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Lexus of Henderson
Henderson , NV
6,414 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 6,414 reviews
November 24, 2024
The Service department is the best. Tyler has been there for us every since we move here 10 years ago. Every concern is important and checked out. We are very pleased with the service w Tyler has been there for us every since we move here 10 years ago. Every concern is important and checked out. We are very pleased with the service we've received. More
by James Alford
Verified CustomerEmployees Worked With
Tyler Heishmann
November 24, 2024
Obviously management has tightly scheduled appointments such that wait times are unacceptable. Both waiting to drop my car off and pick it up caused me to first be late to work and at the end of the day I such that wait times are unacceptable. Both waiting to drop my car off and pick it up caused me to first be late to work and at the end of the day I had to cancel my afternoon appointment as I would not be able to make it. This was after being assured I would have plenty of time. Although I bought my car due to Lexus reputation, your service makes me wish I was back at Audi! More
by hitchenpost
Employees Worked With
November 24, 2024
Overall good service - would have preferred a loaner car instead of uber drivers but all-in-all - overall good service. instead of uber drivers but all-in-all - overall good service. More
by TERRIJDUNSON
Employees Worked With
November 24, 2024
Clean, friendly and courteous . The staff was very knowledgeable has the check in process down pat The staff was very knowledgeable has the check in process down pat More
by Littlefield
Employees Worked With
November 24, 2024
No problems with squeaking with breaking until AFTER my tire rotation and oil change. They did not perform the software update at time of service and it only got done because I brought it up based on my Le tire rotation and oil change. They did not perform the software update at time of service and it only got done because I brought it up based on my Lexus app. Had to come back a different day which was extremely inconvenient and they said they couldn’t find anything wrong with the breaks at that second visit. So my car is still making sounds with breaking because of something that was done at time of service and they “can’t find anything wrong to fix”. Pretty dissatisfied overall. More
by casey.giles
Employees Worked With
Stephen
November 23, 2024
The service manager was very courteous and professional in explaining what to expect in our first Lexus servicing. We were provided with a courtesy vehicle home while our Lexus was being serviced. I was ve in explaining what to expect in our first Lexus servicing. We were provided with a courtesy vehicle home while our Lexus was being serviced. I was very pleased with the service. More
by lasjjackson
Employees Worked With
November 23, 2024
Stephen is great as always! Makes the experience smooth and excellent. Always willing to help and answer any questions. Thank you! Makes the experience smooth and excellent. Always willing to help and answer any questions. Thank you! More
by Lexus Customer
Employees Worked With
Stephen in service
November 23, 2024
Wonderful experience with all staff members! They were all very helpful . Totally recommend this dealer to anyone that is not satisfied with who they deal with now. They were all very helpful . Totally recommend this dealer to anyone that is not satisfied with who they deal with now. More
by FERLEOINC
Employees Worked With
November 22, 2024
Service is good but waiting time was longer than I expected. Overall I am happy with it. expected. Overall I am happy with it. More
by szetojo
Employees Worked With
