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Lexus of Fremont

Fremont, CA

4.8
853 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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853 Reviews of Lexus of Fremont

October 24, 2024

He is so sweet and nice. Has so much patience when answering questions from my and both my parents. Considerate and goes above and beyond to make sure I am happy with my car More

by Lily H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Zheng and Ahmed Ibrahim, Danny Dang
Oct 25, 2024 -

Lexus of Fremont responded

Lily, we're delighted to hear that you had such a positive experience with our team at Lexus of Fremont. It's wonderful knowing you're enjoying your car and felt well taken care of throughout the process!

October 24, 2024

Lexus of Fremont has excellent service and I have been going to them since 2007. Bennie Carter is an excellent sales consultant and made my experience awesome. If you are buying a car make sure you reques More

by lj_designs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bennie Carter, Danny Dang, Gabe Hernandez
Oct 25, 2024 -

Lexus of Fremont responded

Thank you for your loyalty to Lexus of Fremont since 2007! We're delighted that Bennie provided an awesome experience. We appreciate the recommendation and look forward to serving you again in the future!

October 24, 2024

The customer service isn’t that good & professional. The service advisor doesn’t have patience & she was in great hurry. Wan not ready yo listen yo customers voice or unwillingness to ask or please. More

by N_thiyagarajan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Oct 25, 2024 -

Lexus of Fremont responded

I apologize for the experience you had with our customer service. We strive to provide attentive and professional assistance, so it's disappointing to hear we fell short. I appreciate your feedback and your comments will be shared with our store management team. Please feel free to reach out if you'd like us to address any specific concerns or questions further. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

October 20, 2024

Very helpful Service team and good experience all questions answered And cost explained properly. Keep up the good work More

by anuja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Yvonne Atalig
Oct 21, 2024 -

Lexus of Fremont responded

Anuja, thank you for the kind words! We're glad to hear our service team at Lexus of Fremont provided a helpful and informative experience. We appreciate your support!

October 19, 2024

I felt welcome at this dealership. The staff is friendly and attentive to the guests, and made sure each guest is attended to accordingly. More

by HUNGMIN.CHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Oct 21, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Fremont made you feel welcome and well-attended. We appreciate your kind words and look forward to serving you again in the future!

October 19, 2024

Went to Lexus of Fremont for my major 90K maintenance service. I had Christina as my service advisor. Per usual, she is total amazing. She was warm while also clearly knowledgeable on the ins and outs of More

by Khoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Oct 21, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience at Lexus of Fremont! We're delighted to hear that Christina provided such knowledgeable and warm service during your 90K maintenance. It's great to know she could address your concerns efficiently. We appreciate the feedback and look forward to assisting you in the future!

October 18, 2024

Impressed with my last visit. My advisor Phat took really good care of my car needs and my car drop off was done in less than 10 minutes. A bonus was getting a loaner and I was ab More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Oct 21, 2024 -

Lexus of Fremont responded

JC, we're delighted to hear that Phat and the team at Lexus of Fremont provided you with such efficient service! It's great knowing your experience was smooth from drop-off to pickup. Thank you for choosing us and enjoy driving your Lexus!

October 18, 2024

Jeff Gran is a very responsible and thoughtful person in charge, we are very grateful to him for our car. More

by vwuitsou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gran
Oct 18, 2024 -

Lexus of Fremont responded

We're delighted to hear that Jeff provided such responsible and thoughtful service at Lexus of Fremont. Thank you for sharing your experience!

October 18, 2024

Phat provided excellent, informative, and quick service. He was very attentive to my cars needs. More

by Julie Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Oct 18, 2024 -

Lexus of Fremont responded

Julie, thank you for trusting Lexus of Fremont with your business!

October 18, 2024

Great service and excellent communication. The facility was very clean and comfortable. Love the ability to get a loaner vehicle. More

by Waverider1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita
Oct 21, 2024 -

Lexus of Fremont responded

Thank you for the fantastic feedback! We're delighted to hear that our service and communication met your expectations at Lexus of Fremont. It's great to know you appreciated the clean facility and loaner vehicle option as well!

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