Lexus of Henderson

Satisfied customer 😊 Very happy with the customer service the sales rep Fabian Jimenez has provided me from the time I walked into the dealership till the time I walked ou Very happy with the customer service the sales rep Fabian Jimenez has provided me from the time I walked into the dealership till the time I walked out and bought the car . He is very knowledgeable and friendly. He’s a very good asset of the company. And I would never buy a different car but Lexus. It’s my 3rd one 😄 More

New car with brake issue I recently purchased my is300 and I noticed an abnormal braking noise. Took the car to the dealership and they immediately took it in, gave me a loane I recently purchased my is300 and I noticed an abnormal braking noise. Took the car to the dealership and they immediately took it in, gave me a loaner car and had a quick turn around. I was impressed with their professionalism, especially Craig from service for making sure my problem was fixed. They cleaned my car inside and out. They even had my car ready even though I had to pick it up after service hours. Jim the manager made sure my car was ready to go when I arrived. More

Excellent Service was excellent and the service representative was outstanding (David). Will recommend the facility to others . The friendliness of all the staf Service was excellent and the service representative was outstanding (David). Will recommend the facility to others . The friendliness of all the staff members is remarkable. More

Great service. Service center is very nice. Really liked that families with kids had their own area. My vehicle was ready when promised. I have loved every minute Service center is very nice. Really liked that families with kids had their own area. My vehicle was ready when promised. I have loved every minute of owning a Lexus. More

Checked in but was forgotten Paperwork after checkin was left in my car so no one had it to call me. Customer service arranged to have my car delivered & I believe they also gasse Paperwork after checkin was left in my car so no one had it to call me. Customer service arranged to have my car delivered & I believe they also gassed it up. Also, I asked to get a call when they were on their way but they called my husband & he was at work. Thanks but it was still a bad experience :/ More

Customer service I was satisfied with the with the service and with your staff. I am looking forward with my next service appointment, so you can take of my car and m I was satisfied with the with the service and with your staff. I am looking forward with my next service appointment, so you can take of my car and make the necessary diagnostic and service. More

2 Cars 1 Salesman I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff along with the non-claustrophobic show room - just gives the Henderson location a little appeal than other brands/locations. This willactually be my 3rd purchase within the past decade with Lexus of Henderson. As far as Sales Staff: Fabian goes out of his way to meet our needs - he understands our requirements - provides various options for hitting our goals (whether it's a specifics on vehicle features and colors to financing option) - and he's very patient with letting us decide. I came in knowing what I wanted (thinking it wouldn't be possible) - to working out numbers for several weeks on specifics (call me high maintenance) and going back and forth with him - to eventually closing the deal. He didn't need us to close the same night we walked in there - so the no hassle, no pressure is why I continue to come back. I don't like it when the sales staff comes off desperate - gives me an impression that all they want is their commission. And while Twala was a pleasure to close the deal with - I certainly wasn't expecting the final closing of the transaction to be somewhat passive-aggressive. In the past, I will admit that the Finance department has been ruthless in the final closing stages of purchasing (but I think this is the norm for most of the car industry) - this time around I did not feel pressured into adding any of the "extras" that gets offered towards signing. I was actually able to work out the numbers correctly with Twala and was satisfied with what she offered me. And finally,the Servicing Department: I've been a long time customer of Lexus of Henderson and their Servicing Department as well - and I've seen it go through a lot of turn-over with staffing (at least Front-End and - and understandably so) -- but in general, Lexus of Henderson Servicing has always exceeded my expectation as far as providing me with loaner vehicles to various amenities within their facilities. It doesn't feel like the other dealerships where it's this crowded awkward gathering of random people in a waiting room feeling. The waiting areas are two main living rooms with (I want to say 70+ inch TV)s - a center area with two computer workstations (1 was PC/Windows & the other was an Apple iMac 24inch) - with two empty cubes for those who wish to bring their laptops. A couple (I want to say I counted 2) charge stations with tentacles of cables (lightning/ C/micro/etc) to charge your phone, kids quiet room (which may or may not work out for some) and of course the famous expresso machine (not quite Starbucks but its better than a Keurig or standard coffee maker that's for sure) All and all the review should easily point out that I have established brand loyalty (or bias) with Lexus - but how can you not after going through all this? I hear BMW, Mercedes, and the likes may off similar experiences - but I will continue to go with the known reliable brand. More

Great experience. I went to the Henderson location instead of Las Vegas because it was closer to me.The service I received there was excellent.Everyone was so nice. I went to the Henderson location instead of Las Vegas because it was closer to me.The service I received there was excellent.Everyone was so nice. More

3 year service Jay reviewed all my concerns and what type of service. My RX was ready when told. Jay had a Tec. Support person sit with me in my RX and review all Jay reviewed all my concerns and what type of service. My RX was ready when told. Jay had a Tec. Support person sit with me in my RX and review all my questions and or problems. Excellent staff. More

More than awesome Everyone goes above and beyond to make your visit there a pleasant one. I’ve never had an employee be rude to me or high pressure me. J in the servi Everyone goes above and beyond to make your visit there a pleasant one. I’ve never had an employee be rude to me or high pressure me. J in the service department is extremely professional, friendly, and a definite asset to Lexus. Eldred has helped me numerous times to figure out how to work all day extra features on my car and never complains the numerous times I call hi More