Lexus of Henderson

Windshield Replacement When I called, I was transferred to Service and Shannon answered. I asked her, Is my car ready? Can I proceed to pick it up? She transferred me to, When I called, I was transferred to Service and Shannon answered. I asked her, Is my car ready? Can I proceed to pick it up? She transferred me to, Jace, and I got his voicemail and left a message. I called back an hour later and again, Jace's voicemail. I called back immediately and asked for someone else. Again someone elses voicemail. I was never able to reach anybody in Service, just voicemail messages were left 3 times. NO ONE EVER RETURNED MY CALLS. The following day, I just drove there to pick up my car from Service without ever being able to reach a Service advisor by phone. I am quite unhappy with this Service experience. NO ONE answers their phone, just voicemails. NO ONE returned my messages. More

70,000 mile service I want the best care I can get for my Lexus so I always have it serviced by Lexus technicians. Jay Dalit has helped me with my ES350 on several visits I want the best care I can get for my Lexus so I always have it serviced by Lexus technicians. Jay Dalit has helped me with my ES350 on several visits and he is knowledgeable and courteous, a pleasure to work with. I usually get a loaner, but this time I waited for my car in the comfort of the owners lounge enjoying my latte and resisting the donuts. The estimated wait time was one and a half hours, but I was actually out the door in a little over an hour. On my way out, Jay showed me how to add my wife's new cell phone to my car's information system. So why the five star rating, expert care, friendly and competent customer service, nice facility, and employees that go the extra mile for you. More

Pleasant Everything was done in a timely manner. David went above and beyond to assure I was taken care of it. He knew I was on a tight schedule and helped me Everything was done in a timely manner. David went above and beyond to assure I was taken care of it. He knew I was on a tight schedule and helped me be on my way quickly as possible More

Long wait with “appt” 2.5 hour wait 10 a.m. appt. Arrived 9:45. Just a few cars in front of me when arrived. A few cars behind mine. Last car serviced. 10 a.m. appt. Arrived 9:45. Just a few cars in front of me when arrived. A few cars behind mine. Last car serviced. More

Excellent service I purchased a certified 2018 Lexus GX460. I found the car online and reached out to salesman Ray Jimenez through the internet. He was extremely good t I purchased a certified 2018 Lexus GX460. I found the car online and reached out to salesman Ray Jimenez through the internet. He was extremely good to work with, knowledgeable about the product and eager to help in any way he could. I ran into a little problem where the Enform system was registered to the previous owner, and Ray went above and beyond to help me. The experience was as easy as could be and I was pleased with the way I was treated. More

Excellent as Always The maintenance staff at Lexus creates the most welcome and confident atmosphere of any car dealership in this city. It is evident that the staff enjo The maintenance staff at Lexus creates the most welcome and confident atmosphere of any car dealership in this city. It is evident that the staff enjoys working for Lexus. More

Great Service Lexus reminds us when we should plan a service, gives you a loaner car if necessary and helps you plan services. They are on it!!! Lexus reminds us when we should plan a service, gives you a loaner car if necessary and helps you plan services. They are on it!!! More

Cliff Johnson was terrific Cliff Johnson was outstanding in handling every stumbling block we had brought with us. He did everything with finesse and professionalism, got us a Cliff Johnson was outstanding in handling every stumbling block we had brought with us. He did everything with finesse and professionalism, got us a super car with every item we wanted in a RX350. More

New Car Purchase I found the vehicle online and contacted the dealership to make sure it was still available. I then set an appointment for the next day to test drive I found the vehicle online and contacted the dealership to make sure it was still available. I then set an appointment for the next day to test drive the vehicle. On the day of the test drive I was greeted by the sales person when I walked in the door. Within just a few minutes I was testing the vehicle. After the test drive I filled out the application, was approved, and signed the papers. Following that, I met with the finance manager to review financing and warranty info. Signed a few more docs and was finished. I was in and out within two hours. I have purchased three vehicle from Lexus Las Vegas/Henderson. Every time the process is awesome and the staff is great to work with. More

Another Great experience with Lexus of Henderson Back for our third purchase of Lexus and the folks in Henderson are always the best. I highly recommend Lexus of Henderson for both Sales and Service Back for our third purchase of Lexus and the folks in Henderson are always the best. I highly recommend Lexus of Henderson for both Sales and Service. More