Craig Kelly

They were not being honest with us. I had the motor mounts changed and then doing that. They also removed my oil filter for some reason and then replace the same one. You see where the I had the motor mounts changed and then doing that. They also removed my oil filter for some reason and then replace the same one. You see where the marks on the oil filter was from the wrench and they told us that nobody touched that oil filter and I know they did, I drove the car home. It leaked out 3/4 of a cord of oil from their shop to our house could’ve ruined our engine. They did not take responsibility for it. They said the report stated that the oil filter was leaking. I have a mechanic that takes care of things like that for our car and has for years. He said it was not leaking but when we got it back with those marks from the wrench on the oil filter that’s where it was leaking from it leaked oil up and down our driveway which never did that before. It was bad I would not take my car back to them ever. More

by jimsued Verified Customer Verified Customer

Helpful 0

Report | Print

The staff at Lexus of Henderson is awesome, both in car service and customer relationships. I truly appreciated having the loaner car, so that I could accomplish so much work during the day! Thank you! service and customer relationships. I truly appreciated having the loaner car, so that I could accomplish so much work during the day! Thank you! More

by jwoodhouse642 Verified Customer Verified Customer

Helpful 0

Report | Print

Always great customer service Staff is great at getting in and out and communicating throughout in and out and communicating throughout More

by TVANDCWARE Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent and professional care. Thorough evaluation. Always up front with the work to be performed. David Torruellas is always available and eager to help. Thorough evaluation. Always up front with the work to be performed. David Torruellas is always available and eager to help. More

by Raul Verified Customer Verified Customer

Helpful 0

Report | Print

Lexus of Henderson has a very good service team. Easy check in, great communications and easy pick up. Easy check in, great communications and easy pick up. More

by TMOON9191 Verified Customer Verified Customer

Helpful 0

Report | Print

Lexus of Henderson’s service writer Stephen Diehm is absolutely awesome. He and his team have cared for my car for years and have consistently done an outstanding job. absolutely awesome. He and his team have cared for my car for years and have consistently done an outstanding job. More

by Klatandkat Verified Customer Verified Customer

Helpful 0

Report | Print

Customer service good - repair cost ridiculous- front brake pad $780 - ridiculous - brake pads might cost $50 each - brake pad $780 - ridiculous - brake pads might cost $50 each - More

by Chazzallison Verified Customer Verified Customer

Helpful 0

Report | Print

Keep up the good work, love the car but it does have some shortcomings. Side view mirrors show vehicle in blind spot, it would be helpful if it sounded a warning also. The Two cockpit areas that badly in nee shortcomings. Side view mirrors show vehicle in blind spot, it would be helpful if it sounded a warning also. The Two cockpit areas that badly in need of illumination : the gas cap & trunk buttons & the area where the seat heat etc selection buttons are located. George White More

by arethestars2night Verified Customer Verified Customer

Helpful 0

Report | Print

Watch out for their service advisors. ..cannot be trusted probably has bigger commission than the floor salesman. ..cannot be trusted probably has bigger commission than the floor salesman. More

by cres_benjee Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly, communicated well and overall great experience, George provided excellent service, will always bring my car there for future maintenance. George provided excellent service, will always bring my car there for future maintenance. More

by Johnsonnutrition Verified Customer Verified Customer

Helpful 0

Report | Print