Lexus of Merrillville

I brought my NX350h in because the navigation system kept shutting down and rebooting. The technician installed new software but that only made the problem worse. I called Chris to inform him of the problem shutting down and rebooting. The technician installed new software but that only made the problem worse. I called Chris to inform him of the problem he told me he would order a new logic board. Four weeks later the new board arrived and we made an appointment to have it installed. I brought my NX in and about two hours later the new board was installed along with the new software. the following day we took it on a 200 mile round trip and everything worked as it should. Thanks you to Chris Hodges for keeping me up to date on the repairs. Lexus of Merrillville has given me the best service of all the dealers I have dealt with. More

All my questions and concerns were addressed. Staff were friendly and helpful. The waiting area was comfortable and inviting. Staff were friendly and helpful. The waiting area was comfortable and inviting. More

They are friendly ac ommodating and very professional. They explained what was done and some recommendations. The car was completely cleaned They explained what was done and some recommendations. The car was completely cleaned More

One of the BEST things about owning a Lexus is the service department. They are top-notch and always clean your car. Thank you 😊 service department. They are top-notch and always clean your car. Thank you 😊 More

Excellent experience. These folks delivered a great car as promised. How refreshing to avoid the traditional haggling and disappointment that normally accompanies a new These folks delivered a great car as promised. How refreshing to avoid the traditional haggling and disappointment that normally accompanies a new car purchase. A huge shout out to JOE SEPULVEDA for his expert work in closing this deal. We also want to spotlight JIM TUCKER, LEXUS GENIUS, for his patience in explaining the vehicle features and helping us maneuver the technology. Well done Lexus of Merrillville. We could not rate you any higher! Thank you. More

Chris did a great job as always and all the staff involved in checking you and all mechanics in shop involved in checking you and all mechanics in shop More

Bob Navarro made the purchase of our new Lexus a happy and efficient experience. Car was delivered shiny new and gassed up. Whole experience at the dealership was white glove treatment. Highly recommended and efficient experience. Car was delivered shiny new and gassed up. Whole experience at the dealership was white glove treatment. Highly recommended. Plus, I never spent so little time buying a car. From the first phone call to the wave goodbye, this was easy and pleasant. More

My experience was awesome! My salesperson was Darryl Jones, I was impressed by his customer service, knowledge, and professionalism. Darryl even came in on his day off to meet My salesperson was Darryl Jones, I was impressed by his customer service, knowledge, and professionalism. Darryl even came in on his day off to meet with me and assist with my service needs. The whole process was exceptional and seamless. I am very happy with my purchase and the service that I received at Lexus of Merrillville. More

Thank you. Local dealership who takes care of clients? They are always most helpful in locating whatever you need done Local dealership who takes care of clients? They are always most helpful in locating whatever you need done More

Johnny was very helpful in making the process smooth and worry free. That's huge when you are purchasing a car remotely. Beyond pleased with my purchase! worry free. That's huge when you are purchasing a car remotely. Beyond pleased with my purchase! More