrillville

Merrillville, IN

4.6
426 Reviews

3957 West 81st Avenue

Merrillville, IN

46410

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426 Reviews of Lexus of Merrillville

July 30, 2022

Took our 2018 Lexus RX350 in for 35,000 mile inspection. Chris in service was AWESOME…..very professional, courteous and helpful. The time they had the vehicle was not too long and the car wash was GREAT….. More

by trainengineer01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodges, Jerry Storey
Aug 01, 2022 -

Lexus of Merrillville responded

Thanks for the awesome review of Chris and the team at Lexus of Merrillville! When we hear words like "professional", "courteous", and "helpful" it lets us know we are doing a magnificent job. We are grateful for your business and look forward to seeing you next time!

July 21, 2022

The service is excellent. Tod and now Edgar are top notch. Work done well and questions answered correctly. Jpk More

by Jpklbcc
Recommend Dealer
Yes
Employees Worked With
Todd Sobczak
Jul 21, 2022 -

Lexus of Merrillville responded

Thank you for the great review! Hearing that you are confident in Tod and Edgar to get the job done made our day. Drive safely, and we hope to see you back again at Lexus of Merrillville!

July 11, 2022

I have two Lexus cars both from the same dealer and have had other cars from the as well. Dealing with them, particularly the service side, has been excellent. In fact the service guy, Mr. Hodges, is largel More

by Ray Salt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
Jul 11, 2022 -

Lexus of Merrillville responded

It's great to hear from you, Ray! Thank you for the five-star rating and for commending the excellent service of Mr. Hodges. We are grateful to have you as a valued Lexus of Merrillville customer. See you next time!

July 05, 2022

James was very professional and patience, which made my buying experience very pleasant. Answered all of my questions and put me at ease, which took away any anxiety that I usually get when buying a new v More

by antheacohns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tucker
Jul 05, 2022 -

Lexus of Merrillville responded

Congratulations on your new car! Thank you so much for choosing Lexus of Merrillville and we hope to see you next time!

June 09, 2022

The wait time was not too long and the service was professional. So far, my car has performed well on the road after my services at the dealership. More

by Lindacmartin1501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
Jun 09, 2022 -

Lexus of Merrillville responded

Linda, we are pleased to hear that you had a very satisfactory service experience with our team at Lexus of Merrillville. Thank you so much for taking the time to leave us this 5-star review, and we hope you let us know if you ever need anything else regarding your vehicle. Safe travels!

June 07, 2022

On time , friendly personal and very good information about the cars problems I had, explain every thing I need to know , an wash my car was owsome More

by Elsa Guzman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar, Rick Coven
Jun 07, 2022 -

Lexus of Merrillville responded

Elsa, thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Merrillville team. Drive safely, and we hope to see you back!

May 26, 2022

I have had my vehicle serviced here since buying it at Lexus of Merrillville. It’s still running smoothly after all these years. I Appreciate the entire service team’s professionalism . More

by Debra G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Jones, Chris Hodges
May 26, 2022 -

Lexus of Merrillville responded

This is great to see, Debra! Thanks for your continued support of Lexus of Merrillville and we'll see you next time!

May 20, 2022

They were fast and didn’t charge me as much as they could have. And my final bill was significantly less than the estimate. More

by Curtis_Bolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
May 20, 2022 -

Lexus of Merrillville responded

Curtis - We appreciate this feedback as well as the chance to assist you. Thank you for coming to Lexus of Merrillville for your auto service needs! We hope that you enjoy your weekend.

May 03, 2022

Chris and Todd in the service department are top notch. They always go above and beyond for me and get me in on short notice. Excellent service department! Joe is sales is excellent too. More

by mkaras19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Sobczak, Chris Hodges
May 04, 2022 -

Lexus of Merrillville responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful experience working with Chris, Todd, Joe, and the team. Drive safely, and we hope to see you back again at Lexus of Merrillville!

May 01, 2022

The service manager Chris is very professional. Worked with him over 15 years and is very knowledgeable about Lexus products and service needs. Always courteous and personable More

by dharvey
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
May 02, 2022 -

Lexus of Merrillville responded

Thank you for taking the time to share! We are so glad to hear that Chris delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Lexus of Merrillville!

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