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Lexus of Merrillville

Merrillville, IN

4.6
426 Reviews

3957 West 81st Avenue

Merrillville, IN

46410

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426 Reviews of Lexus of Merrillville

October 26, 2023

All my questions and concerns were addressed. Staff were friendly and helpful. The waiting area was comfortable and inviting. More

by ajaysophe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Vargas
Oct 26, 2023 -

Lexus of Merrillville responded

We're glad to know that our team at Lexus of Merrillville was able to address all your questions and concerns. Thank you for appreciating the comfort of our waiting area as well!

September 29, 2023

They are friendly ac ommodating and very professional. They explained what was done and some recommendations. The car was completely cleaned More

by suntan.shelves_0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Sobczak, Chris Hodges
Sep 29, 2023 -

Lexus of Merrillville responded

We're overjoyed to know you had a positive experience with our team at Lexus of Merrillville! We always aim for professionalism and thorough communication, so it's great that this was reflected in your visit. Enjoy your freshly cleaned car!

September 26, 2023

One of the BEST things about owning a Lexus is the service department. They are top-notch and always clean your car. Thank you 😊 More

by donsutton54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Haddad, Todd Sobczak, Chris Hodges
Sep 27, 2023 -

Lexus of Merrillville responded

We're delighted to know you've had such a positive experience with our service department at Lexus of Merrillville. Keeping your car clean is just one way we aim to provide top-notch care! Thanks for the review, and happy driving!

September 17, 2023

Excellent experience. These folks delivered a great car as promised. How refreshing to avoid the traditional haggling and disappointment that normally accompanies a new More

by Gilman10549
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Tucker, Lexus Genius, Willie Haddad, Joe Sepulveda
Sep 18, 2023 -

Lexus of Merrillville responded

We're delighted to know that you had an excellent experience with us at Lexus of Merrillville! It's great to see Joe and Jim were able to assist in making your purchase smooth. We appreciate the high praise, enjoy your new car!

July 28, 2023

Chris did a great job as always and all the staff involved in checking you and all mechanics in shop More

by josephgargano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
Jul 31, 2023 -

Lexus of Merrillville responded

It was our pleasure to complete your vehicle's service! Chris and the Lexus of Merrillville team thank you for your business and wish you safe travels down the road!

June 26, 2023

Bob Navarro made the purchase of our new Lexus a happy and efficient experience. Car was delivered shiny new and gassed up. Whole experience at the dealership was white glove treatment. Highly recommended More

by barrycraig
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick Coven, Bob Navarrro
Jun 27, 2023 -

Lexus of Merrillville responded

Barry, thank you for the glowing review! We're so glad to hear that Bob provided you with a happy and efficient car-buying experience. Enjoy your new vehicle, and we hope to see you again at Lexus of Merrillville!

June 19, 2023

My experience was awesome! My salesperson was Darryl Jones, I was impressed by his customer service, knowledge, and professionalism. Darryl even came in on his day off to meet More

by Sylvia
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darryl Jones
Jun 20, 2023 -

Lexus of Merrillville responded

Happy customers make us happy, Sylvia, and we're elated that Darryl made your entire experience a smooth success! Thanks for working with us at Lexus of Merrillville. Enjoy your new ride!

April 28, 2023

Thank you. Local dealership who takes care of clients? They are always most helpful in locating whatever you need done More

by Cataldibarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Sobczak, Chris Hodges
May 01, 2023 -

Lexus of Merrillville responded

We're glad to hear that we've been able to assist you here at Lexus of Merrillville. We appreciate your feedback and it's great to know that our team is always very helpful in taking care of our clients. Thanks for choosing us! Take care!

April 17, 2023

Johnny was very helpful in making the process smooth and worry free. That's huge when you are purchasing a car remotely. Beyond pleased with my purchase! More

by Jeff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnathan Vargas
Apr 18, 2023 -

Lexus of Merrillville responded

We're thrilled to hear that Johnny made your remote purchase experience worry-free and smooth, Jeff! Thanks for taking the time to share this feedback. Safe travels in your new vehicle, and we hope to see you back!

April 06, 2023

Excellent service Extremely efficient and very professional. The facility is spotless and very comfortable. I will be returning More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
Apr 18, 2023 -

Lexus of Merrillville responded

Thanks for taking the time to share your experience so others can see what it's like to be a guest at Lexus of Merrillville! We strive to provide top-notch service throughout the service process and we are thrilled that we could deliver that. Safe travels until we see you again!

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