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Lexus of Merrillville

Merrillville, IN

4.6
426 Reviews

3957 West 81st Avenue

Merrillville, IN

46410

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426 Reviews of Lexus of Merrillville

March 27, 2023

Great dealership and great salesman. Our sales person was James Tucker and he did an excellent job of helping us purchase our 2023 Lexus ES350. We love the car and appreciate all the hel More

by bruceaub
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Tucker
Mar 27, 2023 -

Lexus of Merrillville responded

Thank you for the review! We appreciate the kind feedback about James and hope to see you back again at Lexus of Merrillville. Safe travels in your 2023 Lexus ES 350!

March 17, 2023

Always given the best treatment. Chris and his team are the best. Never going anywhere else. More

by HappyLexusGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Sobczak, Chris Hodges
Mar 17, 2023 -

Lexus of Merrillville responded

Chris and the Lexus of Merrillville team are so grateful for your loyal business! Until next time!

February 28, 2023

Excellent management and salesman and very helpful and answering all the question you ask them and and give good services More

by mohammadisa12
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Willie Haddad, Joe Sepulveda
Mar 01, 2023 -

Lexus of Merrillville responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- The Lexus of Merrillville Team

February 24, 2023

Wasn’t satisfied with my last service. Didn’t reconnect my glove box on yesterday. More

by Deanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Sobczak, Chris Hodges
Mar 01, 2023 -

Lexus of Merrillville responded

Deanna, I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Todd Sobczak - Service Manager - 219-389-3360

Mar 01, 2023 -

Deanna responded

Tried calling above #. Call couldn’t be completed as dialed.,

January 26, 2023

Just got home after getting my 10,000 mile service. Thank you Chris and tech: Thomas for prompt and professional service. My NX350H service was completed in one hour, unlike Team Toyota of Schererville More

by dsheerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Thomas, Chris Hodges
Jan 26, 2023 -

Lexus of Merrillville responded

Thank you for your praise, Dave! We're so glad Chris, Thomas, and the rest of the team could deliver timely and professional service that's earned Lexus of Merrillville your confidence. We look forward to working with you again next time — until then!

January 19, 2023

Just had my car serviced at Lexus of Merrillville: Had a check engine light on in my 2015 Lexus CT200h took it in to Chris and he told me “I had a misfiring plug” so service changed the plug’s and now runs More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Haddad, Chris Hodges
Jan 19, 2023 -

Lexus of Merrillville responded

When we hear words like this, we know we're doing things right, Al! Thanks for a wonderful review and for giving Chris a shout-out. Many safe and happy miles from your Lexus of Merrillville family!

Jan 23, 2023 -

Al responded

👍

January 07, 2023

All the guys in service are great. They answer all my questions so I can understand. And it doesn’t take long for them to finish your car. They make it real easy. I love it! More

by petetakacs18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Covarubius, Willie Haddad, Todd Sobczak, Chris Hodges
Jan 09, 2023 -

Lexus of Merrillville responded

Our team is always happy to help you out, Pete! Thanks for choosing Lexus of Merrillville and we will see you next time!

November 29, 2022

… Glad today, that Lexus of Merriville, IN was able to service my Lexus LX 570 vehicle. More

by vehicle owner
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
Nov 30, 2022 -

Lexus of Merrillville responded

It was our pleasure to assist you! Many safe and happy miles from all of us at Lexus of Merrillville.

November 23, 2022

This is my second Lexus purchase! Glad Lexus of Merrillville was able to work out my deal and get me into the FIRST 2023 RX350 off the lot! More

by Alyssa424
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Nov 23, 2022 -

Lexus of Merrillville responded

This is a fantastic review! We are thrilled to hear that team helped you secure the new RX350. Thank you for working with us here at Lexus of Merrillville.

November 19, 2022

Chris Hodges is honest, reliable, and efficient. I have always been very pleased with the mechanics that work on our vehicles and would not go anywhere else for service. More

by Domers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Sobczak, Chris Hodges
Nov 21, 2022 -

Lexus of Merrillville responded

When we see words like "honest, reliable, and efficient" in our customer's feedback it lets us know we're making all the right moves. Thanks for recommending Chris and the Lexus of Merrillville service team!

Nov 21, 2022 -

Domers responded

We are very pleased with the customer service at this dealership and would recommend it to our family and friends.