Lexus of Merrillville

I have worked with this dealership since my last purchase and have been very pleased in the past 4 years. So pleased that on my last visit I bought a new Lexus. Darrell is professional and courteous. He doe and have been very pleased in the past 4 years. So pleased that on my last visit I bought a new Lexus. Darrell is professional and courteous. He does an outstanding job of follow up and service. Todd in service is also outstanding with addressing my concerns in a timely manner. More

This is the second Lexus we have bought from Tom Gibbons at Lexus of Merrillville. He is our reason for returning. Tom goes out of his way to make sure you are happy with the vehicle you purchase. He spen at Lexus of Merrillville. He is our reason for returning. Tom goes out of his way to make sure you are happy with the vehicle you purchase. He spent so much time explaining everything on this new car to us. He is friendly and courteous and always goes the extra mile and even laughed at my husband's jokes. We have also been happy with the service department at Lexus of Merrillville. More

I purchased a new ES350 from this Lexus dealership. After visiting another dealership, I was immediately impressed by the "CURB APPEAL" when I drove onto the lot. My salesperson was Sue Iacopelli, she approa visiting another dealership, I was immediately impressed by the "CURB APPEAL" when I drove onto the lot. My salesperson was Sue Iacopelli, she approached me with a smile and in a professional manner. Sue was very knowledgeable about all of her vehicles and had the patience to deal with my many questions and several test drives. After making my choice, Sue arranged for my trade-in to be evaluated and explained all financing options. Having already researched the value of my current vehicle, I was please with her offer as well as the final price on my new 350. I have and will continue to send friends and family to do business with Sue and Lexus of Merriville. More

I have bought 5 used cars (ES 330, ES 300, GS 350, ES 350 and a Nissan Murano) from this dealer for my family and friends so far. As a Ph.D. student in Finance, I pay extremly attention to the price to quali and a Nissan Murano) from this dealer for my family and friends so far. As a Ph.D. student in Finance, I pay extremly attention to the price to quality ratio. In short,I would strongly recommend this dealer to all. Why? 1. Buying a car is not just one time shopping that you can forget after couple days, it is a overall experience of owning a great vehicle as well as some great trustworth friends to support you for a long long time. With their superior certified warranty and service, I would never need to worry about those potential problems that might come with a used car any more. 2. The salesman Tom is the guy that you must see if you go. He not only is professional, also looks out for customer's interest. He always provides me with the best information and service. He is funny and we become very good friends. 3. The dealer always offers me very reasonable prices for great cars. They stand behind their products and names. If you are serious get a quality car for a reasonable price without trying your luck to face the hassles when buyinga used car, this is the place to go. More

from the day I first walked into this dealership Tom Gibbons has been the best! He has been very accomodating to me. He explained to me everything about the car and any issue I had he has been very inf Gibbons has been the best! He has been very accomodating to me. He explained to me everything about the car and any issue I had he has been very informative. Whenever I bring it in for a car wash he always asks me if I had any questions or if I have any issues that need to be addressed. Your service department has been excellent also. I had an issue with the tire pressure and they took my car in and fixed it and also returned it to me washed. More

We have leased 2 Lexus RX350s through Lexus of Merrillville. Tom Gibbons was the salesperson with whom we dealt for both transactions. Tom is very honest, professional, thorough, knowledgeable, Merrillville. Tom Gibbons was the salesperson with whom we dealt for both transactions. Tom is very honest, professional, thorough, knowledgeable, and courteous. He made the sales experience an enjoyable one. My wife appreciated very much that Tom addressed with equal importance and sincerity any questions that she had or concerns that she expressed. When we picked up each vehicle, the vehicles had been perfectly prepared for delivery. He thoroughly explained the car's features and their operation. Tom's customer care does not stop when the sales transaction is concluded. He keeps in touch with us and has assisted us with service appointments. Tom is a 'regular' friendly guy, and an outstanding representative of a great dealership. More